The space itself is bright, neat, and clean -- definitely inviting. Unfortunately, the pedicure was pretty mediocre. No frills, massage was under a minute, barely any scrub, and the cleaning wasn't thorough. It felt more like an express pedicure, yet it cost $38. We had booked for two people, but when we arrived, there was only one therapist. The same person had to do both of us, which meant we ended up spending two and a half hours there for what should have been quick services. Overall, I'd say this one's a skip. read more

I find it great that there are three nail salons on this block of Union Street. Joy Joy is usually the busiest. They definitely know what they're doing and they don't rush you in and out. If they weren't the priciest on the block, I'd be a regular. If you just walk another block down, you'll save on your gel and dip. read more

LOVE LOVE LOVE this place! always amazing and welcoming everytime I come in. 10/10 recommend to anyone looking to get their nails done.

Don't let them use the electric file to take off any old nails/polish. They have always been my go to place for years until this week. I went to remove my acrylic nails, which I never had before. The only guy(who I'm not sure is even licensed) that works there & who is usually in charge of "taking off" older polish/nails helped me. He used the electric file on me twice. First to get my initial paint off & the second time after he soaked my nails in Acetone & was trying to get the acrylic part off. I expected my nails to be thinner after the acrylic, but My nails were throbbing in pain and red for 24 hours. This salon has used the electric files in the past to take off gel. It's clearly a quicker option for them, but the client pays the price. read more

Joy Joy Nail - Nails red and sensitive after a bad electric file experience - Nail Salons Near Me - San Francisco, California

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I love coming here to get a pedicure. They are Clean fast and they do a good job! Thank you for being friendly as well!

My experience over all was fantastic. They were very accommodating and did a fantastic job. I got a dip manicure that I had hoped was going to last me a while as I was going on a 2 week vacation shortly after. It did not last, in fact it lasted about 2 days before my first chip happened. I was not happy with this as I wouldn't be in town for a fix for a long time. read more

I got a gel mani on 6/30 and today is 07/04... the gel polish is literally chipping off. Normally gel manis last me two weeks... overall just disappointed and wished the gel mani lasted longer. read more

Joy Joy Nail - After 4 days this is what my nails looked like - Nail Salons Near Me - San Francisco, California

Literally 2 days after and they are chipping. This is my 2nd time at this salon and the 1st time this happened as well. The only reason I decided to go here is because my other salon was closed on union street for the day so I thought I would give them another try. I definitely will not be returning. Such a waste of $95 plus I tipped 20% for a mani pedi. read more

Joy Joy Nail - Nail chips after 2 days - Nail Salons Near Me - San Francisco, California

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$81.42 later and all I have are some jagged toes and the lingering question, "was I seriously just gaslit that badly?" LOL Let me start by saying: 1. I hate 1-star reviews; they often assume the worst and don't give the business a chance to know or resolve what happened 2. This review is 100% for the person I spoke with on the phone and not my wonderful and kind technician who was hustling 3. My pedicure skipped some vital steps and seemed rushed so it looks... interesting lol.. I didn't notice until today which was my bad and why I called 4. I also wanted to understood what the "signature pedicure" includes vs assuming... maybe cuticle cutting and nail shaping aren't included? Nail trends are wild these days! 5. I was treated very poorly on the phone and treated like a liar. I wasn't even able to inquire about fixing my nails bc the person on the phone told me "no" my issue was not real but here I am with these messy looking toes LOL 6. Treating well-intended customers poorly and being so disrespectful that you make them upset is never okay 7. Saying "no" again and again when a customer explains their experience, invalidating them is unacceptable unless the customer is lying. This is called gaslighting. 8. Saying you watched every step be completed when you didn't is not okay and just so silly and impossible 9. I appreciate them for blindly having the tech's back vs blaming them but clearly they were avoiding a refund, which isn't what I wanted I just wanted someone to fix these sad little toes 10. This review isn't about my pedicure, it's about the horrendous way I was treated 11. Had I not been disrespected on the phone and my concern been properly acknowledged and addressed, this could have been a 5-star review 12. There were several attempts of Joy Joy randomly saying "thank youu.." in the middle of me talking, trying to hang up (like whaaaat?!) 13. The call ended with them hanging up on me If you're still with me.. Here's how the call went. I called and asked what the signature pedicure comes with. I was told a 10-minute massage, everything in a basic pedicure, paraffin wax, and lotion. I asked what a basic pedicure come with and it was clear that they were supposed to file my nails, cut cuticles, and apply lotion. I also don't remember getting a massage but let's forget about that because the issue is that my toenails are wrecked and the paint job can be described as "2-4 week grown out." I have had one other pedicure in the last 2 years, I am paying for them to clean up my nails and just being here is such a special treat for me. The main issue? The person on the phone responded to me constantly with "no," invalidating everything I said about my service and the very toes I was looking at. This implied I was lying. I have a hideous pedicure and I had to say multiple times "you cannot see my toes, they are on my body and I am literally looking at them." It was laughable. The person on the phone refused to listen, inferred I was lying, told me my reality wasn't true (gaslighting), and yet I am sitting here with my jagged, poorly painted toes. I give my tech a 5/5 given her crazy schedule, what an angel for enduring a busy schedule and such awful management. If they are this rude to customers I cannot imagine how poorly they treat their staff. I genuinely hope that she chose to be so awful because I booked through ClassPass. That being said, Joy Joy is actively partnering with ClassPass so it wouldn't be fair to make that my problem. Speaking of - I paid $81.42 in total. The signature pedicure is $65 but through ClassPass it cost me $66.42 so a tiny bit more than the actual service. I usually tip 20% but tipped 24% on the $65 service knowing ClassPass surely takes a cut. I know that Joy Joy probably didn't realize that I paid more than normal but what I paid makes this experience even more upsetting as someone who never gets my nails done due to their financial circumstances. And when I get a pedicure I tip well, despite my financial circumstances and apparently before looking at what I'm tipping on. Needless to say, I do not recommend coming here. There are so many other incredible nail spots on Union where everyone is kind and respectful. read more

