Mike came to our home, diagnosed the problem with our washing machine, ordered the parts and was…read moreback within a couple days to repair. It wasn't an easy fix and presented many challenges. Mike worked until 11:30pm on a Friday night! The next day we realized it still wasn't working properly. He returned, quickly realized what the problem was and had it fixed within minutes. His fee was incredibly reasonable and his service was impeccable. We have found our appliance repair man for life! Don't even bother with the rest. Mike is your man.

From the owner: In business for years. Appliance Repair and installation read more

Excellent pre-work meeting. The suggestions and guidance were very much appreciated. I'll review…read moreagain after the work is done, so far, very impressed.

SpeersElectric sent a very nice Tec, Jared to check and work on fridge- freezer…read more He was very nice and polite person, work so hard on the frozen pipe and the ice built up. It is fixed now, working perfect, hopefully for a long time. Speers are very lucky to have a Tech. working for them A Big Thank You for Speers and to Jared. I am going to recommend them for all of my friends. Maria Toth a very happy costumer

Prompt response and over the long weekend as well. Repaired washing machine quickly and ensured…read moreproper functioning when done. Low service call charge and reasonable repair rate. Owner performs all work himself, therefore fully responsible for the quality of service. Friendly, providing tips and advice for improved machine performance. Highly recommended.

From the owner: Quality Appliance Repair Services.. With over 20 years of…read moreexperience, you'll get dependable service and long-lasting repairs you can trust every time. Appliance Repair Service is Provided in Kitchener, Waterloo, Guelph, Cambridge & Surrounding Areas. At AA-Appliances, we are committed to respecting your schedule. That's why we conveniently operate 7 days a week.

I called Bryson's because of his 5 STAR rating. Mike didn't disappoint us. He was fast,…read moreknowledgeable, thorough and professional. I would highly recommend Mike. Janis G.

From the owner: Major appliance service/repairread more

Utterly incompetent Bosch dishwasher repair. Our dishwasher…read morehas an E-24 error code. It took four visits to fix the problem. Each time it was something different. When it was all said and done, the cost was $868.36 to fix the dishwasher. When a technician gives an estimate, one counts on the estimate to decide whether a repair is worth it or not. The first time, the repair was $292.12. OK. The second repair, a few weeks later for the same problem, was $183.96. This required two visits because the technician damaged the seal kit. The third repair, a week after that cost us $292.28. If we had known that the total cost would have been $868.36, we would have made a different decision. Not only that, but Waterloo Appliance Service Ltd. wasn't even decent enough to admit that they had botched the repair.

Not only did they have the part for my 15 year old Bosch Next 500 series washing machine at a…read moredecent price and also double-checked with me that it was correct (drain pump), the amazing repair/parts guy Andrew also walked me through a next-day self-repair of my Bosch machine that was still leaking. I identified it as the door gasket ... he explained over the phone about the actual door *glass* slowly accumulating a build up of calcium over the years and to make sure the glass was smooth all the way around. Sure enough, finger test revealed grit build up on the bottom of the glass breaking the seal enough to allow water to leak from bottom front and along front panel. Two minute fix with a dish pad and all good to go. Friendly, good service, helpful, knowledgeable. Five stars from me.

This review is based solely on my interaction with localproappliancekitchener…read more What should of been a simple dryer installation by a professional. Turned out to be anything but. Prior to this LP (Local Pro) coming to our home, it was made clear the service we expected and wanted. A new dryer coil was to installed, as it was made clear there had been condensation issues with the old coil and with a new dryer coming we wanted the new coil. LP lifted the coil glanced inside and said it was fine. I said we wanted the new coil again was told it was fine. There was no diagnostic check done by LP after installation. Later that day when we went to use the dryer it gave off 90% blockage error. I reached out to LP and informed them of the issue. LP reply was as follows: Because it was a vent issue and not an installation issue. And proceeded to inform me of the cost to have him come back out. I mentioned to LP if the new coil was installed as we wanted this would of been avoided. Since we where already financially invested in this service we decided to have them come out again. Today I went down to do laundry I could feel a lot of heat coming from the dryer and blowing from the back. Come to find the coil was not connected properly to the dryer and was dangling. I reached out to LP and Informed them of the issue along with a video showing it was not connected. Yes LP offered to come out at no fee to correct. However at this point, I decided no more.

