NOW THEY ARE TEXTING ME THREATENING ME, over my true and accurate experience, see pictures of their text messages. I hired this company February of 2025, we bought a house with a pool and we were still living out of the country, they knew and said no problem they started clean our pool on 2/24/25, by April 1st my pool looked like a swamp and the water was low it was down past the 2nd step.i called them, filled out their form on their website and txt them for 4 days. No response. They did not have my husband's phone number so i had him call. They txt him back right away. Then stop responding to him once they found out who he was. I could see and hear everytime they came to my house because we have a ring that recorded everything. I notice now reading through comments that J's pool blame their poor service on people for non payment. Our payments were auto drafted out of our account. Not only did they not take care of our pool, but on April 9th a different person showed up at our house I spoke to the gentleman through the ring and asked him to call me. J'S gave our contract to a different pool company Gleaming pools. I had to find out from the new company. No doubt Gleaming pools took care of us and has done a fantastic job, but J's still took out money out of our accounts and did not give the money to Gleaming pools. I am still dispute charges with the bank because they charged for April, for zero service and then they charged and additional 250.00 at the end of April because I disputed the charges with the bank. I have all their voice mails, txt messages, emails, and recored every threatening phone conversations. They also could not keep employees due to the fact they would not pay the employees. This is a very bad company read more

J's Pools & Spas - pool condition - Pool Cleaners Near Me - Houston, Texas

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Justin, I noticed you didn't say we didn't pay after my first Google review a month ago. But you harassed me as soon as that review posted. Full balance was paid. You threatened us with invoices that were not in the contract in retaliation of us posting a negative truthful review of your business practices. You asked us to remove the review and when we didn't comply you sent us invoices and stated that you would do that in the text messages provided. You did this on two occasions. According to your payment schedule in the contract I paid cash for each service date in full. Your accounts payment company even froze your account because of questionable business practices. Are you going to lie about that as well? Or do you want me to post what intuit emailed me? This is not harassment. This is a customer review . Harassment is sending a customer a bill after they paid for an unfinished project in full out of retaliation of posting a honest review. Harassment is defamation of character and lying about private individuals. Six figures were paid to you on time the day of each project. Don't come for us. You were blocked and this is your only way to communicate. You need to respond to our attorney's letter. Did you ever pay the plumber? Did you ever pay the original decking subcontractor? Did you answer the plumber's attorney demand letter? Do you provide project management oversight for your jobs? Are you a convicted harasser and stalker? Do you have a criminal past of lying and stealing? This is all credible information and your past predicts your future. I'm sure every negative review on here is a lie? You can't manipulate Yelp like you do google. BEWARE, stay away from this company. Please do your research and read all reviews from Yelp, BBB, Angie's list and Google. He threatens his customers to take down bad reviews. If you don't he will send you open invoices saying you owe him for work. Deception trade practices. He has a proven (factual) history of taking advantage of subcontractors. Please look at all the pictures and read all the text messages. You don't want to deal with this type of toxicity and manipulation tactics. Do a thorough background check. STAY AWAY. read more

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*Review pending on if Justin decides to do the right thing and finish the project he was paid to do* *Currently getting in touch of news crews and a lawyer* Our excavation started on August 6th, and we still do not have a complete pool. After our PM left the company, we had to work with Justin directly, this is when everything went south quick. He is the absolute worst at communication, and you may have someone show up once every three weeks to do a little bit of work. The work that has been done so far will all need to be replaced because it was done very poorly. Justin would know this if he took the time to manage the crews and check on their work while they were working. I recently had an inspector come out and point out all the flaws with the work. I have been trying to get ahold of Justin for two weeks with no luck. He messaged my wife a couple days ago to schedule a call but when we try and get him to come out or take a phone call, he ignores everything. Our coping is not level and uneven, the tile cuts are very poor and some of it is already breaking, the pavers are cut in different sizes and popping off, the concrete is cracking, and the turf installed was an inferior quality than the one we got invoiced for. Justin had invoiced us turf from a high-end company and went and bought cheap material. Because of the quality of the turf installed the pieces are starting to brown over and the film we had to buy to put on our windows is useless. The film we were told to buy and install was for the Turf at Synlawn and not the cheap stuff Justin went with. We have paid 95% so far and never missed a payment with Justin. The end of October was when we had paid off 95% and since then we still have no pool equipment, no lights installed, plumbing needing to be done, the spa is not finished, the fire pit has not been started on and decking unfinished. The worst part about all of this is that we will have to redo most of the work that has been done. We are going through the worst experience and cannot sleep at night with how stressed we are. We are very flexible and have been patient with Justin, but he will not give us the time of day to correct the issues or finish the work that he has BEEN PAID TO DO. Justin will ignore us for weeks, then send a couple messages, just to go back to ignoring us. But don't worry, he had a very good excuse for why he ignored us for two straight weeks when we found out about our turf issue... he was at the rodeo. I expected a slight delay when we changed the scope of our project in September with the decking material and adding turf. However, with payment being 95% done for over four months now, there is no excuse. Justin has NO EXCUSES anymore!!!! We have been asking for a tile update since December and he has ignored it every time. I am now trying to just at least get my pool equipment from him, but he is ignoring that as well. My guess is that he has no money to buy any of the remaining materials. If anyone wants to reach out to me for proof, pictures, text messages and get the full story behind Justin, just send me a message. I would love to inform you all about his poor and shady business practices. I am sure Justin will respond to this with some dumb excuse or blame us. This review will be updated or removed completely if Justin can do the right thing. read more

