Concur with all other raters here. Avoid, avoid, avoid this store.
I needed a suit, have to go separates due to V-shaped build.
They had no idea if they had pants to match any of the separate coats.
So I went online and ordered the separates, same line and same pattern/color.
The suit showed up in only a few days (good), matched (good), but the pants were too tight (bad).
I called and corporate customer service said I could return the pants to a local store and they would immediately send new pants, or we could mail back, wait for them to receive, and they'd mail new ones. Obviously returning in store is the way to go to expedite...
I couldn't have been more wrong. The employee who "greeted" me was openly hostile the second I said I needed to return something. Without looking at the pants, he told me I had to return them via the mail. I told him I had spoken with corporate and they stated that was not the case. Then came a long string of "I can't" & "I don't know how" statements that were too forceful and arrogant to even recall beyond the smirk on his face.
2 days later, my wife has called corporate customer service, they tell her the same thing, return them to the store. I'm beyond dealing with this vendor at this point, I have resigned to returning the whole suit via mail for a total refund. I also went down the street to Men's Warehouse and left an hour later with a receipt, professional tailor taking measurements and a slip stating the suit would be ready and completely tailored in a few days. 180 degree different experience.
Back to Jos A Bank, my wife decides to give it a go and receives the same backhanded, excuse laden, rude and arrogant responses from the same employee I dealt with. They did take the suit back and give me a refund, by the way. To the chagrin of this fool. My wife asked to see the manager due to this individual's blatantly hostile and arrogant demeanor. Her jaw dropped when he said he was the manager. I assume this to be a lie, no one in their right minds would place this guy in charge of anything beyond a shoe shine box...
Terrible experience, hands down and across the board. Absolutely will not return to a Jos A Bank, and will gladly tell anyone who will listen to avoid this vendor as well. read more