Was in the market for a new pair of Tom's and Journey's didn't let me down!
Walking in I knew exactly what I was looking for and upon entering I was quickly greeted by the friendly and busy staff. Yup they both were with customers but still took the time to acknowledge my arrival. While perusing the color choices one of the gents asks what size and color I'm looking for, goes to the back and grabs my request as well as the other customer he was running back there for. I try on the two sizes, made my decision, and made my way to the counter. His ability to handle two customers, bounce between the two of us, and be completely engaged and genuine absolutely made my experience.
So yes, after over five years I have had to replace my much adored black Tom's but I couldn't have done so at a better place. This staff absolutely knocked it out of the park when it came to customer service. A big and grateful shout out and thank you. read more