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Everything went well in beginning. So good I recommended his company to a friend who also hired the company for her pool. Close to finishing, his project manager quit. It then became obvious that the good work was because of her and not him or anyone else. Our plaster looks like my 6 year old did it. Our pool loungers....never arrived. He will say it's the plaster guys fault or whatever. Lies lies lies. It's his company. He's responsible for everything. Messages this man for over a month. Either no reply or a reply of lies. We will have to redo plaster and put in pool loungers at our own cost even though this company was paid in full. I'm so disgusted by this business. It's really awful what he has done. I will be leaving messages everywhere I can and calling BBB. Don't hire them!!!!!!!!!!! read more

Called their company twice in the last couple of months, first for an inspection, and then fix a pool filter issue. Both times said they would call back and then I never heard from them again. If you want someone prompt, and professional go with a more responsive company. read more

Worst service I ever received. First they had to re-schedule my appointment 5 times. Then when they finally show up they do half the job that was paid for and they forgot to instal some equipment that caused my heater to malfunction. When the technician came back to "fix" it. He left and there was a major leak left behind. After contacting them several time I never got a response. Ended up hiring a different company to complete the job. Very unexperienced and unprofessional. The owner will claim he was not paid in full but the agreentment was 50% up front 50% after the job is complete. The job never got completed and he wanted the money in full. When trying to contact them for 4 weeks with no response from their company or the technician, I had to reach out to someone else to finish the job. After the 4 weeks they tried to reach out to me to get the rest of the money. read more

Justin started off great. Answered my phone call and would show up on Fridays. Then he stopped showing up. I would have to text and call him to find out if he was coming to clean my pool. He did not put chemicals in my pool weekly either. He tried to claim that I had a leak in my pump (which was not true)!! After three weeks of my pool looking awful, I had another pool service come out and state on their form, there were no chemicals in my pool. He was drinking Beer on my property while cleaning my pool. He even brought a hfriend with him while he was cleaning my filters. Ridiculous!! His contract only benefits him. Do not use this company. He is a one man show. If I could give him zero stars-I would. My response to Justin; I do have money for repairs. I had two pool companies come out And state that I had zero leaks. They Both stated I had Zero chemicals in my pool. Again, be cautious, his contract only benefits him. He is a one man show and Does Not show up on his scheduled appt date. read more

This is absolutely THE WORST pool company ever !!! They have been completely unreliable, rude, and impossible to get in contact with. They left 2 weeks in between cleanings 2 times and left my pool to get algae overgrown and green. I've called them well over 20 times and never get an answer back. I tried to cancel my service and they STILL CHARGED my card. Horrible horrible take your business somewhere else because they should be out of business. read more

It takes a lot for me to write a negative review about a service/establishment. Id rather save the energy and time for something fun. However, I would not recommend or use again this pool maintenance service and I'd like to prevent you from making the same mistake. I wish I could say that I had the same "great experience" many of these "reviewers" claimed but I CAN NOT. The severe lack of professionalism, communication, and quality of service is one of the pit falls of attempting to find reliable home services. It was suppose to be a weekly pool service however multiple weeks were missed without even being alerted of skipped and then rescheduled service. I had to make multiple attempts to reach out to J's Pool & Spa to see why service was skipped and when it would be rescheduled. With this being said, there is a clause in the contract that states 5 services may be skipped and rescheduled. This "liberty" was used within two months of commencing service. To top off this experience I have contacted via email multiple times to retrieve my gate remote. I was told it was in the mail and I have yet to receive it after two weeks of correspondence. Proceed with caution. read more

