STAY AWAY FROM JOYCE WEDDING SERVICES - unless you wish to have a horrible experience and a tarnished wedding day.
We were married on April 30 of this year and had booked Joyce Wedding Services for several of their packages, including their reception decoration package, their ceremony package, and their flower package. At first, we were quite satisfied with the process, and relatively amenable with the planning.
Our first sign that something was amiss was when another vendor we were working with suggested that we shouldn't work with Joyce Wedding Services. But given that we had already put down a sizable deposit, we really didn't have a choice. At the end, we paid an additional 60% on top of our original invoice - for some changes we needed. As many have told us, it was overpriced - but given we were two thousand dollars invested already, we didn't really have a choice.
Here were the issues we had on the wedding day:
1) None of the centre pieces were put together as agreed upon - they were supposed to setup our 26" vases with submersible LED lights hidden beneath crystals. However, they left the LED lights stating that the lights wouldn't last all night, and thus we needed to do it ourselves. We spent an hour and a half on our wedding redoing each of our centrepieces (emptying the water, relayering each piece).
2) They promised a 3D logo of our wedding (like the photos) - we received printed paper - THAT WAS CREASED! Our own names, on the $2000 backdrop we paid for, was creased right through.
3) During their clean up, they decided to charge us an additional $275 for "damages" to their rentals - meanwhile, the venue and our wedding party all noted that they were returned in ORIGINAL SHAPE. Yet, when they damaged our purchased wedding pieces, there was no compensation nor discussion about that. They had permanently altered each of our centrepieces without discussing with us first!
4) Unwilling to communicate - at the end of it - they just charged our credit card (meanwhile they would only accept cash for payment for their services so they don't pay tax).
Worst of all, upon seeing our review online, they have since emailed us berating our "dollar shop center pieces" and stating that "only one side story won't affect much. You have mouth can talk, same here. And goes around to your end as well".
On one hand, it worries me that this unprofessional business has our credit card on our file and is making threats, but on the other, I have been a regular user of Yelp for a long time - and hope this review helps others save the emotional and financial damage my wife and I had to endure.
Feel free to contact me if you have any questions or concerns regarding my experience.
Best regards read more