No Customer Service
Jones Glass did an ok job on the windows they replaced in my home, but they were incredibly difficult to work with and customer service was nonexistent. An employee came to measure the windows with broken seals that needed replacing but evidently did not make any kind of notes about which glass was defective. He spoke to my husband and looked at the inside and outside of the house. Months later when the employees came to fix the windows, they asked me which windows they were supposed to replace. I said that I didn't know which windows were supposed to be replaced, so the technician guessed which windows were to be replace. He guessed wrong. When my husband called to discuss what happened, one of the owners stated firmly (and somewhat aggressively) that I had told the technician which windows to replace (which was completely untrue). I had to go to the shop to talk to the owner about correcting it and making the situation (that was their fault) right. The owner was condescending to me and kept insisting that I was "confused." I can assure you, I am not confused and am not confused about who will be getting my glass business in the future. After about 5 weeks, I had to call back to remind them to fix our windows. When they finally came back out, the tech said, "Which window is it?" Unbelievable! This company has some serious problems with using a pencil and piece of paper.
Bottom line- Do NOT use this company unless you'd like to wait about a year for work to be done, be accused of lying, and be talked down to as though you're a child. read more
