I had a 30 year old Train AC that was still gallantly chugging along but was starting to show signs…read moreit was past time to replace it. I had three different companies in Springfield come out and provide quotes. The Jon Wayne Heating and Air quote for a new Train unit was right in line with one other companies quote for the same equipment. I am a real researcher before a big purchase kind of guy, so I pretty much knew what I needed and the brands that were going to meet those needs before I even had one guy out. All that was left was convincing me who to use. The third company tried to sell me on a unit I didn't want so was out of the running right there. I was pleased that all of the different companies were similar in prices, but Jon Wayne Heating came recommended from a friend who used to work in the business. The owner himself came out, and I didn't feel like I just had some slick salesman working me over. He listened to my questions and was able answer them immediately and took the time to go over everything in detail. They also handled any City Utilities tax breaks and Train rebates so I didn't have to worry about that. On the day of the install the guys came out on time, were thoroughly professional and had the new system up and running without any issues. Before they left I inspected everything closely myself and asked a few questions which they were happy to answer. I have a great new system installed at a more than reasonable price in my opinion but to be honest the big selling point wasn't the price, it was the professionalism of the company that won me over.

Their workers caused damage to the dry wall in our home during a house call. Instead of remedying…read morethe problem, they decided to deny any responsibility.

After being a previously happy customer with this company, I am no longer. I used to get the owners…read moreto come out and do the work. Now it's people who I question have much knowledge of heating and air. I received an estimate for a new central/heat/air unit, then checked back a year later, and was quoted several thousand dollars more. Latest problem was with a furnace that I knew what needed fixed (but was too busy to do myself at this rental). Was told no, it's the thermostat. Charged $65 for a service call with no work done. Didn't even offer to change out the thermostat. So, I changed it. Problem continued. I called them back, they would not waive the service call fee, and insisted to charge it again if they came out and recommended me put in a new furnace, and blamed it on a heat sensor in the duct work, which this furnace doesn't even have... Got the number of a HVAC guy from a friend who listened to me, and fixed the problem I thought it was. A simple pilot light adjustment. Used to be a good company, can't say that any longer. The woman who takes calls is very pleasant though. I'd recommend her for a job anywhere.

I gave this company 5 stars simply because they are amazing! All the employees there were very…read morepolite and cared about what I needed. The lady who answers the phone was such a doll & the service tech that came to my home, Joshua, was so very polite & didn't try ripping me off. I couldn't believe how fabulous everyone was at this company. I now have a contract with them because I don't want anyone touching my system but THEM! If you need work on your heating or ac system I would definitely contact Lockwell. I promise you wont be disappointed.

I could tell from the start that this company was going to provide quality equipment and excellent…read moreservice. My 22-year-old home's furnace and air conditioner needed to be replaced but I was unsure both about what brand of equipment to purchase and the company that should install it. A May, 2012, YouTUbe video by Consumer Reports helped identify the brand and, after inviting four different Heating/Cooling company representatives to my home, I identified which one would likely do the best install. From reading reviews on the Internet I knew that, even if the equipment was high quality, a poor installation could ruin everything. For me, then, it was clear that I needed quality equipment that would be properly installed. SS&B provided both. Several of my neighbors had the same brand of equipment and were very satisfied with its performance. Several had also used SS&B for their heating and air conditioning needs and were very happy with their work. Unlike the other three heating/cooling company representatives, the representative from SS&B spent a long time in my home asking about my heating/air-conditioning needs, carefully measuring the size of my home and how many square feet of window faced each direction, examining my crawl space (finding numerous leaks in my venting - a problem no other company even bothered to look for) and looked in my attic to determine the condition of my cold-air returns and the approximate R (insulating) value of my home's insulation. I got quite an education as we discussed the various types and sizes of furnaces and air conditioners. I settled on the one that would be best for me and within a week my old system was removed and my new system was installed. The installation took only 8 hours and the two men sent to do the work were skilled, focused, polite and did an excellent job. I would highly recommend SS&B to anyone with heating and/or air conditioning needs.

Very satisfied with SS&B service on our Trane air conditioner. Replaced the capacitor. Prompt…read moreservice, very knowledgeable. Our technician's name: Jesse Meunier. He was so professional we decided to go with the Heating and Air Conditioning Maintenance Plan. Scheduling regular preventive maintenance is the best way to ensure peak performance. If you find a company, you can trust you better stay with a good group of people to be your friend. Susan

HVAC Masters gets us in day of anytime we need commercial HVAC done. They are the best in town for…read morelarge and small HVAC work.

The worker that came to my house told me I needed a new system when it ended up being that I needed…read moremy cool cleaned . Exactly as their commercial says they will not do. I think it was incompetence from the worker and not the desire to take my money if that helps you make a decision. Shop around

We received amazing service from Stephen with DeLong Plumbing! My husband and I had our sewers…read morebacking up beyond our ability to fix in the evening of June 30th. We called and Stephen even told us the price difference of after hours and if it was something that could wait till tomorrow it would save us money to wait till then. We really appreciated the transparency and were good paying extra to get it taken care of right then. Stephen was fast and efficient, and even gave us great tips to help prevent this from happening again. We were in excellent hands, thank you Stephen!

Technician was on time and did what was required. He did not try to upsell service I didn't need or…read morerequest. He was courteous, respectful and professional.

Very good company. Very thorough in their inspection and at a good price that is less than…read morecompetitors.

Queen City repaired our Geo Thermal unit which had a leak. The technician, Reece, was…read moreknowledgeable and professional. The repairs were completed in a timely manner and the work was thorough. He went above and beyond to make sure our unit was repaired properly with the highest quality parts. We were very impressed with this company. Previous, we had another company out for a diagnostic, but they were dishonest, charging us ridiculous amounts of money. Queen City was reasonable and fair. I would highly recommend them to anyone in need of HVAC maintenance or repair.

Well I did business with his company a few weeks ago. the gentleman told me that if I have any more…read moreproblems give him a call that he will honor his work for up to 30 days. Well my unit is blowing hot air no longer ice cubes coming out of it. I have called him this morning no answer I have been waiting all afternoon I haven't heard back from him or his company I haven't gotten a text message or voicemail he won't respond via text message so no I am going from a five star to a two star review for the gentleman and his company.

Dan installed a brand new 4 ton central air system for our house today and I could not be more…read morepleased. First, we had several quotes and he came in way under all of them. Second, he responded right away last week and the system is completely finished today. It's working great!! Go ahead and get your other quotes, but please contact Spencer's HVAC as well!! It's worth it!

Excellent service and good prices! Fixed my heat last winter and saved me money. First company I…read morecalled wanted to sell me a new furnace. Comfort Tech fixed my furnace in an hour, no sales pitch.

AC went out. Came out quickly. Repaired and up and running within an hour. Efficient , friendly and…read moreaffordable