Very fast responses from request a quote, and was great about following up when I was slow to…read morerespond. Thanks for that! :D Jason was super friendly, and very helpful. He was quick to figure out the issue with my dryer, and made sure my house wasn't going to blow up from a gas leak (which wasn't even the issue, yikes!). He was also very kind to answer all my annoying questions :D If I have issues in the future I wouldn't hesitate to book another repair. Thanks for a great experience, and fixing my dryer! I'll try not to leave "plastic" in my pockets ;p

I would discourage anyone from using Nimbly Appliance Repair Service. My recent experience with…read moreNimbly has crushed any faith I had in the business. We called Nimbly in February 2024 for a washing machine repair. Dennis Gallon, the owner arrived and after inspecting the washer, advised the cost of repair was not worth it due to the age and condition of the unit. This is understandable and not unexpected. Dennis offered to sell us a scratch-and-dent washer that was the exact same model, but a different colour. We were not concerned about colour, and it was a good option since it was supposedly the same unit - as we were stacking the appliances and were restricted by the space of the laundry closet. As we are conscious of our spending, scratch-and-dent options are a great fit for us. We purchased it on Feb 4 2024. After looking at the appliance, which had minor cosmetic damage, and again confirming with Dennis that it was the same unit, we agreed to purchase it. We borrowed a friend's truck and transported it home. However, it turns out it was not the same model, and would not fit in the laundry closet. After agreeing to take the return, Dennis stated again "I swear it was the same model" but then claimed that I had damaged it in transit. He had no "before" pictures of the unit's condition prior to me transporting it, and we took care of the appliance during transport. He advised he would return the cost of the washing machine less the part required for him to repair it. There was no admission that he sold me the wrong unit, no apology for the inconvenience caused to me by transporting the unit only to discover it could not be used at my home. Not only that, Dennis sent me an e-transfer with the incorrect amount and still owes me money. Since February 15th, I have sent 4 polite emails asking for an explanation of the amount e-transferred to me) without response. I have also called 4 times calls - 2 of which were answered by staff who took down my info and would return my call - Dennis was unavailable, and never called me back, even when I was told I would get a response by end of day by two different staff. Essentially Dennis lied to us about the unit he sold to us, and has now stolen the money that is owed to us.

Service Samsung and LG Our Samsung suddenly started to make…read morea horrible racket. Called Nimbly on weekend and Dennis responded to message quickly. Advised us what the likely issue was and called back right away with quote on parts and service. They ordered parts on our email ok and 3 days latter scheduled appointment. Their Service Expert Sam came right before agreed time. What a gentleman - great personality. Completed repairs quickly and spent extra time helping us with some issues removing trays. As a result we found a problem with sign Ivan to amount of gross funky water accumulating below the meat tray above freezer. He also on request removed redundant sliding bars in the meat/cheese tray that were driving us nuts. Total bill was as quoted and very reasonable compared to past experience with appliance repair. Sam cleaned up everything and left us with smiles on our faces.

Sam came out and charged me to repair my fridge. Said he needed another part and he'd come back…read more Payed him for service, but he never returned my calls or came back with the part. Fridge never repaired. Terrible customer service, terrible business practices. Filed a complaint with the Better Business Bureau, which Active Appliance never responded to.

Avoid this company. They could not perform the electric dryer repair and would not refund my…read moremoney. They misrepresent themselves as larger than they are. Their multiple office locations all link back to the same paging service to Sam the technician, who I assume is behind this company. Sam is incompetent, lacks customer service, and will string you along waiting for parts to come in. I lost a month of my life dealing with this incompetent excuse for a factory training technician. Do your research on Active Appliance before calling them, and do your friends a favour and pass on the word about this fraudulent scam artist. Avoid this company.