1. I paid our contractual amount, in full, and on time…read more 2. There were a few issues with our pool renovation: A. 3 areas of new concrete did not pitch toward the drains. They were small areas of concrete, and this was a critical mistake: Concrete flatwork 101. They provide a small makeshift drain, at one area, but nothing for the other 2 areas. B. The wall patching that was done, upon my priming and painting, after their repair work was done, resembled work of a bad handyman. C. There is no light switch for the light they replaced, or at least I can't find it. Yet, when I emailed, texted, and called, (5x) over a 6-month period, Michael wouldn't even return my call. No service after the sale. That's why I can not, in good conscience, recommend Paradise Pools. Michael, all I wanted to know was where is the switch for my pool light. I would have lived with the other issues, and not given this review. ‍You should have called me.

Quick replies, friendly people and great service. I recommend them for any pool servicesread more

Daniel came out same day we contacted him and saved our *ss. We use Swimply to rent our pool and…read moreour filter desperately needed cleaning on this holiday weekend. Perfect name for his business because he really was miraculous! Did a great job and left the place super clean too. Highly recommend.

Walk on Water-Highly recommended! Instead of replacing a new…read morepart on my Pentair system Daniel was able to fix the actuator and did a thorough inspection of my entire system. He is very knowledgeable and now he is my favorite person and business and I am looking forward to having him do all of my pool maintenance and care and beyond. Try Walk on Water first-Daniel is the best!

Loved the service! I wish I would've taken a picture of the before because it was a hot mess but…read morethey did such a great job of cleaning the filters, getting all the gunk out of the pool, and pouring the necessary chemicals to make it clean! Definitely recommend this service to anyone with a pool especially since it's been sunny!

Tania came to my home and did an outstanding job. She was professional, on time, and her work ethic…read morewas amazing. My pool was greenish/yellow and she somehow was able to make it crystal clear. I will be using her in the future and you should too!

Awesome owner! I've known before the owner started this…read morecompany. Awesome person. Gave me good recommendations.

Megan Myers the owner of the company is extremely rude and unprofessional. They don't do good work…read more They come over, do quick sloppy "cleaning" and your pool will still be dirty. They have caused damage to my pool and pond. And when you call and complain, Megan will tell you they are right and you are wrong. So many amazing pool cleaners in Pasadena, DONT PICK THESE GUYS.

Punctual and reliable. Very responsive. My neighbor recommended him and my long time pool guy…read morementored him. Very pleased.

Kobel pool service is our favorite, long time pool service company. I have an old pool that…read moreprobably needs to be refinished. I have no idea how to take care of my pool. lol. I'm so glad that Koble does. Anytime there's an issue, I just send them an update and they are prompt and do their best to help out. I always appreciate Koble! It's well worth it for the value and peace of mind!

This company is extremely disorganized…read more We inherited this service when we bought our home, and they serviced our pool for about a year. After we remodeled our pool, we cancelled our service and they stopped coming. However, we kept receiving bills for services that we were not receiving. We called several times to try to straighten this out - got no response. Finally, several months later, I received a message from Tim that the owner of the business - his brother- was ill and passed away. Very tragic, and I understand how things could get messy. He told me he would take care of the misunderstanding and the erroneous bills. However, over a year and a half later, I got a call from a Collection Agency for the bills for SERVICES WE DID NOT RECEIVE. I again called Splash Pools to resolve this issue yet again, and have gotten no response from them. Now I have to get my attorney involved for a paperwork error on their part that could easily be resolved if they would pick up the phone or return phone calls. STAY AWAY. Terribly run business.

We started using them a couple of years ago based on the recommendation of a neighbor. The people…read morewho service the pool are nice and efficient and good at their job but the office and accounts are a mess. We needed someone to service our spa and so moved to another service. We kept getting calls and statements claiming we owed them for 2 months service despite having said they had cashed the checks. Eventually we had to go back to our bank and produce copies of checks. Pool service - great; accounting - not so.