Always busy even if you make an appointment but they will take walk ins which is nice. The nails don't last as long as you would expect for the price point - they usually chip within 3-4 days. Long wait times typically and service switches around mid manicure. read more

Never met more incompetent nail technician than Trina. I left crying after how she ruined my nails today. I stopped by to take off gel which took her 1.5hr and normally should be around 0.5h. First she was trying to convince me it's acrylics although I have been doing gel for years. She clearly didn't know how to take it off. After some trying she tried to convince me it's done although I could still see and feel gel which I pointed out to her. She got frustrated and used nail file so aggressively that she BROKE two of my nails, one in the MIDDLE which hurts till now, and left grooves in the rest. She kept looking ostentatiously at the clock and telling me it takes too long and that she has other customers. If you can't finish one properly, don't admit more than you can handle. Immediately after I had to buy nail conditioner and completely cut all my nails after taking pictures. I will be healing them for weeks before they look presentable and the nail broken in the middle grows back... I was charged $45 for this "masterwork". Safe to say I would not recommend this place. read more

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I have had an entirely different experience vs many of these reviews. This is my third time at the salon and each pedi I have had has lasted forever. Tina was so kind, patient and sweet yday. She warned me that the color I chose would come out light and offered to do a sample trike. I was actually really happy with that stroke and appreciated her gesture. I absolutely loved the results. 3 hrs later I stupidly wore closed toe heels thinking the pedi was completely dry. And to my horror I had smudged the perfect pedi! I came back this morning and Tina kindly fixed my smudges and even after insisting that I pay/offer tip she absolutely refused. I felt so bad as she spent +10 min correcting MY mistake! Tina and Joy Joy are so customer service driven. I'm sorry that I didn't take a before photo but here is her brilliant fix. Thank you so much! I can't wait to go there again! read more

Joy Joy Nail - Beautiful glazed donut mani! - Nail Salons Near Me - San Francisco, California

The nail salon is really aesthetically pleasing! Love the gel color variety and Jenny did a great job :) read more

Joy Joy Nail - gel nails - Nail Salons Near Me - San Francisco, California

Came in on a whim after my usual place wouldn't let my dog come in with me. Overall, people were friendly, place was clean. However, def not worth the price. Got the most basic gel manicure and lady didn't even prep my nails or anything and ended up using the wrong color from what I had selected. Extra star for fixing my chipped nail only a day later but here we are exactly a week after and my nails are already looking busted and ready for another mani. Save yourself the trip and go somewhere else, unless you enjoy having the get your nails fixed every few days. read more

Joy Joy Nail - One week later - Nail Salons Near Me - San Francisco, California

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Really sloppy job. Specifically requested gold french manicure for a special event. Despite showing multiple pictures, tech had no recommendation for color. In frustration I ended up picking a random pink color (as the tech complained its taking so long). Didnt bother scrubbing, massaging, or cutting cuticles (basics of manicure). Was careless with the sanding tool, causing pain and heat on both my thumb nails. Did a sloppy slop with powder. My nails look like ugly blobs of color, which she forgot to paint the ends (so it looks like its already grown out). I am quite upset, as I was getting nails done for my siblings wedding ceremony. Poor quality and poor service. read more

Joy Joy Nail - Nail Salons Near Me - San Francisco, California

I got the worst gelx manicure of my life. The person ripped off the nails which is super damaging and painful. They also put them on croaked. The nails are already separating in less then 24 hours. Waste of money! read more

