I recently had a temporary crown placed on 13 May at Surprise Smiles. Before leaving, I was specifically told that if it broke or if I had any issues, I should contact them and they would get me in to repair it. I also had a follow-up appointment scheduled for 1 Jun for the permanent crown placement. The following day, I had a root canal completed by the endodontist, and that experience went great. [[HIGHLIGHT]]On 19 May, my temporary crown broke. I left an after hours message with Surprise Smiles and received a return call the next day. Instead of helping repair the crown as I had originally been told, I was simply reminded that I already had an appointment on 1 Jun.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I explained that I was in a significant amount of pain and was then told to contact the endodontist.[[ENDHIGHLIGHT]] You do not need a dental background to know what the answer was going to be, but I still reached out to the endodontist anyway. They told me they do not do crowns and that I needed to contact the dentist who placed it. I have since contacted the VA and cancelled all additional care through Surprise Smiles. What shocked me most was how quickly responsibility was passed off instead of trying to help a patient who was in pain. read more

[[HIGHLIGHT]]I was referred to Surprise Smiles by the VA, and everyone I interacted with was pleasant, informative, and helpful.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I was scheduled quickly and was able to be seen the very next day.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I also appreciated being able to complete all of my initial paperwork online at my own pace before the appointment.[[ENDHIGHLIGHT]] I arrived about five minutes early and was taken back right on time. The hygienist (I wish I could remember her name) was amazing. She thoroughly explained every step of the appointment, was very friendly and personable, and consistently checked to make sure I was comfortable and not experiencing any pain or discomfort. When the dentist came in, the hygienist provided a very thorough update on everything we had discussed and completed up to that point. After the exam, the dentist clearly explained what to expect moving forward. [[HIGHLIGHT]]This was by far the most thorough and pleasant experience I have ever had at a dental office.[[ENDHIGHLIGHT]] I would highly recommend Surprise Smiles, and I will absolutely be scheduling my family here as well. read more

I have been coming here for over 10 years and [[HIGHLIGHT]]the staff always does an amazing job making me comfortable![[ENDHIGHLIGHT]]

Constant staff changes, including dentist. Insurance administrator is dishonest regarding patients portion of charges. Just another corporation. Has no idea about good care. Just profits. read more

Surprise Smiles went above and beyond my expectations. They were very caring on the conditions of my teeth. I highly recommend them to everyone. read more

[[HIGHLIGHT]]there the best. friendly and very knowledgeable and fast service.[[ENDHIGHLIGHT]] highly recommended. No pain and had 3 teeth pulled. read more

[[HIGHLIGHT]]i had very positive experience at this place, staff friendly, professional , and explained every step of the treatment clearly, they were very patient, gentle and took time to answer all my questions.[[ENDHIGHLIGHT]] I truly appreciate and highly recommend this place. read more

[[HIGHLIGHT]]I'm 78 yrs old and i believe this is the best dental office i have been too.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Very friendly and knowledgeable people.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]i have nothing bad to say about Surprised Smiles.[[ENDHIGHLIGHT]] Dr Jackson is the best. 3 caps and 3 filling, outstanding work and professionalism. highly recommend. read more

[[HIGHLIGHT]]I really love this dental office![[ENDHIGHLIGHT]] Kind, professional & compassionate from the front office to the hygienist & both Dentist! I highly recommend. read more

My son and I both had great experiences at Surprise Smiles. The staff was very friendly and helpful.

Best dentist office ever! I always have a great experience here. Everyone is so nice and honest. They don't try to just "sell" you something so that they can make money off of you and your mouth; they will only suggest what you need, nothing more. It's always quick and efficient and they handle my insurance and VA benefits well. The front office staff is wonderful too. It's very easy to make an appointment here. My teeth are in good hands! read more

My family and I have been receiving dental care from Surprise Smiles for about 10 years now. My wife brought my son for his routine cleaning and informed me that there was a man there with no mask in the lobby. The regulations are pretty clear about face coverings anywhere you go especially at a dental clinic. The man with no mask coughed purposely in my wife's direction, mocking her for wearing a mask. My wife informed the receptionist at the front desk what had happened and nonchalantly brushed her off like it was a no big deal. She then made a formal complaint to the Surprise Smiles customer service department and got the same response. I am very disappointed with Surprise Smiles and will be taking my family and business elsewhere. I hope they take these face covering rules seriously in the future and practice what they have posted on their own website. God bless America read more

Surprise Smiles is located in a beautiful and convenient area of Surprise. Their staff made is so simple for me to book an appointment and reminded me of my upcoming appointment via phone and text. The environment is relaxing and peaceful to eliminate the nerves associated with visiting the dentist. I love that they have a discount program for patients who don't have dental insurance. Dr. Zeiger is friendly, warm, and welcoming with all of his patients and is the only dentist I would trust with any needs I may have. I highly recommend this office. -Jordyn Genevro read more

So nice, they saw my son after he chipped a tooth. Kind and compassionate-made him feel comfortable while attending to his cleaning as well.

I called to try to get a new patient appointment...the secretary wasn't at all interested in helping me. She laughed at me when I told her that I needed a Friday appointment time. I ended up going somewhere else because she wouldn't schedule me because they were "too booked out" and I preferred to wait for an opening 6 weeks out over cancelling my own patients Monday-Thursday to come when it was convenient for HER. Wow! I guess they don't need any new patients. read more

Worst business in Surprise. Destroyed my shirt and the owner couldn't fine the time to reach out to me. Good luck if you use them.

After searching for many years in the West valley to find a trust worthy dentist for my family and I. We finally found one. Very professional, clean kind and gentle doctors and staff. Thank you I will definitely be coming back. read more

Dr Frausto is amazing and the whole staff is fantastic, look no further this is your new Dentist!

Love the staff here! Dr. Frausto and Dr. Zeiger are always really cool and easy to talk to. Candice, Elena, Cortney have all been great! I haven't been to a dentist in years because of bad experiences. Elena the hygienist did my cleaning and she did great, no pain or issues. I specifically remember HATING going to other dentists offices because its always been painful, but these guys are very good and effectively treat/clean your teeth with no discomfort, which is HUGE! If you are on the fence about your current dentist, or just looking for one, give these guys a shot, I highly recommend them. read more

I was very impressed with Surprise Smiles. They took me right around my appointment time, and Dr. Andrew Zeiger was very personable and friendly. Everybody there really makes you feel at ease. I got a full set of xrays, a thorough cleaning at a very reasonable price. And no cavities. Everybody was very professional and friendly. read more

We just moved to Az from Ca. I was so relieved when they were willing to pick up where our previous orthodontist left off. They didn't try and charge me as if we were starting over again, as two other orthodontists in the area did. The while staff is fantastic too! I am so thankful. read more

The dentists here are fantastic and seemed really committed to giving me a pain free experience! I have been back a few times now and each time their concern for my comfort is reassuring. I've had to have work done that should've been done long ago but I just hated going to the dentist until I found this office. The entire staff is friendly and willing to do whatever needs to be done to make my visit as comfortable as possible. If you share my fear of the dentist office, I would give these folks a try! read more

We've been to many dentists in our 70+ years, but none come close to Andy Zeiger at Surprise Smiles. He is extremely knowledgeable and personable, and just a genuine pleasure to get to know. We've heard only good things about his partner, Dr. Frausto, but thus far we haven't had the pleasure of meeting him. Not only do they do general dentistry, but they make a great set of dentures at an unbelievably reasonable price. If that's not enough, the entire staff has always been courteous, kind and professional. We won't lie and say that we enjoy going to Surprise Smiles, but we can say that we've always had a good experience. read more