Absolutely above my dream expectations of what a pediatric dentist office should be like! They GET…read morekids! The office is immediately welcoming to my young kids (3, 2 and 1) with a treehouse to play on!! Kid friendly magazines and a movie we're playing as well. The front office staff were kind and welcoming to me and my girls. It made them feel so welcome and safe. The cleaning took place on a long flat seat, and they were given a choice of movies to watch and comfortable headphones for listening. While my other daughters waited, there was a playroom adjacent to the exam area and my girls were told to feel comfortable wandering back and forth as they needed. The dental hygienist was kind and patient and excited about her work. You could tell she loved working with kids! And my girls loved her! Then dentist himself was wonderful and personable to me... being a male, and bit loud, he made my girls a little nervous, but they warmed up quickly when they saw that I was comfortable. As we exited, the girls were given a special coin to get a treat out of the vending machine the office has!! They were thrilled! I would absolutely recommend this place to everyone! And hurry before they stop taking new patients, as amazing of a place as this is, that is sure to happen!

We had a very disappointing experience at this office. The dentist has no bedside manner, comes…read moreacross as cold, and does not thoroughly explain treatments or what to expect. My husband and I both attended our appointment, and we were completely caught off guard at our second visit when additional details about the treatment were brought up that had never been discussed beforehand. I had a long conversation with both the dentist and the hygienist explaining how important it is for me to understand everything in advance so that I can build trust and feel comfortable moving forward. Despite that conversation, immediately after completing the treatment, we were informed that a second treatment would be required something that was never previously mentioned. The lack of communication and transparency is extremely frustrating. We will not be returning and cannot recommend this office based on our experience.

Edit to add: I received a call from the receptionist who said that Judy told her if I removed this…read morereview, they would refund me for their error. I explained that, given the dishonesty I had already experienced, I would only consider removing the review after I actually received the refund. The receptionist then told me they would not be refunding me and hung up on me. I will be contacting Arizona State Board of Dental Examiners and BBB. I called Palm Valley in Surprise to schedule appointments for my children. Before booking, I asked multiple times if they were in our insurance network. I even sent over our insurance cards, and the receptionist confirmed we were in-network. Based on that information, we scheduled an appointment. At booking, the receptionist explained there would be a $99 exam fee that could be applied to future services. That seemed reasonable, especially since I was assured we were in-network. We paid the fee at the appointment, only to later receive an outrageous bill--only then finding out that they are not in our network as originally claimed. I've been waiting a week for a call back from Judy in operations with no response, and the receptionist has been unhelpful throughout the process. This office misled us, and I would not recommend them due to their dishonesty and lack of accountability.

I absolutely love it here from the staff to the environment. I have been bringing the kiddos here…read morefor a while. Very prompt, from check-in to the visit. The kiddos come for their regular 6-month checks.

Great experience bringing my youngest here. He needed some work done that our family dentist would…read morenot do. They said that because of his age, he needed to go to a pediatric dentist. Originally, we went where our family dentist referred us. I was not comfortable with the way they operate. Looking for a second opinion, a friend suggested West Valley Pediatric Dentist. From the receptionist, to scheduling, to the hygienist, and the dentist himself, everyone was very personable. Everything was explained thoroughly. Options were given as how to proceed. The procedure was broken up into two sessions. My son left both sessions happy and said he liked going to the dentist. Even without the prize machines at the end, I think he would have said that. It has been a few months since the last appointment. No problems with the work that was done.

Let me start by saying that we have always had a pleasant experience with the staff, from the front…read moreoffice to the back office staff. We had been going to this office since our child's first ever dental visit. We were told our child had 4 cavities and needed multiple teeth out and that it had to be done right away. They would also need to put our child under full anesthesia for these procedures. That didn't sit well with us so we went for a second opinion. The second dentist agreed the teeth needed out, but couldn't find 4 cavities and that we had about a year to do all of this before it became a problem. We came back for all the work to be done, but without anesthesia. They agreed to a twilight sleepy medicine. Our child did well with the twilight but WVPD said they didn't have enough time to complete all the work and that we would need to return and that they would only do it under full anesthesia. This did not sit well with us on pushing full anesthesia, so we went for a third opinion. Again, they could not find the cavities that WVPD found. We even had the records sent over to our new dentist and still could not be found. Our child needed a third tooth pulled that we knew about. This new dentist did a local anesthetic and our child did awesome! After researching it seems WVPD is owned by an anesthesiologist and that is why they push the fully under for kids dental procedures.

Such a wonderful experience for mom and baby! Each staff member took such great care of my daughter…read moreand were very patient and reassuring of her fears. Mounted TVs looping bluey are a brilliant idea! She loved her therapy dog who helped put her even more at ease. Our Dental Hygenist Baylee was so kind and helpful, and Dr. Tran was amazing! Arlene at the front desk scheduled our appointment over the phone and checked us out when we were done and I was so impressed! The little one won't stop telling everyone she sees about her trip to the dentist and we are looking forward to our next visit. Thank you for all you do!!

I wish I had a dentist like this when I was a kid! They are set UP! Fun games in the waiting room,…read moreTVs at the ready during cleanings so they can watch their favorite show, and the BEST part? Emotional support dogs. If your kid is a dog lover they will love this place. CC and the gang are SO cute, so sweet, and so calm. We absolutely love them. Top notch care.

Such a great experience! The whole team was warm and welcoming from start to finish. The dental…read moreassistant was amazing with my son -- kind, patient, and really helped him feel relaxed. She made sure to share my concerns with the dentist, who was also gentle and kind. I left feeling grateful and confident in their care.

