Turned a "love it" to a "hate it" in one visit!! Will NEVER return after this treatment. Oh, and don't try to book a cleaning appointment. The ONE hygienist they have is booked through December.
I use to LOVE Dr. Zubinas's office. The dental hygienist is sweet and gentle and the Doctor himself is nice until you have to make a complaint. I've been calling since the beginning of July to make an appointment for myself and my husband and I have had to leave message on their voicemail most of the time. One time I did talk to the receptionist and she took down my name and number before telling me she'd have to call me back because she was too busy to book my appointment right this second. I'm still waiting for a returned call from any of my messages.
I had an appointment scheduled for 9:45 this morning, they called yesterday, didn't leave a message on my voicemail, so I called them back about 30 minutes later. The secretary didn't answer but the lady that did told me that she was just confirming appointments so we hung up. I go in today, the secretary is on the phone and motions for me to be seated. Another woman walked in about 10 minutes later and got the same. We sat and talked for over 30 minutes before she was called in. I went up to the desk, waited for the secretary to end her call and asked when we would be seen since we had a 9:45 appointment. Her response was "Obviously we are behind". She then told me that she called me yesterday to try and ease a scheduling conflict and wanted to change my appointments from 9:45 to 1:45 but since I never called back, I never got the message.
When I attempted to ask the dental hygienist if it was always like this now and started to explain about my husband's appointment when she asked "Why do you ask", the receptionist came in quite rapidly to let me know that she "had never spoken to me about my husband's appointment" and she had "no clue who I was calling because she's the one that makes the appointments and returns every single call on the voicemails". She continued to argue with me until the Dental Hygienist asked her to leave. On her way out, she said "then you'll just have to talk to the dentist about that".
When the dentist came in, I started to tell him about my experience from the beginning of today and she came in immediately waving a paper around "she didn't leave at 10:30, she left at 10:20". So I thanked her for talking over me and continued to tell the doctor about the rest of it. When I told him about her "Obviously we are behind" comment, she stepped in again and started to yell at me. The doctor gave her a look and she left.
I finished telling the doctor about my husband's appointment, the appointments today and my experience with her on the phone. He responded with "make sure you make the appointment before you leave". I told him quite honestly, "I don't think I'll be back, not after her attitude and the way she was permitted to speak to me". He finished examining my daughter and asked if I "would still want the other one examined". He didn't have anything to say after I asked "I paid for it, didn't I?"
And on top of it all, I had to fill out all the forms for my son again because they lost his file from last year.
I will not be back, I will be filling a complaint with the BBB and I will be filling a complaint with my insurance provider all with the exact same story. The way this receptionist and doctor treated me and my family today is unacceptable. read more