WORST MANI/PEDI IN SF. DO NOT WASTE YOUR MONEY AND TIME. My nails are chipped and it's been an hour since I left. Arrived at 2:20 for my 2:30 appointment. The woman seemed annoyed I was there. 4 people working and they currently have 7 clients which 4 are waiting in the chairs and have not been helped yet. Not to mention 2 more clients walk thru the door after me and the woman tells all of us it'll only be 15 minutes. I told them I could come back or cancel and they said it would be no problem. I waited 25 minutes before I was sat in the chair and another 15 minutes before a woman started on my pedicure. She took 15 minutes total for my entire pedicure. Then I waited another hour 20 minutes before another woman started on my manicure. She did it in 10 minutes. My nails are uneven and my cuticles are not cut. I asked for a fan to dry my nails while I waited even longer. I was there 2 hours total for a regular mani/pedi when I was worked on a total of 25 minutes. They shooed me out before my fingers or toes were fully dry and then asked me to pay a second time because I paid on class pass. She did not understand how class pass worked and I didn't know what to do since I had paid thru there. They do not care about their work. It's just a money grab. My nails are chipped and scuffed and it's been 2 hours. SO UNPROFESSIONAL. DO NOT WASTE YOUR MONEY. read more

I paid $80 for dip nails that turned out to be lumpy and looked cheap. When I pointed it out, all they said was 'it's too late' and they refused to fix it. I left without tipping, and I am still considering calling my bank to have the charge reversed. No one should spend hard earned money on a luxury to leave feeling cheated. Please, do yourself a favor and go elsewhere. Overpriced, and even more shameful, they don't take pride in their work. Ridiculous read more

Joy Joy Nail - Just one example of the lumpy nails. And NO THIS IS NOT MY NATURAL NAIL SHAPE, as they tried to claim. They're just lazy. - Nail Salons Near Me - San Francisco, California

i'm going to start off saying that I came here before for a french gel pedicure and had a wonderful job done, came back to get acrylics and felt ripped off. On the left is the reference photo and on the right is what I received after paying $85. I asked 3 times if they were going to be exactly like the reference photo (filling and a thinner white tip) and was assured that it would be. I left the salon with almost duck nails that flare out. I had to point out multiple things that my technician was doing wrong and the owner came up to me and told me that i'm talking too much and that her worker does a good job so to not worry but clearly they don't. I'm really unhappy and feel scammed out of my money. :( read more

Joy Joy Nail - reference photo - Nail Salons Near Me - San Francisco, California

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Really wanted to give this place an opportunity, bad decision ! Made an appointment for my husband and I, we were seen 30 mins late. Ladies were nice but did not communicate about anything. I really wanted my husband to experience a "pedicure". I asked the lady about options and she had no clue. That was a red flag ! He ended up getting the basic but to be honest the service was not even "basic"! She trimmed his toenails only. Disappointed since I really wanted him to enjoy this. I got a gel pedi, mine was ok however next day I noticed chunks of gel and how uneven the gel looks. Most of all what a waste of time ! Never coming back :( read more

The nail tech filed down my nails so much and continued to file them to make them extremely misshapen. Then she made me pay all cash when I wanted to just tip in cash. My nails are also see through. These were not worth $80. Pictures are an hour after I got them done. read more

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Omg! I'm ready for my son's wild one birthday party! How sassy is this!? Haha I absolutely love joy joy! They take such great care of me! It's a super cute and clean salon! Always a great experience and these nails last a long time! I'll see you gals next month! read more

Joy Joy Nail - Animal print design! - Nail Salons Near Me - San Francisco, California

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First time at Joy Joy today and I'm in love! We made a last-minute appt for two manis at 5pm on a Sunday. The service was really excellent and efficient--the ladies are super friendly and patient here. It only took 30min for my flawless gel mani. I really like Joy Joy because they have a huge selection of both gel and regular nail colors including Essie, OPI, and CND!! The CND selection is actually very impressive. tl;dr had a great time sipping la croix (complimentary) and getting a post-gym mani. Five stars. read more

Joy Joy Nail - Sparkly OPI gel manicure! - Nail Salons Near Me - San Francisco, California

Made an appointment at 9:30, proceeded to wait for an hour with a good attitude and then I had to leave promptly due to my work schedule which is why I made an appointment. They frantically removed my polish in a very painful way might I add. Didn't get a manicure and they charged me for the removal they didn't even do. read more

Joy Joy Nail - Nail Salons Near Me - San Francisco, California

Came here on whim to get a gel manicure. By far the worst experience I've had, the salon wasn't even busy but it was as if they where in a massive rush to just get me out. The manicurist was extremely rough with my nails and didn't even let them soak off properly, she literally filled my nails down sooooo thin just so she could get the previous gel polish off faster instead of letting them soak properly. She was scraping down so hard she kept scratching my skin! There was a girl who was already in the chair when I walked in also getting a gel manicure and they were actually taking their time on her. By the time the manicurist working on me was COMPLETELY done with my nails they had barely finished up her nail trimming/cuticle cleaning. So why the huge difference in time/experience? Easy to say I will not be returning. read more

