There is an old cliche, "You only get 1 first impression." Well, the staff at this establishment left a very poor one with me. I noticed that there was a barber cutting hair in the dental chair across from where I was being examined! I needed a root canal on # 19. The dentist that worked on me (Chris Banks) broke a file off inside of my tooth! I had to schedule to be seen by an endodontist who said, "You could fill it and 10 years down the line you could get an abscess. Or, you could extract the tooth and just be done with it." I chose to extract the tooth, rather than risk losing it later on. I've had two other root canals and I have never had the problems that I had with the "competent professionals" at this office. read more

Unprofessional great dental work but the staff is too ghetto. I was given false information and told my insurance didn't cover the work I needed to get done therefore I called my insurance for clarification and was told that it does it was just the lady was trying to be super woman because they had a full house and basically wanted me out. I will not recommend going here sorry read more

If I could rate this doctor NO STARS, i would. This was the worst doctor experience of my life, I left literally in tears! He disrespected me so bad! I have been to him before and the service wasn't so great, but the doctor I usually go to was closed on Fridays. Therefore I went to him out of desperation because I had an abscess and my jaw was swollen, and I needed medication immediately to make the swelling go down. Upon entering, it was obvious that I had an abscess, so I thought I would just get a prescription for meds, and an appointment to extract and be on my way. But once he saw that I had insurance that would cover 100% of the visit and exam he ordered a full examination in an effort to collect money, even though it was the end of the day and all the nurses were ready to go. I wound up not being able to open my mouth fully for the x-ray due to the swelling in my jaw, so the assistant who was administering the x-ray decided it was best to do the the full exam when I returned the following week, which is when I was to receive the tooth extraction. She came back and said the doctor informed her that I would be billed for a limited examination, and if insurance didn't pay for it, I would have to pay out of pocket!! I told her that was insane because I would still need the full examination and x-ray when I returned the next week because it still needed to be done before he could really do an extraction and everything else that needed to be done. SO essentially, I would be paying for it twice! She agreed and went to get the doctor so I could speak with him. Once he came, i questioned him nicely about the billing process, and informed him that the nurse didn't do anything because I couldn't open my mouth fully because of the swelling, so essentially nothing was done. He then asked me, "so nothing was done?" he then took my prescription from my hand and ripped it in half!! I replied :"no, she never did anything, or performed an x-ray due to my swelling." he then ripped the prescription again! I was horrified! he then said, " I looked in your mouth, thats an exam." I said, " but it wasn't a full exam, you're going to charge me for the full exam when i return on Tuesday for the extraction, so why should be there be a charge for today when I've been sitting here for an hour while we waited for the insurance papers to be faxed over whilst you tended to other patients." He then went on a long disrespectful tirade, belittling me and talking down to me while justifying why the 40 seconds he spent looking into my mouth, just to tell me that I had an abscess (which was obvious and what I told him coming through the door) was worth a examination fee. Even though he was going to do the exact same thing and get paid 48 hours later! he then ripped the prescription again. I then proceeded to ask why was I being talked to and treated this way when all I was asking for was clarification about billing. He then asked, "well do you have clarification now?!" i was horrified and livid that I was being treated and talked to this way, simply because I asked a question. I said "OK, yes I do, Im sorry if I've done something wrong but all i wanted was clarification." He walked off. The nurse was so shocked, she stated, "oh my God, if I were you, I would never come back here again!" I said, "I don't plan to." Needless to say, I didn't book a followup appointment, and I plan to file a complaint with the insurance company as well as the Illinois and Chicago Dental Associations. I am hurt, livid and angry at the treatment I received from someone that I AM PAYING!! I recommend no one ever visit this practice!. The doctor is rude and disrespectful. The needs of the patient should superceed the need to make a dollar. I feel as if I was dragged off of a United Airlines plane!! read more