We were so excited when the house we bought came with a pool. Unfortunately, we never have a pool…read morebefore so we knew nothing about pool-care and too lazy to google up anyway. So, a friend recommended us to this company. Our pool was fairly clean to begin with since we have a system with robot and everything, but still, it requires care. So we only ask for service twice a month just so that the water chemistry stays at top notch quality. We've been with this company for 2 months now, can't be happier and the price is reasonable. I don't know why they have bad reviews. Those that left bad reviews could very much be his competitors since they have so much knowledge about pool (at least that's how I feel, like, if you know about pool that much, why don't you just do it yourself then???). Anyway, great service, great guys.

I submitted an inquiry because my pool filter motor wasn't working after all the rain that we…read morerecently had. I would turn it on and it would make a couple popping sounds and then would trip the circuit breaker. Jon responded to my inquiry really fast and agreed to come to see what the issue was. Jon texted me that he was going to be at my house between 9-10 am so I figured it would be closer to 10 am similar to most service industry folks. Jon had told me that he would text me 15 mins prior to his arrival. Sure enough, I got the text right at 8:45 am and he arrived right at 9 am. He quickly assessed the issue and later provided the quote for the repair. While I ultimately decided not to use Jon because my wife and I found out later that day that our pool cleaner was able to do the repair, I would call him next time around. It's hard to know people in a 15 minute conversation but I felt as though Jon was very reliable, professional, knowledgeable and his quote was reasonable.

Look at this pool. This is what it looks like after a FULL MONTH of "service" from this company…read more All they do is lie. They promised to come, they promised to fix it, they promised proof of service -- every single time it was "I'll send it, I'll send it." Nothing ever came. Because they never actually did the work. I took down my last negative review because they promised everything would be fixed on Friday. Friday came. No one showed up. Again. I'm done. I'm moving to another company because my pool is destroyed and I can't keep giving chances to people who only know how to lie. This review stays up. I don't care what they promise this time . I've heard every version of it already. Please do not trust this company. Stay far away if you care about your pool. UPDATE in response to the company's reply: The company claims their team came out yesterday. They did not. I was home all day, and I have security camera footage that confirms no one came to my property ，yesterday or any other day. They are now using one lie to cover another. They claim they serviced the fountain "as a courtesy" yesterday. No one was here. They claim it takes 24-48 hours for water to clear. That would be relevant if anyone had actually shown up to treat it. They also say the fountain wasn't part of my agreement. Forget the fountain for a moment！ look at the POOL. My pool is half green. The pool IS in my agreement, and it looks worse than I did a month ago when I signed up. In one full month of "service," I have: * Never received a single service report, despite asking for proof basically every day * Never received before/after photos or any documentation * Watched my pool turn completely green And now they want to be paid for a month of service that never happened, and they're framing my refusal to pay as "unfair." What's unfair is being charged for work that wasn't done and being lied to repeatedly when I asked for proof. Please stay away from this company.Green pools don't lie. The absence of any report or photo in a full month doesn't lie. They say the fountain (small pool) wasn't in my agreement. And here's the part that shows they either don't understand pools or are pretending not to: ALL THE WATER ON THIS PROPERTY IS INTERCONNECTED. It flows between the pool and the fountain. If one section turns green, the whole system turns green. You cannot "service the big pool" while ignoring a green fountain feeding into the same water . that's not how pools work. Here's the part that should concern any potential customer: they sent me a photo of the small pool just now completely green and said NOTHING. No "hey, this looks bad, do you want us to add it to your service?" . They just let it sit and turn green for a month. That's not a service issue , that's a character issue. A responsible company would tell the owner: "This isn't part of your current plan, but it's deteriorating fast, would you like us to take care of it?" Instead, they watched it get destroyed and said nothing until I brought it up. And the reason I didn't notice it because they never sent me any picture the entire month until I complain right now. So if they have sent a picture of how green and how much it was destroyed earlier, I would have noticed it and asked them to take care of it as well. Now this damage is irreversible. And then there's the big pool which IS in my agreement and is also half green after a full month of service because they completely ignore the fountain that share the same water with the pool. Completely ridiculous !!!

THE BEST POOL COMPANY EVER! The owner Robby provided me the best service! Their whole team is…read moreabsolutely amazing and so professional. If you're looking for a professional & reputable company...SOCAL POOL BOYS are the ones