I have been a Loyal Joy Joy client and lately I feel that they are just not upholding their Service Standards. This is the third time my Pedi Polish has been ruined by the next day. I had a Gel Mani by a new Nail Tech and I asked her to specifically keep my nails short and after 3 Days they are too long and chipped with Gel. My Service was over 100.00 without gratuity. I have tried calling and visiting the website. Someone picks up the call then keeps hanging up on me so I am unable to leave a message. I would love to have the owners Tina or management to contact me personally at this point as I always refer clients to Joy Joy at both Union and Noe Valley. This is really disappointing. read more

Had my nails done this afternoon and after washing my hands and cooking dinner my nail tips have turned yellow and look gross. I paid $40++ and now need to go have them repainted! read more

Joy Joy Nail - Nail tips turning yellow!! - Nail Salons Near Me - San Francisco, California

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Sadly disappointed in their services. I paid $85 plus tip for a full French acrylic set and within two weeks my nails were falling off and lifting badly. When I went to another salon to get them filled the salon told me they all needed to be removed and replaced due to how badly they were put on. I've had acrylics many times and this has never happened to me. Waste of time and money. read more

On a scale of 1-10 I would rate this nail salon a 20! This place is a dream with the cleanliness, great customer service and amazing nail color selection and cool new massage chairs. This is my favorite nail salon not only in SF but in the Bay Area and worth every penny!(: read more

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I came for a regular manicure and I left super unhappy. The shape of my nails were all different and different lengths. I had to correct the person doing my nails 3 to 4 times and I still left with some nails rounded and some nails square rounded. I chose a sheer natural color for my nails and once applied, there was no time taken in between coats for the polish to dry which left the 2nd and 3rd coat all fragmented and distorted. The top coat wasn't even shiny. After my service I went to cvs to buy the same polish and redid them myself. Otherwise I would've posted a picture. Whole service was rushed. Perhaps if you do gel it would be a different story. The place was clean though. read more

I went there last week to get gel polish on my finger nails and loved the way they looked but within one week, 5 nails had chipped to the point that I had to get them redone. When I went in to ask for this service they told me it would be $28... I get my nails done frequently and have never been asked to pay for a polish change when it had been within a week of the service. Would not recommend this salon and will not be going back. read more

My nails are all different shapes and the white turned blue within an hour. 0/10 recommend read more

Joy Joy Nail - Nail Salons Near Me - San Francisco, California

This place is accommodating only because they want your money. Came in at 4:45.. left at 5:02.. asked for a gel manicure and she didn't even bother with my cuticles and still charged me $38! Safe to say I will never be back. read more

Joy Joy Nail - Gel Manicure - Nail Salons Near Me - San Francisco, California

Went here for the first time today. Great place! Very friendly welcoming vibe. Trina did an excellent job and it took the perfect amount of time. Will be back! Also tons o color options. read more

Higher priced "longer lasting" manicure chipped on day 1. Made two of my fingers bleed when they clipped my cuticles. Polish was clumpy and went on unevenly, clearly old. All this for $45 I'll never get back. Skip this place! read more

Joy Joy Nail - Chipped and peeled on day 1, even after I let it dry for an HOUR at the salon. - Nail Salons Near Me - San Francisco, California

I was in the neighborhood and needed a new dipping set. I walked in on a Wednesday afternoon and was immediately serviced. Mai did such a great job with my nails! Despite the language barrier, she was very kind and attentive to ensure my nails were perfect. For my first time visiting this salon, I am very pleased. They are clean and focused on the job. I will be returning! read more

The nail techs at Joy Joy are friendly and competent. They pay attention to your nail shape requests and are happy to adjust color changes mid service. It is a clean and calm salon on busy Union St. read more

I'm upset I just got home from the saloon and mg nails looked so nice there and when I get home I noticed it was ruined they put some kinda of plastic on my foot so I could wear my sneakers but it's all messed up read more

Had a regular polish change and thought they did a pretty good job. Price was about $3-5 more than some other parts of the city though and they are pretty much cash only. ($25 minimum to use a card.) They have an ATM machine inside the business if you need cash. I think the fee is like $3 plus whatever your bank charges you. read more

Booked an appointment with this salon and when we arrived we both still had to wait about 35 minutes to get started. Had to wait throughout the appointment because there weren't enough manicurists. There were about three other ladies that were waiting a while as well. Seems like they overbook. My mani pedi turned out pretty incredible so it's not the quality that's lacking here! Just don't expect to be seated right away if you have an appointment. Would gladly come back as long as I don't have a busy day in front of me! read more