Rude, condescending staff and shady business practices; we were blatantly lied to about policy by a…read moreworker, and then insulted when we attempted to act according to that policy. No longer shopping Sketchers due to manipulative/deceptive business practices and rude representatives!

I've been a Skechers fan for over 25 years, so this is a place where I regularly shop. I was born…read morewith wide feet, and in my experience this brand often has wide shoes in stock. Service here is OK - nothing stellar - but better than what I've experienced at other stores for this brand. Whether it's an "outlet" or not could be debated. Skechers prices can vary depending when & where you buy them. I wear Skechers for work, leisure, and hiking. Each summer I get a new pair of Go Walks for theme park season - I find them super comfortable, however their soft & spongy soles can degrade quickly. For me it's an investment in comfort rather than bandaids and moleskin :-) Their kids shoes are very reasonable priced... my kiddo inherited my wide feet, so we often shop for his shoes as well at this location.

Went in to get a different size shoe for my daughter & never left the front of the store. The clerk…read morescanned the shoe box went in back brought the size we asked for! Unfortunately they didn't fit and my daughter decided that she doesn't like them after all. I was very pleased with the customer service! No problem returning the original pair either.

Today after my facial, I thought I would stop into Athleta to take a look at their new fall line…read morethat I had seen in the most recent catalogue. Two stars is being generous. One and a half is for the only male employee in the store that greeted me (and then eventually helped me get a dressing room - see more below). The other half star is for the female employee in the dressing room who asked me how I was doing about ten minutes into my trying-on of several items. After said male employee greeted me, no other sales person asked if I needed help looking for anything, and there were about 6 sales people total. The store was not overly busy - I would say about 10-12 people were shopping (and being helped). Within five minutes, I had found a few pieces I was admiring from the fall look book. Five minutes later, I was still looking. At no point did any person ask, "Would you like to start a fitting room?" even though it was clear I was accumulating items. After fifteen minutes of browsing, I go to the dressing room. There are two employees (female) working the dressing room, so one would assume you would get a room within 2 minutes. Oh, and there wasn't a line. Nope. I stand there, and even peek around the corner to see where were these mysterious employees. I felt like I was in a cartoon where one character tries to look around the tree, but that character darts behind them, and never the two shall meet. After about seven minutes of waiting (I'm still the only one "in line"), the same male employee walked past me and started to go into the restroom. He caught my glance, which truthfully probably radiated a lot of annoyance, and asked if I needed a fitting room. YES. YES, I DID. He finds me one in five seconds. I go in to try my items. Now about the clothes - maybe I'm not the target demographic (after all, this is the sports section of Banana Republic and The Gap), but it seemed like every piece had something a little off about it. Pants were too long (and if you hemmed them, it would lose the shape), crops were too plain (definitely did not feel great enough to pay $80 for them). Jackets looked great on the hangers, not on my petite frame. Ten minutes into my trying on items, I hear one of the elusive female dressing room employees chirp my name - "How's it going in there?" I answer with an "ok" just for her to go away. I end up leaving with nothing. I actually was so annoyed, I forgot I wanted to buy a water belt I had seen, but frankly the customer service sucked. They have a huge stock of merchandise - much more than it seems than the Mall of America location (which by the way, has friendlier employees). I would say that's the only plus. It is in Edina, and I wondered if the fact I wasn't a white middle-aged woman with an expensive purse, sans makeup because of my facial, and dressed in yoga clothes merited me zero recognition as a customer. I've been shopping from Lululemon for years, and even on their worst days, the service is better than this location. The pricing is about the same, but the difference is that the design is much more current, and the fit just goes above and beyond Athleta. I will pay $80 for crops that make me fall in love with the color and fit, but not if they are basic. My suggestion is if you don't look like you're from Edina, go to the MOA location, or shop online. My shipment is coming in a week.

I don't like having alot of credit cards, but I opened an Athleta card here under the sole reason…read morethat I was told I'd get $20 off the next time I used my card. So i tried to use it at this same location 2 weeks later and the manager was extremely rude and said there was nothing she could do for me since the reward wasn't showing up on my account. She was so unhelpful and unkind about it. The other clerks were nice and helpful though. They were uncomfortable with the way the manager was handling the situation. Never returning to this location. The manager doesn't know customer service and I never got my $20 off. I had $160 worth of things so it's not like I was trying to get anything for free. I don't recommend opening an Athleta account. Update: I called Athleta's customer service asking why my reward wasn't showing up. They told me that I would receive the reward in my next 1-2 billing statements. I told her that i already paid my bill online the next day so I wouldn't be receiving a statement. She told me and I quote "oh..then you wouldn't be eligible for the $20 reward." SO what Athleta is telling me is that if you have good credit and don't let the borrowed money sit in your account and build up interest then you don't get the $20 reward. What kind of scam is this?! Done.

The BEST customer service. All the girls were so sweet and helped me with everything. Was informed…read moreof all the deals AND they had an amazing selection of all their products. If I was from around this area I'd be there so much more often. Amazing place!

I never write reviews but I am going to for this one. If I could give this review 0 stars I would…read more This is by far the worst customer service experience, and experience overall that I have ever had. I had received a gift card from my 14 year old younger brother for $60, and when I went to go use it at this store, the person working at the cashier, (her name is Hailey) was rude from the start. She didn't smile and when I gave her my gift card she said there was only 12 cents on it. I told her that was not possible as the gift card had been with us since it was purchased a week earlier and we had made absolutely no purchases on it. She made calls and through the whole process when I would say thank you for your help, she would ignore me and was very rude. Finally she gave over the gift card and said that it was our problem to deal with and that she couldn't help us. We told her that it shouldn't be our problem because we had the card with the PIN number still unscratched and the proof of purchase with receipt. Hailey, the cashier, told us that she can't handle us anymore to her coworker and that she didn't like the way we were talking to her, rolled her eyes, threw our gift card to her coworker, Ellen, and walked out. We were relieved that we received a new worker and that she might be better, but without any respect to us as the customer, she said, "I will not serve you if you will act that way towards my coworker". We were absolutely stunned at this terrible customer service, as this is the worst experience we have ever encountered. We walked out of the store, cheated of our $60, without no help, or without any proper customer service. I am absolutely disgusted and disappointed with AE and will no longer be shopping here. Ellen and Hailey from this AE store in the Eden Praire Center were absolutely terrible, and should be punished for their horrible customer service and how they treated us. It's very sad that a company would cheat a 14 year old boy who saved his money all year to buy his sister a gift card, and there was no help in return of this situation. Very, very disappointing especially when we have the orignal receipt and gift card and every type of proof of purchase of the gift card. I am not only disappointed that we lost $60, but almost more disappointed in the customer service we received from Ellen and Hailey.

Betsy Steele, store manager, responded with the most excellent customer service when I brought in a…read morepair of trousers I wanted to return. I had laundered them according to directions, but they shrunk anyway. She was professional, pleasant, and highly effective in sending me home completely satisfied with the experience.