Sadly my review has changed. I'll just leave it at that. Yelp requires a longer review description but I'm not going to bash. I no longer use their service. Justin Your below response is not true. Once again Justin you're not telling the truth at all. My original issue was that my heater was making a loud clanging noise. I repeatedly had to ask your service tech and you to come check on it so we could use our spa. You finally replaced some parts in it and yet it still made the clanging noise. So I asked you to come back out and check on the loud clanging noise. I even sent you video showing that it wasn't fixed right after you said it was fixed. You got mad because you assumed I wasn't going to pay you. I never withheld payments from you and I NEVER made any monthly payments to you for anything. You offered and it was discussed but it never happened. You are lying about that. You got really nasty when you assumed I might not pay you. Once I determined that you were not going to be honorable and come back out to see why my heater was still making the loud noise I decided to pay you in full and find a new pool service. Even after I paid you in full you kept harassing me even calling me names. Below you can see my bank's monthly payments to you. The worst I ever did to you was to forget for two or three months to add your price increase into my auto payments from my bank. I apologized for that and you said it was no big deal. If you choose to post our communications just make sure you include them ALL. I'm fine with that. read more

J's Pools & Spas - Here is where I paid you in full for the job you did not complete. I then had to also pay another pool service $500 to fix the heater. - Pool Cleaners Near Me - Houston, Texas

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My pool was serviced by J's Pools & Spas for nearly 2 years. My experience with this company started off positive, but near the end of last year that changed. The quality of their service started to decrease and my pool was often low on chemicals, even on the report they'd inconsistently send to me via email. Then after they said I would need to rebuild my pool bot, after they had just rebuilt it last year, I decided to cancel my service. The problem is, they had already taken my pool bot for "repairs". I asked Justin via text message to return the Polaris 280 pool bot to my house, but he said that it was still at the pool supply store. This back and forth went on for over a month without resolution. He made a reference to being sick, but still hasn't followed up on returning my property to me. Don't use this service. read more

Justin my pool equipment is installed properly. The person taking care of it now has applauded how the work was done. You can try to justify the actions of your service but I know a few things about pools. I am also able to work it just fine. As far as your contract. You did not fulfill your end therefore the contract should have been null and void. No chemicals in my pool was totally unacceptable. Good luck with any new clients you obtain. read more

This is not a review on their pools because we never received an estimate. Justin Pressler was supposed to show up on Saturday 02/16/19 at 11am. He emailed earlier to say that he had a job to do but he will keep us posted. 11 days later and he never showed up, no email, no phone call, no text message. I guess they have so many new business that they do not need more. If that was just the estimate appointment imagine how they are when your actual pool is being built. The other 2 companies showed up next Saturday after contacted and we just sign a contract today. read more

We learned of J's Pools & Spas from recommendations using the Nextdoor App. From my first interaction with Justin to present we have been incredibly satisfied. We had a huge job adding a spa and all new decking to an existing older pool. He told us it would take right around three weeks. His timeline was right on. There has been activity happening almost non stop since he started. We love our new pool and spa! We highly recommend J's Pools & Spas! read more

Great pool company, they will go above and beyond to make sure that you are satisfied with your pool cleaning service. I have Heard stories from friends stating that they fixed their pool at 2 AM in the morning when things went wrong. read more

J's Pools & Spas - Pool Cleaners Near Me - Houston, Texas

J's pools and spas is a great company. Very professional and friendly. Pricing is fair and reasonable for the quality of work performed. I would highly recommend this company for any of your pool needs. If you're looking for cheap work and poor quality this company is not for you. read more

Still waiting for Justin to show up, first appt he said had a family emergency texted day after saying he can make another appt. went ahead and made one and still never called or showed up. Waste of time avoid this place. read more

J's Pools provided superior service from start to finish. I contacted dozens of pool service companies and J's was not only the only one to respond, but they responded in minutes from my query. J's provided a very detailed free estimate and once I gave then the go ahead they arrived the very same day. They ran into some problems during the repair that took them extra time but they held to the original bid and worked over the weekend to have my pool ready for a party the next day. I would highly recommend them and appreciate having a pool service partner so readily available. read more

Justin and Sarah provide great service! They have cleaned my pool for 2 years now and I have never had a problem. They are always quick to answer my text and emails concerning my pool, which really sets them apart from my other cleaners in the past. I have recommended them to family and friends looking for a consistently great service. Don't hesitate to use them for any of your pool needs! read more

Justin has been on the money with all his pool services. Had a new heater installed by his company and the cleanings have been spot on. Would highly recommend. read more

We have been happy customers of J's Pools since 2012. Justin is very knowledgeable about the equipment. If there is something he doesn't know, he researches it and then contacts us. We feel we are valued customers. He communicates with us promptly whenever we have a question or an issue with the pool. We also trust Justin to provide the best prices for the right equipment, supplies and maintenance for our pool system. When Justin was involved in a serious car accident in August, he contacted us promptly to let us know that his technician, Chad would begin servicing our pool. Chad has done a very good job maintaining the pool and maintaining the same level of customer care we received from Justin and Sarah. We would definitely recommend J's Pools. read more

