Dr.Hanchett and team are phenomenal. Great follow up and superb care. I had to get a lot of…read morecosmetic surgery done. They were informative, caring, and compassionate. Highly recommend them for all oral surgery/cosmetic care.

I went in for my oral surgery on Thursday the 25th. While checking me in they asked to check my…read morecompanions temperature in addition to mine. My companion was excused to wait after that and they said they'd call once I was ready to leave. So I knew my surgery included an extraction and two bone grafts. I recall everything till the meds were hooked up to my IV. I recall them saying they were checking on my ride. I kind of recall leaving, don't think I recalled the ride home, and then took a short 20 minute nap while sitting up. I asked my boyfriend when I was up and moving around again if I did anything weird. He said no and that the surgical team said I did well. Later in the evening I received a call from Dr. Blazic himself. He seriously has the best bedside manner I've ever experienced. I already have a follow up scheduled but the doc advised me to call with any questions or concerns. Hopefully recovery goes as smooth as the procedure.

!!!!!UPDATE!!!!!!…read more After posting my review, I spent time reading through many of the other patient reviews that I had not previously seen. What I found was genuinely concerning. Although every patient's experience is different, I noticed recurring themes spanning multiple years, not just one or two isolated complaints. Numerous patients described unexpected charges, insurance verification issues, difficulties obtaining documentation, poor communication, inconsistent billing information, lack of follow-up, and feeling left without clear answers. Reading those reviews made me realize that my concerns regarding financial transparency and documentation may not be as isolated as I initially hoped. For that reason, I believe it is important for prospective patients to do their research before committing to treatment. Read the reviews carefully. Ask questions. Request copies of your financial estimate, treatment plan, insurance verification, and any documentation supporting your financial responsibility before authorizing treatment. I also continue to await the documentation I requested regarding my own account. If the office remains unwilling or unable to provide the records necessary to explain how my additional balance was determined, I will be filing formal complaints with the Arizona State Board of Dental Examiners and requesting that my insurance carrier review the insurance verification and billing process associated with my treatment. Transparency should never be optional when patients are making financial decisions involving thousands of dollars.

Buyer Beware: Get EVERYTHING in Writing Before Agreeing to Treatment…read more I never thought I would be writing a review like this, but after my experience, I feel other patients deserve to know what happened so they can protect themselves. In August 2025, I paid $2,387 through CareCredit after being presented with my treatment plan and financial estimate for a tooth extraction and implant. I relied on the financial information provided by the office when deciding to move forward with treatment. Months later, after my implant treatment had already been completed, I received an unexpected phone call informing me that I now owed an additional $570 because the office claimed MetLife had originally told them my implant would be covered, but later denied the claim since my tooth extraction had been completed under my previous insurance (Aetna). When I asked for the representative's name, reference number, or any documentation from the insurance verification call that supposedly confirmed my coverage, I was told they did not have any of it. As someone who works in Patient Access within Surgical Services at a hospital, that immediately raised concerns for me. In my profession, insurance verification is documented with the representative's name, reference number, date, and details of the conversation. That documentation protects both the patient and the provider. If there is ever a dispute, the insurance company can often locate the recorded call using that information. Here, I was simply told to trust that the insurance company gave incorrect information, but no documentation could be provided to support that claim. What disappointed me even more was being told that I should direct my frustration toward the insurance company rather than the office. I disagree. While insurance companies certainly make mistakes, I also expect a healthcare office handling thousands of dollars in treatment to maintain complete documentation of insurance verification before asking a patient to proceed. If the verification was documented properly, there should be evidence of who was spoken to and what was said. Without that, how is a patient supposed to determine what actually happened? I also requested copies of my treatment plan, insurance claims, Explanation of Benefits (EOB), denial information, payment history, and insurance verification documentation. I was told these records would be sent to me, but I never received them. When I attempted to follow up, I was unable to speak with the same billing representative again. This experience has left me questioning the level of financial transparency provided before treatment. Patients should never have to wonder months later whether the amount they were told to pay was actually accurate. My advice to anyone considering treatment here: * Ask for copies of your treatment plan and financial estimate before signing anything. * Request written documentation of insurance verification if your treatment depends on insurance coverage. * Ask detailed questions about what happens if insurance later denies the claim. * Keep copies of every document and every payment you make. I sincerely hope my situation was an isolated incident, but I believe patients deserve complete financial transparency before making decisions involving thousands of dollars. I am still waiting for documentation explaining how this balance arose before I can determine whether the additional charge is justified.

Today they tried to collect $3.50 from me. No, not $350, three dollars and fifty cents. That's the…read morevalue they place on my relationship with them, three dollars and fifty cents. I tried pay but the link they sent was broken so I wasn't able to pay the three dollars and fifty cent debt to them. They pump up the "technology" they have in the office but I can't pay $3.50 that I owe them on line. Perhaps I'll need to drive by to settle up my account or get referred to collections?

I just moved to the area and my first visit went very well. Dr. Tran was very thorough and…read morediscussed the plan for my care. I was able to get in the next day for my teeth to be well too! All the office people were extremely helpful. friendly and professional

Okay, so I am the BIGGEST chicken on the planet. My dentist Dr. Kerry Burgess was the first to…read moretest the waters with me. He was fantastic with my anxiety from day one and was incredibly patient! My fears of the big bad dentist has since subsided. I highly recommend him! Not only that, the staff always greets me by a first-name basis and treats me like a human being and not just one of the MANY patients they see all the time. They are fantastic at taking patients in last minute as well.

