I had a tire blow out one night a while back. When I went to change the tire, I discovered that the last tire shop had rounded off my lug nuts, making it impossible to use a regular 4-side or socket wrench to change it. I had it towed to my house where I had a replacement tire. Early the next morning, I called this business, explained my situation, and inquired as to whether they would have time to work on my wheel that day. "No problem, come on in" was the response. So I called another tow truck and had my car towed to Wilson-Dunham. Upon pulling into the parking lot, the owner ran out of the shop and said "What the hell are you doing?" I told him that I had called an hour prior asking as to whether they could replace my tire. The owner immediately dismissed me in the rudest possible way, "I wasn't the one that talked to you and I'm not going to work on that anyway. I have too much going on today." With money spent on towing already wasted, I had the towing company take the car to a close-by TireRama. The people at Tirerama were very professional and they fixed my wheel within a couple of hours.
I have always tried to spend my money at small, local businesses when possible. Most of the time, these businesses will provider better customer service than the big guys. In this case, it was just the opposite. This is the rudest, most unprofessional small business owner I've ever encountered. Do yourself a favor and take your vehicle to Tirerama or Staley's. It will cost you less and, more importantly, will be less of a headache. read more