One star is too much to give them how about no stars. I had a 10:00 am appointment I got there around 9:50am. It took me 2 hours to see the doctor and all he did was check my teeth, no cleaning scraping no nothing. What a waste, and that's not even the bad part, they charge a arm and a leg for 1 tooth. I'm NEVER going back there again. I'm currently looking for another dentist read more

I went there to have a cavity filled 3 years ago thinking this would be a simple job. After the first procedure there was still some sensitivity, so I went again for the same problem. This incompetent imbecile replaced half of my tooth with filler. My tooth turned gray and died. You put so much time into caring for your teeth and then an idiot can ruin it in one day.Tip.... If your dentist ask his assistant how his work looks during a procedure, grab your belongings and get the hell out of there. Thanks Dr Orrington read more

This was a horrible experience. The technicians were great but Dr. Orrington's bedside manner made me very uncomfortable and I question their billing practices. I made an appointment for teeth cleaning and whitening but instead I received xrays with antiquated equipment. After a truly long wait after being seen I was given a laundry list of what I needed but was not given an itemized pricing for the individual procedures. No explanations for the procedures advised. Is this normal practice? I have nice teeth (they were even complimenting me on how nice they were) but when they got finished with me, you would have thought I walked in there snag-a-tooth and rotten. e.g. They wanted to pull my wisdom teeth but to this day I am not sure why (no explanation given). The teeth were not bothering me. The doctor snapped at the staff because he felt they were giving me too much information before I had paid some down payment price for this list of work. I did not understand. He didn't know if I was prepared to pay or not. He just assumed that I couldn't afford it, I guess? I really just needed to know what were the costs of the procedures (why was I having the procedures)to understand why, with my insurance, I would need a deposit to make an appointment for the work. I felt like I was treated like a poor undeserving vagabond. I was insulted. I wanted my teeth cleaned but it did not happen. I needed a fill-in they claimed. I didn't get it. I am not coming back in that place. I am almost 40 years old but I am scared of the Doctor!! Plus I think all they do is consultation, treat you bad and hope you don't come back. I guess? read more

Worst dentist experience ever. First off I had an 8:00 appointment. I arrived at 7:50 didn't even get to see a dentist chair until 9:10. Apparently when you don't have Medicaid or are on government assistance u aren't a priority at this office. The staff was overall nice but Dr Orrington not so much. After waiting what seemed like forever the assistant calls my name. Then when I finally do get in the chair I don't get any attention till 1000. I get x rayed they tell me the problems that I have. I inform them I am only here to get a tooth removed. After talking some more I am convinced to get more work done. They bring me my estimated bill and what do u know they maxed out my 2000$ limit insurance while commenting on how good my insurance is. I inform them that I changed my mind and would just rather get a tooth removed (the initial reason why I came). Dr Orrington then comes in the room and asked what's the highest level of education that I had and proceeded to insult my intelligence. I'm like whatever I have been here since 8 and it is now 1130 I'm just ready to get my tooth pulled and leave and never come back. And that's exactly what I did. They say support your own but this dentist shack will never see another coin from me. 10/30/15 As you can see from the Drs reply it takes 3 hours to verify insurance. And he even had the nerve to contact me via phone to lecture me about my Yelp review. Note how he brings up something that is irrelevant while never really addressing the main issues. Also offering me the services of another dentist after you already numbed me up and began to remove my tooth how thoughtful. read more

I have gone to doc orrington for a number of years and the main reason I continued to see him was due to virtually painless tooth removal. That was true until yesterday. I have never experienced any pain that intense including giving birth to 5 children. Even though I was obviously in pain including kicking my legs,tensing up and almost literally jumping out of the chair, he continued to pull and tug until he ripped the tooth from my gums. He was constantly telling me not to tense up and relax but that is very difficult with the level of pain I was feeling. Needless to say I will not be going back. read more

omg im so pissed this is the worst place ever they only cater to poor black people they always calling with reminder appointments but the moment i get there they dont have nothing done they called and asked me about my insurance plan i give them all my info and they had nothing done when i arrived all they kept saying was you can use your government insurance they got me fucked up i pay alot a month for my great insurance but all they care about was government insurance smh the worst place ever i should have known due to the area you just can not support business in this area its fucking pointless the staff look all crazy and dusty smh never would go back this place needs to close down read more

