1. Johnstone Supply

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Bethel Heights, AR

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Johnstone Supply

4.0 (1 review)
Closed • 8:00 am - 5:00 pm

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Tucker's Appliance

Tucker's Appliance

(14 reviews)

$$$

We got a very good deal on a w/d (Maytag Centennial) and it was delivered within 3 days. GREAT! But…read morethe outtake hose wasn't clamped tight enough and it came loose when the spin cycle started. Same day it was installed, of course. As I mopped up the water, the store promptly sent someone to fix it. It still wasn't tight enough, and thankfully I checked it before the water started spewing. Sheesh. Guy came out again, and after he got it tight enough, the washer stalled before the spin cycle and had to be manually set to drain and spin. ????????. So why do I give them 4 stars? Prompt and friendly! I give a lot of leeway to working folk to make a mistake or two, and no harm was done. The next day, we asked them to come and take the pair away (the w/d, not the installation guys). They did not try to hard sell us or talk us out of our decision. And even though we didn't use it, their extended warranty is really good. So, a mixed bag. Most of our problem was with the w/d, not Tucker's. I'm heading back there today to see if they have a Samsung pair, and if they meet Lowe's price, I'll buy it there. Because they are honest and responsive.

Very poor quality of appliances! Do not honor repairs or refunds!! Used to be a pretty good company…read moreyears ago. Now not worth a darn!! No manager or anyone in charge on duty. A family member bought a washing machine 7 months ago. It broke down within a month would not send anyone out for repairs the people that purchased it had to bring it in their selves with a bunch of flack on between. Then they supposedly repaired it. It did the same thing a week later. Even with all of the receipts and paperwork would not honor a refund and supposedly no manager on site or on duty. A bunch of crap!! Buyer beware of this company. Totally a bunch of crap!!!!

Mr. Appliance of Springdale and Rogers

Mr. Appliance of Springdale and Rogers

(13 reviews)

Things the 2nd time we have used. Mr. Appliance. I have…read morerated them before and gave them 5 stars. The true test is can a business give the same exceptional service again. Mr Appliance did just that. From the online chat booking my appointment after hours on a Sunday to my texts and calls letting me know when my service person would arrive they deliver. Christian was out service tech and he is so conscientious about laying down a mat outside our door, using booties so he doesn't track in dirt, keeping the area he is working on clean and tidy. He is very knowledgeable about ovens and I appreciated him informing us about why we had our issue and how to avoid potential problems moving forward. I can not recommend this company enough . I only wish other companies would take a page from their service book. They are awesome in every aspect of their business and they deserve more than 5 stars!!!'

Had them out for a repair of my mother's refrigerator, which we bought about five years ago for…read morearound $500.. The repair involved replacing a starter relay ,which he had in his truck. He was done in about 30 minutes and charged $250 labor for a bill totaling $360. I had to track down the itemized invoice to find the cost breakdown and when I called to complain,I was told that was the set labor charge that Mr Appliance internally charges across all its businesses for this repair. In short, management response to me: firm and, in my opinion, unfair. We are taking our business elsewhere and recommend you do likewise.

Johnstone Supply - hardware - Updated October 2026

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