You guys were so sweet and lovely to my son! He had a great experience and before we left he asked…read moreto do the visit over again ( he's 2). This place is so awesome, the staff are all really nice people and treat the kids so well. We will always come back. Thank you!!

I first came to this dentist because my husband found them as we live near by. I am so happy he…read moredid, the staff there are always welcoming and very professional. Robert Matthew's and staff treat you like family. I get my cleaning every 6 months and has been the best from what I experienced .

I've gone to Dr. Matthews for about 4 years now. He never tries to sell me a procedure that is not…read morenecessary. The Dental Hygienists do a fantastic job cleaning my teeth also. The whole staff is great. I would highly recommend Dr. Matthews.

We had a wonderful first visit to this office. Very attentive staff and my son loved that he was…read moreable to play with some toys while we waited. So excited we were referred to come here. The dentist and the assistant were nice and made my son's first visit as comfortable as possible. He even got a certificate of his first time coming to the dentist.

The front desk is great, they even have toys and digital toys to play with while waiting…read more Our nurse had a horrible bedside manor and was extremely rough, I had to stop her mid cleaning because she was forcefully pushing on my daughters jaw. Doctor Olga was much better and seemed very intelligent. I plan to follow up on this after our next appointment.

I have been taking my son to this dentist since he had teeth. He is now 3 years old. Thus far, no…read morecavities or concerns. The dentists have been pleasant and we have learned that I need an early appointment since toddlers are fussier at the end of their day. The waiting room does not have much for kids to play with or stay entertained but they were close to my home so we continued to attend. I had an appointment scheduled for 6 months at 7am today. When they called to confirm my appointment, they no longer had a provider available at 7 am and wanted to move the appointment to 8am. I said "okay" because my first meeting of the day was at 9am and they are mere minutes from my home. I arrived at 7:35 knowing I would likely be waiting until 8am. As I sat there the waiting room continued to fill up. Some children were there for things like ortho work or fillings but there were a few families that as I listened were there for checkups, like my son. These families were called in one after another, including the checkups that had walked in at 8am or right after. At 8:20 am I decided to leave as I could no longer wait. It is unacceptable to move our appointment later and then not get my son back in a timely manner but continue to take others back. I was told at 7:45 that I would be back "around 8, as soon as the room got set up." You might not value my time but I do. Extremely disappointed in the experience with your front office.

Wow I am very pleased with not only the service, but the positivity and kindness that radiated from…read morethe staff was infectious! My daughter typically is nervous in doctors offices but the male nurse was very kind and inviting! 10/10 recommend bringing your child here they are quick and the care is amazing! Look forward to her next appointment here!

From the moment I walked into Kidz-R-Kool, I felt truly welcome and at ease. The fun, vibrant…read moredecor, playful themes, and lobby games immediately made it clear that this was a place designed with kids (and their adults!) in mind. Dulce greeted me with such warmth and kindness--it immediately set a positive tone for my visit as a new patient. Dr. Anna and her assistant Nicole were absolutely amazing! They were not only incredibly knowledgeable and efficient, but also made the entire experience fun and comfortable. They took the time to explain everything, answer my questions, and made sure I felt relaxed throughout my cleaning appointment. A special bonus was meeting Ginger, the sweet emotional support dog. She made the visit even more calming and memorable. If you're looking for a professional, welcoming, and genuinely caring dental team with a fun atmosphere, I highly recommend Dr. Anna and the entire KRK staff. Thank you all for such a wonderful experience!!

Getting into the office was easy. They stuck to my appointment time and were very friendly. The…read moreplace is just fun for any kid, so much so that I was worried about getting him to go back to the back office. My son threw a bit of fit when it came to leaving the game room. I will say the dental assistant that walked us back was fantastic at helping me distract him. They were great with a little kid. The dentist is super nice and they have the cutest dog that makes her way around the office to all the kids and families. The dentist was very thorough as well. I went to school for dental assisting and listening to the dentist she was way more thorough than our previous dentist.

Our babies first trips to the dentist was a success thanks to Happy Campers Pediatric Dentistry!…read moreOlivia at the front desk was great at greeting us, handling insurance, and making the appointments all while making our 2&3 year olds feel like special patients. The dental assistant brought us back and showed the kids the nifty tools they use to clean their teeth and got them excited and comfortable in their seats. The cleaning was quick, painless, and the kids did great. I have a horrible fear of the dentist, so I am glad this isn't going to be haunting my next generation. The dentist inspected their baby teeth and all got a good report with directions to brush, ditch the binky, and come back in 6 months. When we left the kids were given tokens for the prize machines which was so fun and clever. They also got t shirts and a new toothbrush and exciting floss!! The office itself is fairly large with a fantastic waiting area for the kids with a fish tank, camping decor, coloring books and crayons, a movie playing, and books to stay entertained. The back of the office invites campers back with more fun decor, colorful chairs, and a comfortable atmosphere that makes the dentist fun! We were nothing but impressed and pleased with Happy Campers, and our kids are pumped to brush and floss now!

The staff is a nightmare. They are extremely disrespectful…read more I called to ask if I can get my son looked at after a few days after a procedure cause he had a high fever and his tooth was hurting so I wanted to eliminate that it was from that. When i spoke with the young lady, she got snippy saying it wasn't that and I said yeah it probably isn't but want to weed it out. She was being very rude not wanting to help and kept cutting me off. There was nothing professional about this conversation. I asked her name and she put me on hold. Someone else got on the phone and seemed to be "just cordial" with me. I asked to speak to the manager but she never called me. I got off the phone shaking. When I called back months later to tell them we are done going there because of this incident, she asked if I wanted to speak to the manager and I said yes. Again, I never got a call.