Colt S. said it right. Horrific experience. Cursed out on the phone for no reason, my elderly…read morefather got yelled at. I never figured out why. Off the rails 100%. I was shocked and then I was angry.

"Not good" doesn't quite cover it. Too upset to go into details at this juncture. Will gather my…read morethoughts when I calm down and give a more comprehensive review at a later date. But honestly what's the point. The majority of this hamlets hapless troglodytic inhabitants haven't the intellect to appreciate a well written review so why bother. So in summation.....avoid this place at all costs!

My windshield has a chip in the glass that I thought they would take one look at and tell me there…read morewas nothing they could do. But 20 minutes later the chip was filled in the crack not existent and you have to know where to look to see where the repair was done.

I've had windshield repairs completed through Safelite previously (at a different location…read moreout-of-state) and have NEVER had issues until today. I would give ZERO stars if possible. Upon filing my claim nearly a week ago, I was not given the option to bring my car into the physical location for a repair. As a result, I was forced to have the technician come to me. After approximately 20 minutes of working on my windshield, the technician tells me that the he was unable to fix the chip and that I would need to have my windshield replaced. After inspecting his work, not only is the chip still there, but an additional large chip in my windshield was created and there are now cracks extending from the original chip (that I filed a claim through my insurance on) to the new chip in the glass and further on down. I understand that sometimes these issues arise during repair, but after speaking with local repair shops to now schedule a windshield replacement, it appears this was technician error - the outside temperature is hot today and no real effort was made to ventilate my car to cool the glass prior to work starting. Also to make matters worse - the technician offered to make me a future appointment for a windshield replacement and I politely declined opting to "shop around" since this experience had fallen short of my expectations. Only to realize that they went ahead and scheduled me one anyways because I received a text message stating that I had a windshield replacement appointment scheduled for the end of this week. Additionally, it appears that Safelite started a new claim pending through my insurance company for a $500 fee for the replacement. I absolutely would NOT recommend getting your windshield repaired through Safelite and highly suggest going elsewhere if at all possible.

They made sad times a little better. Only a few days after buying a new car (only the second time…read morewe have ever done so) a truck threw a rock at the perfect spot in our windshield to break it. . . .not "chip" it, but an instant crack that rapidly traveled across our line of sight. We called our insurance company who transferred us to a 3rd party who works their glass claims. (This was the worst part of the experience as they scheduled us at a Safelite location in the wrong State. . .but that's a review for another day) Safelite contacted us just a couple days later, amazing as it was a Holiday weekend and this new car has a very strange windshield they thought would be backordered. Somehow they sourced this original factory part very quickly. I accidentally drove past their shop in Jonesboro located on a dead end and immediately received a phone call from them to provide directions/steer me right into the work bay. The shop and waiting area was very clean, employees were friendly, welcoming (wore face masks; much appreciated as this was during rising COVID cases) and most of all, meticulous. The new glass install was perfect in every way. Protective covers were always on painted surfaces and no evidence any work took place on the car. The complex safety system also had to be recalibrated, they had the tools to perform this work correctly (saved a trip to the dealership) and send a recalibration certificate. I HOPE I don't need to use them again! However I have a feeling we will meet again.

Rinky dink looking place and operation IMO, surprised Safelite allows it. It seems Safelite is 100%…read morecall automated and you won't talk to a human when trying to schedule. My windshield was replaced okay but it wasn't cleaned at all and had 2 big suction cup circles and the inside was grungy too. The repair guy looked totally unprofessional. Safelite tv ads had me expecting more professional - everything. I won't go back.

Most honest and thoughtful body shop I ever worked with. Excellent work and fair prices. You…read morecannot go wrong with this business.

Will do a great job on your car.50 years total experience. Free estimates. Fast & Curtieous.read more

This team is wonderful! They were very nice when they had to wait on my husband to bring my car…read moreback to my office. They had my windshield fixed in a jiffy, no problem. Thank you Jones Glass

Best auto glass service ever and they come to you to install! Unbeatable customer serviceread more

Excellent customer service. Mike runs a one man show and I don't know how he manages it but he runs…read morethe business smoothly and professionally. Had two of my vehicles tinted, it's been over a week now and my windows look fantastic. Not one imperfection! I also have to mention how efficient Mike is with his time. He said 30 minutes for 2 windows, and that's exactly how long I waited. I wouldn't trust any other place to work on my cars.