I have frequented the Jo to Go on Richmond St for years. It was my go to for coffee mugs/gifts, gift cards, coffee, muffins, kiddos smoothies, etc. I recently bought 2 super cool "flower" mugs for the grandmas with gift cards for Mother's Day. I did inspect the mugs and they're great, both grandmas loved them and used right away. Then I went back and bought myself a cute flower pattern mason jar that came with a pretty pink straw. I brought it home and planned to wash it before using it. When, I opened the jar over the dish sink with hot soapy water. I started to unscrew the cover and the pink straw snapped and the jar went into the water. I did not inspect this before I bought it. There must have been a crack in the straw and jar??? When I pulled the jar out of the dish water, there was water trapped inside between the insulated walls. I went back, brought my receipt & explained what happened, and the girl there said she didn't know how to do returns. I said I would stop back after 2 weeks because I was heading out of town. Stopped by today and explained what happened. The manager/owner (I believe) was very rude and would not take back the glass with receipt. I had the receipt, cup with water trapped inside and orginal tag. She said I can not return something that no longer looks how it was sold. What a croc, I have spent a ton of money there over the years. I have several decorative mugs, thermos from there. I guess I needed to ask them to soak the mason jar first in water and use straw before buying, therefore, I would have known it was broken. I get that she would have been taking my word for what happened, however, I was a faithful customer and took the time to stop back not once, but twice for a $10 item. Sadly, I will not be returning, poor customer service! read more