I called to schedule an emergency dentist appointment, Dr. Orrington was able to get me in within two days. Arriving at his office, I was called in within twenty minutes of arriving.customer service was great. The assistants were nice and helpful. After my z ray, the dr. Told me I needed three teeth pulled , one being a wisdom tooth and they pulled them on sight. What I didn't like, is when I asked if I should reschedule to get my teeth pulled because I was on public transportation, they said it was not necessary. I wouldn't recommend taking public transportion after getting three teeth pulled. I found that to be quite unprofessional. Also, they pulled my teeth at a station, rather than a room which was uncomfortable. Lastly, I didn't like that the dr. Got an attitude bc I was tense. I came in for a consultation and walked out with three teeth pulled, a little density towards clients could be helpful. However, you could tell the atmosphere is kind of aggressive as everyone that worked there had tattoos on the neck and arms. Crazy enough, I would recommend the dentist to others bc they got the job done and I have had little pain since. read more

*WARNING* DO NOT GO TO THIS PLACE, this is the most simple way I can put it. This dentist snapped OFF not one but 2 of my teeth. When I told him I could FEEL him pulling and felt the pain, he IGNORED me and kept pulling until he SNAPPED the tooth off. The second one was numb enough, but he didn't pull it, he SNAPPED it off. So people PLEASE research and look around for a dentist, if you MUST go here PLEASE MAKE THIS PLACE A LAST RESORT. I am WARNING you, that's all I can do. Same thing just happened to my mom, when it was me I let it slide, bad move and stupid on my part, but now I am writing to the local board of dentistry because NOW we are talking about my mother and this is not gonna slide. read more

I went to Dr. Orrington's office and got a tooth pulled out. The Dr that pulled the tooth was very mean and rough. I informed him that he was pressing down on another tooth and that it was causing a lot of pain. He ignored me and told me to be still. 2 Weeks later I called in at informed Dr. Orrington that I was feeling pain and that I didn't think the tooth was taken out all the way. Dr. Orrington told me that that was not true and that I was imagining things. I found another dentist and they looked into my mouth say that there was a part of the tooth left n my mouth and I had to go through and get the tooth taken out. Overall Dr. Orrington is not professional and can get very rude when it come to his staff. If someone on the staff mistreats a customer he is not on the customer's side. He cares more about the staff then his customer's, bad for business and I do not recommend anyone to go there. read more

I gave only 1 star because this wouldn't publish with NO STARS!!! I just ran across this site today and I wanted to mention what happened to me at Dr. Orrington's office a while ago. I was scheduled for dental surgery on a Friday. Dr. Orrington HAD HIS SON DO THE SURGERY ON ME. He told me he was a dentist. His son didn't know what he was doing. It was a painful, bloody struggle I will never forget. The son even asked me not to breathe on the dental mirror! I was in so much pain and Dr. Orrington couldn't be reached over the weekend. Pain pills didn't help. I ended up in the E.R. twice that weekend for a temporary pain block. I missed most of my daughter's birthday party. LATER I found out from one of his technicians that HIS SON WAS ONLY IN HIS 2nd YEAR IN DENTAL SCHOOL!!!! My insurance co. refunded some of my money. His wife (who cut the check) first blessed me out about them "not doing the work for free". He also used Nickel in my fillings & his technician figured out why I had so much pain & swelling there also. The tech. asked if I had to wear Nickel-free earrings, and I said yes. Doc never asked me that. He couldn't figure out why I was having trouble. On top of it all, in my opinion, Dr. Orrington was too flirty for a professional. read more