My husband went here for an emergency dental problem and was seen within 20 minutes on a Saturday…read more!! He loved the dentist and the office staff and would definetly recommend this place.

Dr. Blazic is hands down a phenomenal surgeon! He performed a rare and complex tooth removal that…read moreincluded both bone and nerve grafting. He also consulted with other industry peers to create a holistic and pragmatic plan that ensured my son would not lose feeling in his face... which could have been a horrible consequence of this surgery and an absolute parent nightmare. Additionally, his staff ensured preauthorization with our insurance was as painless as possible. Our entire family is grateful for his skillful hands and professional courage for taking on such a complex surgery. Truly, from the bottom of our hearts, thank you!

My experience with this facility is nothing short of extraordinary. The front desk, the dental…read moreassistants, the financial support, and yes, the surgeon. They are all top notch. You can trust these people. You won't be disappointed.

Great doctor he helped me out tremendously I always go there whenever I need any type of dental…read morecare they are the best by far I appreciate everything they have done for me and for my family if you need any dental care you have to come check out this doctor in this practice I will give them 10 stars and again I will say thank you for helping me thank you

Look no further for a dentist! I haven't been to the dentist in awhile and went to someone else at…read morefirst. She wanted to fix a "cavity" in every single molar and didn't go over a single thing in person. I had to wait to read over my treatment plan before I figured out what she wanted to fix. I'm so glad I got a second opinion from Dr. Gustus. He went over every area of concern and explained everything so thoroughly in person! We decided to watch a couple teeth to see how they are on my next visit since the decay was tiny. We determined the rest didn't need to be fixed at all! I'm so happy with my results and wish more dentist would adopt this conservative approach! I will be a dental patient here for life.

I had a very frustrating experience with this dental office…read more I initially scheduled an appointment and received a call saying they needed to reschedule because it conflicted with their lunchtime. While inconvenient, I agreed and rescheduled for the following week. Then I received another message stating they needed to reschedule again at the last minute. When I called, the representative told me it was because I did not confirm over the phone. However, I received email notifications for each appointment instructing me to confirm through the email link. I clicked confirm each time and received a message stating that my appointment had been successfully confirmed. Despite that, the day before my appointment, they called once again to reschedule. The message again stated they were sorry for the last minute change. This happened twice. Both times the appointment had been properly confirmed through their own system. Additionally, the representative I spoke with was dismissive and unprofessional. Instead of acknowledging the scheduling errors, the responsibility was shifted onto me. This level of disorganization and poor communication is unacceptable. Patients' time should be respected. Based on my experience, I would not recommend this office.

Very frustrated! I had emergency with my broken tooth. Thank God I was not in pain. Made an…read moreappointment and Aspen rescheduled and that was ok. I picked this place because it was near my work... 8 minutes away. They text me asking me to come 15 minutes early for paperwork and the appointment would take 2 hours . Got there at10am left work. They took two different x rays and 360! One that u stand and machine that goes around your whole mouth. Then another one that typical one in sections of the mouth. Mind you I came in for one broken tooth. Then the dental hygienist comes in and does examination and says all my gums are infected... I need procedure. Then I see the dentist and he tells me I need a tooth extracted from the opposite side that is perfectly fine and doesn't hurt at all. I need a crown on my broken tooth. Which I kind of knew that since I didn't have pain and needed another crown on another tooth. Which I knew that. They send me back out to talk to financial person. She proceeds to tell me ... I needed $18,000 of work but after insurance I would need to pay $11,000. I said take everything off and do my crown for my broken tooth. That would be $635.00 out of pocket . I said ok let's fix my tooth. And by now it's 12:00pm and I still don't have my tooth fixed. Which I still have to back to work. The young lady says ... oh we have to do deep cleaning first before doing the tooth. And we can fit in at 1p. Because we have to that first other wise your crown won't warranty. I got upset and said you guys don't have to do my whole mouth to fix my one tooth . She was trying to up charge another service ... I said look this sounds like scam ! I have had a crown put on with another tooth! I have never heard an office saying if we put on a crown and if it falls off we won't back it up. Unless u do another procedure instead of focusing on the broken tooth. I ended walking out . Don't go there ! Beware they are trying to up charge people !!!

i was really in a lot of pain and needed a root canal and Dr. Kane was so gentle and really cared…read moreabout keepong me comfortable. He also was able to do the root canal and crown in one visit which I was so thankful. From the front office to his assistent, I couldn't have had better help! SF

Everyone was very friendly helpful informative and knowledgeable. Enough so that I have switched to…read morethem as my dentist:)

From start to finish, my experience at Estrella Falls was outstanding. The waiting room's relaxing…read moredecor instantly calms your nerves, and the front desk gentleman was genuinely kind, professional, and helpful. I also loved their modern, paperless laptop check-in.The medical team is top-tier. My hygienist was gentle, thorough, and highly skilled--my mouth feels incredibly clean. The dentist was equally fantastic, taking her time to answer questions without feeling rushed. This office perfectly balances professional expertise with true patient comfort. I highly recommend them!The office waiting area was relaxing and inviting so you feel comfortable, much better than other dental offices I've been to in past years.