If I could give them zero stars, I would. This company, specifically the owner (JP), is very rude.
We hired them on a "full maintenance" contract for our home. Up until that point, I had been maintaining the property and our lawn was thriving. I was initially impressed with their service contract. Unlike with other landscaping maintenance companies that I've dealt with in the past, their contract was very detailed (stating what work would be done and when). I even convinced one of my neighbors to contract with them.
Over the course of the 15 months that we had them, my lawn went from looking great, to looking horrible. Even when asking the weekly maintenance crew to complete basic things that were clearly listed in the contract, they would always respond that there was no time... to prune, to rake, to trim... They told me that they were monitored via gps which showed how long they were staying at any given property... and that they never had the proper time to do the work.
In spring 2014, due to the deteriorating state of my lawn, I contracted them to do a complete lawn restoration. That day was a nightmare. They showed up late (I had to call JP)... which brings me to the main reason we ended our relationship with them that very same day. The owner (JP) was extremely rude to both me and my wife on the phone that day. Yes... rude to my wife as well. This was not my first taste of JP's "excellent customer service"... we had spoken one time earlier in 2013 when we first contracted with them. I had a question about what I felt were discrepancies between his very detailed contract and the services being delivered. Both times he was consistent. Rude. Insolent.
Out of the entire crew that he had servicing our property, there was only one person that we liked and felt comfortable speaking with (his property supervisor at the time). To give you a little insight into who the owner is... the property supervisor had just celebrated the birth of his first child just a few days prior to our lawn renovation. He told me that he was given one week off to be with his family and that he would not be there during my lawn renovation. But when communication was breaking down that day between us and the owner, the property supervisor showed up at our house. I asked him why he was there and he stated that the owner called him away from his agreed on family leave with his wife and new baby and was forcing him to be there! Shortly after the lawn renovation day, the property supervisor informed us that he could no longer work for an owner like this and that the owner habitually mistreats employees. This is the kind of person running this company.
It would be one thing if my lawn flourished, but it didn't. It became worse under their care (15 months). To get them to do anything other than mowing and blowing was like pulling teeth.. and when they did perform pruning or the like, they used the soft touch of butchers. The lawn renovation that they did was a disaster... additional wasted $$. Our monthly bill was $300 and we are people that never missed a payment. We are also people who like to stay with a company for a long time (at&t cell customers for 17+ years, geico customers for 20+ years, etc..). So if you are a timely-paying, established customer, that doesn't mean anything to JP. Unbelievable. I do not understand how any company with an owner like this can stay in business.
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