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    JP's Auto Central

    5.0 (1 review)
    Open 9:00 am - 6:00 pm

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    8 years ago

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    Bob Smith Motors - Jon Scott - Bob Smith Motors Internet Director

    Bob Smith Motors

    (28 reviews)

    I would never recommend them after the experience I have had. My wife andI would not recommend Bob…read moreSmith Motors under any circumstances at this point. My wife and I purchased a brand-new 2023 Mazda CX-5, and initially we were very happy with the vehicle and the buying experience. However, our experience after the sale has been extremely disappointing. In early November, we contacted the dealership to cancel our extended warranty. We were told the refund would be processed and sent by the end of November, which we felt was reasonable. November came and went, and no refund was received. I left a message with Mike and never received a return call. My wife also called multiple times, leaving messages that went unanswered. Eventually, we were put in contact with Kevin, who initially addressed my wife's questions and assured us the issue was resolved. Again, we waited--but still no refund. Now, at the end of December, we have yet to receive the refund. My wife has continued calling with no resolution. When I finally spoke with Kevin directly, he stated he was not aware that my wife had canceled the warranty. After our conversation, he told me he would overnight the check. He said he would send me with a tracking code, and I still have not received this. The check has still not arrived. At this point, the lack of communication, follow-through, and accountability is unacceptable. I would never recommend any Bob Smith dealership after this experience. I will be sharing this experience on every review platform available and will continue contacting the dealership until this matter is resolved.

    This was by by far the best experience I have had buying a car. I use to work at a local dealership…read moremyself and Matt and the Bob Smith crew were fantastic. We will never go anywhere else to buy another car or to get our vehicle serviced! 100% recommend!

    Carmart 360 - Our new car

    Carmart 360

    (9 reviews)

    Carmart purchased my vehicle after using the kbb link to sell my truck. I recently relocated and…read morethe truck was in the shop being repaired for damages from a deer. Since I didn't want to fly back and drive the distance to the East coast again I decided to sell the vehicle remotely. Initially we went back and forth over the price. I was offered more using the Edmunds site brokering the deal elsewhere however Carmart360 was closer to the shop doing the work and they did come up on their offer based on the Edmunds offer. We started discussing the sale price March 24, 2021. we agreed on a price and they took possession of the vehicle April 9, 2021. As I'm remotely doing this they sent the paperwork and I signed and returned it April 14th, 2021. They paid the lender next day, and the deductible to the autoshop from the sale price. Which was super great and so convenient. I was told they would send the remaining payout to me once they received the lien release from my lender. So I waited..... called and was told it's policy and their hands are tied. So I waited..... and I waited some more. I have contacted my lender and the dealership multiple times. Lender informed me they need a fed ex acct number to overnight and a letter from the dealer stating they would not cancel payment if title was released early. I sent the sales guy a text notifying of this. Asking to expedite the matter, I planned to use the payment as the down on my replacement. Today May 7th On star notified me the account on my truck has been cancelled in my name. Someone has purchased the truck. Yeah!!!! I called the dealership since I would assume they had the title as they sold the truck. Nope I was wrong and informed so. Here is where my 1 star comes in. 1.) They took possession of the truck almost a month ago. 2.) The attitude I got a month after they took the truck and I finally called to say I would like my money. 3.) I left both sets of keys in my truck and was informed only one was in there and I would need to pay out 250 to replace the second set. I was warned by other dealerships they pay slow but had I known I would have sold else where or picked up my truck. I also would not have suggested their buying services to 2 people. If I were ever to return To the area based off the conversation and attitude from Daniel, I would purchase elsewhere. However if you don't need the money within the next month and a half, and you want to deal with a whole lot of back and forth then it's maybe 3 stars. If you enjoy getting attitude from a used car sales manager when you call to figure out Why how They can buy and sell a vehicle before you are even paid out this is the place for you. ‍

    The only good thing about this place is Brett. We bought a vehicle 6 months ago for 27,000 we…read morecame in to trade it off fir another vehicle and they were only wanting to give us 11,000 we put less than 4000 miles on the vehicle. Because we didn't vacuumed and wash the vehicle they were wanting to rip us off. We were there for about 3 hours and only one other customer came in the finance manager came out and told the customer to sell his car on line and he would get 15,000. And the sales rep told the customer to go somewhere else, and than turned them away. They had a 2012 Nissan. They will either rip you off when you get there or they will try to rip you off if you want to be a repeat customer. We found the same vehicle that we were looking at at Carman, for 10,000 dollars cheaper just down the road. It was the same year, make and style just a few thousand miles more tho. Look really hard before you go to carmart 360 I'm sure you will find your vehicle cheaper and get better service somewhere else.

    JP's Auto Central - car_dealers - Updated May 2026

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