Buyer beware! Read your contracts before signing with this company! I will admit I did not do my due diligance in that deparment. I had to find out the hard way that if they can not make it out on your cleaning day due to the weather you are still responsible for payment. Two weeks in a row it stormed on our cleaning day. They came out for 5 min each week to only test the pool water and clean the skimmers. I still was responsible for the $50 payment each week. They will not and would not come back out on a seperate day and finish the cleaning. I tried to contact them to discuss the issue and never got a response. Better business practice would be to write in their contract for customers not to be fully charged if the job can not be completed due to the weather. As customers, we can not control the weather as well. Why should we be responsible for full payment if only half of the service can be completed? Also, if you want to cancel their services get ready to pay a hefty fee of $185!!! I take full responsibility for choosing this company and am eating the cost. Dont be like me. read more

Having designed and perfectly constructed pool by J's Pools & Spas was more than just the experience. They are dually the most organized, devoted team to every aspect of the process from start to finish. Without us having any knowledge of pools & the omnilogic system installation, J's came highly recommended to us. They certainly backed up their reputation and will now have lifelong customers. read more

Justin is a nice guy who seems to work hard, it just didn't work out for us. Twice in 4 weeks he didn't come on the scheduled day (he came a different day) and we ended up with a green pool and had to work to fix it ourselves after only 3 weeks. Not exactly the reason you hire a pool service company.... We've decided to use another company that was recommended highly and hope they do a better job. read more

After having our pool and spa resurfaced 2 years ago, the previous cracks that we were assured would be fixed, are back. No resolution just shuffling blame to the sub contractor. Definitely disappointing ! read more

My previous pool service company started to get lazy, lack effort and my pool services weren't consistent. I got tired of it and found J's Pools & Spas number online and gave them a try. Everything they've had to do with my pool was done professionally in a timely manor. I haven't had any issues since hiring them, definitely recommend them! read more

I should have googled him first. That would have solved it all. Justin Pressler. I wouldn't have let him near my home. As far as his business ethics go, horrible service. He came in originally and bashed my (at the time) current contractor. Gave me plenty of reasons why I needed to drop him and how my contractor's faults had solutions that were a "standard practice" for J's Pools & Spas. The services actually started off decent but slowly moved towards a pain in my a$$. I had to repeatedly call and ask questions as to why I hadn't received my regularly scheduled cleanings. They require a contract and want a credit/debit card # upfront so they can just deduct as they please. More than a few times they deducted for items we didn't need or already had. Had they simply given us notice they were planning on charging us to add these to our pool we could have let them know we had one in the garage already. As a business owner myself, I would never charge someone w/out consulting them first and letting them know that I planned on doing so. These were additional charges that weren't standard monthly services. Also, there was no hesitation to take my monthly payment in full even if I hadn't received full services that month. As a customer I expect to pay for what I am getting. When they would miss a week of cleaning my pool(which happened more months than not) that weekly amount was never deducted from my payment. All in all this became the breaking point for me. I shouldn't have to constantly ask questions as to what is going on. If something needs to change on their end, it should be on them to communicate that to me, not vice versa. Even after bringing it to his attention, nothing ever changed. One time they missed a service my wife called to question because we were having friends over that weekend and wanted to use the pool. When she called no one answered so she left a message. After the message she emailed them. We didn't hear back and after another few days she followed up to see what/when something would happen. Justin then insisted that they came out. His argument was that we should have called that day or the day after and not wait 3-4days. Well... Luckily we had the email to fall back on. Also my wife took pictures and included in the email of the condition of the pool. It had rained and stormed a few days before our scheduled cleaning so the pool was full of debris and leaves. He was caught on both A) we had an email and screenshots of our call log out to his phone number showing that we did in fact try to contact him that day B) pictures showing that no one came to clean our pool as scheduled when he was insisting he did. Bold face lie. My wife tried sending the pictures to his phone but he said his phone doesn't receive picture messages for "legal reasons". Which is what caused us to google him and see that his criminal record prevents him from social media and such. Again, not our fault and/or problem. He never attempted to make this right and continued to act as if we were in the wrong. Then months later when I did confront him for the several times he charged me in full but didn't complete all the services listed in HIS CONTRACT he got irate on the phone and acted like I was at fault. He then proceeded to hang up in my face and miss the following two weeks before he decided he could come perform his work that he was contracted to do. I offered to cut ties then and there but he wanted to finish the last month of the contract. On top of that, he didn't make up the two weeks he missed because his feelings were hurt. Being a business owner, I understand things come up so I am extremely easy to work for/with and wanted to figure out a fair compromise that we could both benefit from and be happy with. He wanted no part of any compromise and wouldn't break or bend even though he was the one that violated his contract. I couldn't break away from this business fast enough!! He comes across like a nice enough guy and seemed pretty laid back but trust me, your satisfaction is not a concern of his. Once he gets you locked into that contract he could care less what you need and/or want. Run away from this business!!! read more