Wish 0 stars were allowed. I brought my son here for a teeth cleaning before the school year started as we were in search of a new dentist. So happy to have one right in the neighborhood, we booked out more appointments for the rest of my family. I handed the receptionist, the dentist's wife, my insurance card (which was blue cross blue shield PPO) that had dental info on the back for Local 399. She said Oh! Isn't 399 Delta? Not BCBS. I said I'm not sure, the info is on the back. She said let me look it up. I said okay, I will too. We both found that 399's dental is indeed Delta. I changed the group # and off and my son went into the dentist's chair. Never ONCE did this woman tell me that our insurance WAS NOT ACCEPTED. She did not tell us this before my son walked back into the chair! She said OH! We have a lot of 399 neighborhood people come in!!! And eagerly booked my husband and my appointments for the following week. Off we went. Happy to have a new dentist in the neighborhood! I told my mom how lovely this place was. She said they did a root canal on me YEARS back and didn't tell me my insurance didn't cover it. I thought nothing of this until the following week. I called and said my husband was running late for his teeth cleaning & my son's cavity filling. They would be about 5 min behind. She said that's fine. Just have them bring $500. I said what for? My son just had a teeth cleaning and some X-rays for cavities. She said because your insurance doesn't cover it. When I asked why she didn't tell me that she said "well I thought that you knew". And I said no I did not otherwise we would not have proceeded forward. I said most places accept delta it is good insurance. She said they would not pay what they charge there at their dentist office. The work they do is better than anywhere else. So are they insinuating everyone else who accepts delta does bad work? It seemed insane to me that my mom said this happened YEARS back to her. Then here I am. In the same position. She said I will go ahead & cancel your other apts but bring the check in your insurance will send you and pay the difference. I said can you tell me what that will be? And she said "it's different for everyone" "it depends". I found this hard to believe since this was a typical annual teeth cleaning and routine X-rays. I was not getting anywhere with this woman though so I said ok. I told her that this is not acceptable. She said "I usually tell everyone". I said "everyone but me?" And she abruptly put me on hold never to return back on the phone. I was SHOCKED to get this in the mail. My insurance was not even accepted by this office. She told me to bring in the check from DELTA and pay the difference in their office. Then we receive this in the mail! NO name -- just our address. NO write up or the services charged, or adjustments made with insurance. No letter head. No name. NOTHING. DO NOT GIVE THESE SCAMMERS THE TIME OF DAY!!! On their website it says "most insurances accepted". Then they do not even tell you what is covered! We will be filing a separate claim and possibly looking into this further if this cannot be rectified. Taking advantage of people is not acceptable in this neighborhood. TO REPLY TO THE DENTIST HIMSELF BENEATH ME--- I had to answer a phone call regarding an MRI for my 6 month daughter. It was more important than my 7 year old son's dental health! You should know what you are talking about before running your mouth. Your business is already unprofessional and is quite the talk of the neighborhood. Unfortunately I had to find out the hard way. I asked for an invoice and was refused one. Told it would come in the mail. When Suzanne asked my husband to bring $500 payment. I asked what it would cost in entirety- and she said "can't tell you. It depends. It's different for everyone". Your bill should have insurance adjustments and summaries and this was quite quick for the bill to come in less than 2 weeks, adjustments take time. I find it hard to believe your dentistry does not have fixed rates they can offer their customers since "no one compares!!!". No one is looking for free care, Joe. Just HONESTY. I did sign the document that stated I am responsible for WHAT IS NOT COVERED BY INSURANCE which is typical. Do you think I would sign something saying that you do not participate in insurance? Your website says that you do accept most?? A little misleading! And your wife did not offer me my insurance benefits? She looked up on Local 399 website-- to confirm it was Delta. Not ONCE were we told!!!! You crossed a line with your comment about my phone call. It was confirming a baby's brain MRI. Shame on you and your business. Word will get out about this. I suggest you provide rates for the prices and a break down with adjustments. Or better yet, post them here! Your website and reply contradict each other. Your cocky unprofessional remarks compare to your standard of care. read more

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I have a fear of dentists which resulted in a lifetime of toothaches and the need for procedures that I cannot afford. This past week I was experiencing tooth pain with an intensity like never before. So extreme, in fact, that I went to the ER in the middle of the night seeking help. Nothing was working. I googled and came across Dr. McCartin. His office is close to my house and the website states that he offers sedation for fearful people like me so I requested an appointment. I am completely astounded by the lengths him and his staff went to accommodate me - a new patient; a complete stranger. This man genuinely wants to help people and his staff is absolutely wonderful. Within a minute of sitting in the chair, my mouth felt relief. He was gentle, empathetic, and so kind. Words truly cannot express how grateful I am that I found Dr. McCartin. I highly recommend him to everyone, especially if you're nervous about seeing a dentist. He is the best of the best! read more

As a new patient, from the minute I called to make an appointment, the staff greeted myself with kindness, and professionalism and that has continued since then. Dr. McCartin is knowledgeable on the best care given to each patient. As a fear of going to the dentist that fear diminished from the time I met him. His smile and thoughtfulness is contagious. Nothing compares to this family environment and would highly recommend this wonderful dental family. Thank you Dr. McCartin and staff! Keep up the great job! read more

Dr. McCartin is really as good as it gets. I recently had an abscessed tooth and saw 3 different dentists, they all wanted to pull the tooth out and do an implant, which would have cost about $6000.00. Even though it was a difficult procedure, Dr. McCartin was able to do a root canal and salvage the tooth, saving me thousands of dollars and the complications a dental implant entails. Plus, I am quite afraid of the dentist, but I felt no pain at all. Dr. McCartin is without a doubt an elite dentist, and as an added bonus, his staff is the most professional and friendly I have ever see. As an added bonus, although I didn't have to wait long to see Dr. McCartin, his fish tank in the reception area was stunning. read more