I walked in knowing what I was going to ask for but by the time I got to an associate I had a few items in my hand. He asked if he could help and I said yes I'm looking for a plaid tweed suit and showed him a picture for reference. He looked at me and said, probably at a costume store. And I have to admit, now it's a little funny someone could be so bold, but at the time, I was so taken back, I just layed my items on the counter and walked over to your competition. And I tried to give ZERO stars but it will not allow read more

Do not come here for your formal wear needs. The staff, except for Sterling, was rude. I'm not sure if they are trained to try to not get business? All three of the men who got tuxes for my wedding had one of the items that simply could not be worn due to inappropriate sizing. The groom's pants had a hole in them. There were issues with making a "group" for our order. Such as, not being offered to make a group at the first visit, and then all subsequent visits being talked down to because we didn't make a group. Which we would have loved to do, had we known. I reccomend if a problem like that arises in the future, don't make your customer, who had no idea that a "group" needed to be made, feel bad or let them in on how much of a hassle it is that you have to do a few extra clicks on the computer. When you run into an issue, and all the customer wants to do is make a purchase in your place of business, move along and stop being so whiny. The bad service would have been tolerable, if the orders had been appropriately fitted and not come in later than we were told. When the orders came in late, it made it difficult to try to reorder the pieces that were wrong. Which by the way, staff was also rude to us about. I've heard good things about other formal wear places. The father of the bride had a great experience at a local formal wear shop, he said "the man that helped me was so nice". When your nice, people will love to spend money at your business. The bride and groom however, feel robbed after the experience here. read more

If I could give 0 stars I absolutely would. We walk in to a completely empty store to an A-hole of an associate. We told him we were getting married and would like to try on tuxes for groomsmen and my fiancé. He then just stared at us and said "well we don't carry inventory in store." So I said "well how do we pick?" (Since he refused to tell us how the process worked) ... and he said "well you look at pictures?" ... he light as well said "DUH you big idiot." Absolutely beyond rude. please don't waste your time and go to this horrible store. read more

Awful customer service. I live in Wake Forest NC, which is 7 miles from the Jos. A Bank store on Triangle Town Center Mall (TTC), Raleigh NC. For the past couple of years, when intending to shop at Jos. A Bank, I have chosen to drive directly past the TTC store, and take my business to the store at Cameron Village Shopping Center which is 14 miles from my home. The reason is because of the superior service I receive at Cameron Village, as opposed to the abysmal customer service that I receive at the TTC store. On every occasion, I have found them to be disinterested, unfriendly, and lazy. Yesterday, Fri, Sept 16 around 4 PM, I returned to that TTC store to swap out some men's briefs, yes, briefs, that I had purchased on sale last week. At that time of purchase, since the store didn't have enough of my size, and with the encouragement of the salesperson, I chose to buy the wrong size on sale, hold it until your stock was replenished, and then return them for the correct size. Consistent with my dislike for the service at Triangle Town Center store, I originally attempted to make the purchase at the Cameron Village store, where I also purchased a $400 blazer. That store was also stocked out of the briefs, and so I had no option but to turn to the TTC store. When I arrived to make the swap today, as is usual for the TTC store, when you enter the store: * the store was empty of customers, and, * there were no sales staff or employees of any kind visible. It looked like the store had been abandon with the front door left wide open. I walked to the checkout counter, stood, and still no sign of anyone in sight. Finally, as I approached the back of the store, newspapers shuffled, and two heads popped up, and one looked at me as if to say, "what could you possibly want from me in this store?" I explained that I was there to swap the briefs that I had bought at an earlier date due to the store's out-of-stock condition. I was greeted by a salesman named "Chris" with nothing more than a negative head nod as if to say, "you're out of luck, pal". He then said that the briefs were discontinued, and they would not be receiving any more stock. I asked how he intended to make it right, since it was his problem to resolve, not mine. His response was one that clearly indicated to me that it was not his concern. After my pushing the issue, he suggested I might find them at another store. I suggested he try to obtain them elsewhere, since it was his store that encouraged me to buy the wrong size in the first place. After some coaxing, he checked the computer inventory at the Creedmoor store in Raleigh, and said they were "showing 7 packs available" at Creedmoor. I asked him to try and have them transferred in, and then I could return another day and pick them up. He said they couldn't do that. I asked why. He said he couldn't. I asked him who "he" was. He responded "Corporate", that "Corporate" doesn't allow such a transfer (across town!). Then I asked him at a minimum, to call the store, and see if the 7 packs showing in inventory were indeed available, before I made a trip to that store, which is an additional 16 miles away. Twice, he declined my request to call the other store, and refused to make even the slightest gesture to reach for the phone. None. Now, let's stop here. I realize I wasn't making a $1,000 purchase. It was a $4 pack of underwear. I would have expected that kind of response from Walmart. I would have perhaps expected that kind of response from a JC Penney's. I do not expect that from a store from which I have purchased $1,000 suits, and from which I purchased a $400 blazer less than 2 weeks ago -EVEN OVER A $4 PACK OF BRIEFS. I left the store, went to my car, called the Creedmoor Store myself, and was given the kind of service I've come to expect from every other Jos. A. Bank store. So, just to summarize: * Why should I have to continue to drive PAST the store closest to my home for the reasons indicated, just to avoid the "Chris's" that you tend to employ there? * Would I have been given the same kind of lazy response if I had been buying a $1,000 suit as I received for the $4 underwear? * Would Chris have found the strength to get off his rear end, and make the phone call if he were selling a $1,000 suit instead of a $4 pack of briefs? * Is your sales staff on 100% commission? If so, I completely understand Chris's lazy, indifferent behavior. * Is it customary for a Jos. A. Bank customer to enter the store that looks abandon, and then have to rouse the sales staff who are sitting motionless in the back of the store - until they hear a customer clearing his/her throat to get their attention? I'm providing this negative feedback regarding "Chris" and the Jos. A. Bank store at TTC to prevent others from experiencing the same kind of apathy and laziness that I did. read more

This store has the worst customer service of any store I've ever been in. As a national chain, they have zero organizational or tracking system, which is appalling. In order to get information about your order, you have to call the store you ordered from, and hope that the person that took your order is present, so that he/she can find their own folder (wherever they keep it) and locate your hard copy of the order. There are no digital copies, and they don't seem to have a way for anyone else to look up your order. We started the process of ordering suits from them in November, for a March wedding, and are thankful that we started so early. They have screwed up shipments, lost orders, ordered incorrect sizes, and have even shipped suits back to other stores before we could pick them up at the correct store. They do not follow up with phone calls as promised. They charge your credit card incorrectly. DO NOT BE FOOLED BY THEIR SALES. You should pay the extra money to get a suit from a reputable retailer. If you do decide to order from Jos. A Banks, be prepared to spend the money you save on anger management classes, as the customer service is absolutely infuriating. I am never again buying anything from Jos. A Bank, and my family is going to follow suit. read more