When Andy owned the place before he sold the people were very friendly and helpful. They would call you back when your special orders came in. They were not under staffed or rude to you on the phone.
If I could give zero stars I would. The people are rude and do not follow up with you. This is a great way to do business. I personally will go out of the way to do business with someone else.
The new owners of the South Bend Johnstone Supply are very rude on the phone. When you call they put you on hold right away unless they aren't busy. You don't even have a chance to say anything. How about asking the customer if they needed to be transferred to someone first?
I waited over 30 minutes on hold only to have someone come to the phone and ask what I needed help with. I asked to speak to a certain individual that was helping me with something. Instead I got transferred again and had to wait even longer. HOW ABOUT ASKING ME WHO I NEED TO TALK TO BEFORE PUTTING ME ON HOLD WHEN I INITUALLY CALLED.
Buyer beware. I would find another supply house to get your parts. read more