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Dr Samer Safadi DDS

5.0 (1 review)

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7 years ago

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Litchfield Endodontics

Litchfield Endodontics

4.9(86 reviews)
1.9 mi

I had trauma as a child with a local neighborhood dentist as a child (physically slapping me and…read moreman handling me to stay still when I was 5yrs old) so I avoided at all cost as an adult. Unfortunately my visits as an adult were always by emergency care and never by personal desire. The outside of the building is older - but the inside is delightfully decorated. This office has ample seating and a small refrigerator filled with water bottles for convenience. Per my recent visit with Dr Michael Thompson, his demeanor was calm and his bedside manner was stellar!! I was told by another dentist at another location that I would need a root canal - Instead I opted to get a second opinion on my own at Litchfield Endodontics with Dr Michael and he stated I did not need one and opted to fix my cracked tooth instead. The technology of their 3-D scanner made my visit efficient and smooth. I felt like I was in and out quickly. The staff at this office are kind and really made me feel comfortable. I couldn't be more happy with my decision to read and trust the reviews, visit and finally have my dental needs taken care of. Thanks L.E. for your support, services and empathy! For anyone looking to get the care they need, I HIGHLY RECOMMEND Dr. Michael Thompson at Litchfield Endodontics!

Highly recommend! Very professional and efficient. Very nice office and staff and I hate going to…read morethe dentist.

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Litchfield Endodontics
Litchfield Endodontics - Front doors w/ information.

Front doors w/ information.

Litchfield Endodontics

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West Valley Endodontics & Oral Surgery - Robert D. Carpenter, DMD our oral surgeon

West Valley Endodontics & Oral Surgery

3.3(26 reviews)
0.2 mi

!!!!!UPDATE!!!!!!…read more After posting my review, I spent time reading through many of the other patient reviews that I had not previously seen. What I found was genuinely concerning. Although every patient's experience is different, I noticed recurring themes spanning multiple years, not just one or two isolated complaints. Numerous patients described unexpected charges, insurance verification issues, difficulties obtaining documentation, poor communication, inconsistent billing information, lack of follow-up, and feeling left without clear answers. Reading those reviews made me realize that my concerns regarding financial transparency and documentation may not be as isolated as I initially hoped. For that reason, I believe it is important for prospective patients to do their research before committing to treatment. Read the reviews carefully. Ask questions. Request copies of your financial estimate, treatment plan, insurance verification, and any documentation supporting your financial responsibility before authorizing treatment. I also continue to await the documentation I requested regarding my own account. If the office remains unwilling or unable to provide the records necessary to explain how my additional balance was determined, I will be filing formal complaints with the Arizona State Board of Dental Examiners and requesting that my insurance carrier review the insurance verification and billing process associated with my treatment. Transparency should never be optional when patients are making financial decisions involving thousands of dollars.

Buyer Beware: Get EVERYTHING in Writing Before Agreeing to Treatment…read more I never thought I would be writing a review like this, but after my experience, I feel other patients deserve to know what happened so they can protect themselves. In August 2025, I paid $2,387 through CareCredit after being presented with my treatment plan and financial estimate for a tooth extraction and implant. I relied on the financial information provided by the office when deciding to move forward with treatment. Months later, after my implant treatment had already been completed, I received an unexpected phone call informing me that I now owed an additional $570 because the office claimed MetLife had originally told them my implant would be covered, but later denied the claim since my tooth extraction had been completed under my previous insurance (Aetna). When I asked for the representative's name, reference number, or any documentation from the insurance verification call that supposedly confirmed my coverage, I was told they did not have any of it. As someone who works in Patient Access within Surgical Services at a hospital, that immediately raised concerns for me. In my profession, insurance verification is documented with the representative's name, reference number, date, and details of the conversation. That documentation protects both the patient and the provider. If there is ever a dispute, the insurance company can often locate the recorded call using that information. Here, I was simply told to trust that the insurance company gave incorrect information, but no documentation could be provided to support that claim. What disappointed me even more was being told that I should direct my frustration toward the insurance company rather than the office. I disagree. While insurance companies certainly make mistakes, I also expect a healthcare office handling thousands of dollars in treatment to maintain complete documentation of insurance verification before asking a patient to proceed. If the verification was documented properly, there should be evidence of who was spoken to and what was said. Without that, how is a patient supposed to determine what actually happened? I also requested copies of my treatment plan, insurance claims, Explanation of Benefits (EOB), denial information, payment history, and insurance verification documentation. I was told these records would be sent to me, but I never received them. When I attempted to follow up, I was unable to speak with the same billing representative again. This experience has left me questioning the level of financial transparency provided before treatment. Patients should never have to wonder months later whether the amount they were told to pay was actually accurate. My advice to anyone considering treatment here: * Ask for copies of your treatment plan and financial estimate before signing anything. * Request written documentation of insurance verification if your treatment depends on insurance coverage. * Ask detailed questions about what happens if insurance later denies the claim. * Keep copies of every document and every payment you make. I sincerely hope my situation was an isolated incident, but I believe patients deserve complete financial transparency before making decisions involving thousands of dollars. I am still waiting for documentation explaining how this balance arose before I can determine whether the additional charge is justified.

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West Valley Endodontics & Oral Surgery - West Valley Endodontics & Oral Surgery room

West Valley Endodontics & Oral Surgery room

West Valley Endodontics & Oral Surgery - Axel Yabroudi, DDS, CAGS our endodontist

Axel Yabroudi, DDS, CAGS our endodontist

West Valley Endodontics & Oral Surgery

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Dr Samer Safadi DDS - oralsurgeons - Updated July 2026

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