Took 3 weeks to fix a generic dishwasher, told us incorrect updates, and last but not least the…read morerepair tech Braden was very disrespectful to my wife. Definitely don't recommend.

I do not know how this company had the reviews that it does. We called to schedule an appointment…read moretwo weeks before Thanksgiving. We had a date scheduled and then something came up they needed to reschedule. Ok no problem we rescheduled. Then I get a call from the dispatch lady named Merna and Stacy that we need to change again... ok at this point I was annoyed but... things happen. The night before service get a text confirming for another day. Called they said oh yeah we have a different day. At this point I'm annoyed they assured they could move it. She said the tech will message you when they are on the way.... Nope he said that was there job. Super nice guy he also said they were running into issues. I was asked to pay half now and the other half once the job was completed... they needed to order the part.... Ok no problem.... Similar situation to get the tech back out there. They don't accept cards only check.... Ok wrote the second check now it's January and February and they are stating that the lost the check or it may have cashed might not have but they can't track it........ At this point they do not have there stuff together. Do not use the services seems very suspicious. Going to report to the BBB

Al is trustworthy, ethical, and an expert…read more In our economy, ethics are important when we invite people into our homes to fix issues. We had a concern with our dryer that could easily have been turned into a hundreds-of-dollar issue. He disassembled our dryer and found that the problem was pretty mundane. He easily fixed it and reassembled the dryer. He then explained what might have led to the issue and told us how to keep it from happening again. His price? Only his time, which was very fair. If you need help, I highly recommend him.

Very disappointing interaction -- communication went from helpful to hostile…read more I contacted Al's Appliance Repair about a refrigerator that wasn't getting any airflow into the refrigerator compartment. I sent pictures of the model number and the louvers, explained the issue, and initially had what I thought was a pretty good interaction with the repairman. He responded with troubleshooting questions and suggested a hard reset. I explained that I had already done that multiple times, including leaving the refrigerator unplugged for 24 hours to make sure any ice had melted. He then suggested that the control board was likely not sending power to the evaporator fan and offered to come out the next morning to diagnose it. So far, so good. I then asked a very basic question: "How much do you charge for the trip and diagnosis?" I didn't hear anything for the rest of the day or the following morning, so I sent a follow-up asking if he had seen my question. Several hours later, I received this response: "Sorry, but I don't allow people to waste my time. I asked you for your address not once but twice and nothing so I am out." Honestly, I was stunned by that response. There had been a misunderstanding. When we spoke on the phone, he asked generally where I lived. I told him west Bentonville, by the airport, and he said it would typically take him about 30 minutes to get there. When he subsequently asked for my address by text, I wanted to first establish what the service call and diagnostic fee would be before giving out my home address. That seems like a completely reasonable question to me. I certainly wasn't trying to waste his time. I was trying to become a paying customer and simply wanted to know what I would be paying before scheduling a service call. What really bothers me isn't that we didn't end up doing business. It's the unnecessary hostility toward a potential customer over what was clearly a simple misunderstanding. There was absolutely no reason for the interaction to go from professional and helpful to "I don't allow people to waste my time" simply because I asked about the price before providing my address. Ironically, I'm now glad I didn't schedule the appointment. If this is how a potential customer is treated before the technician has even arrived at the house, I don't have much confidence in how problems would be handled if something went wrong with the repair. I would strongly recommend getting a clear understanding of the service/diagnostic fee and expectations before providing your address or scheduling with this company. For me, this interaction was enough to take my business elsewhere.

Had them out for a repair of my mother's refrigerator, which we bought about five years ago for…read morearound $500.. The repair involved replacing a starter relay ,which he had in his truck. He was done in about 30 minutes and charged $250 labor for a bill totaling $360. I had to track down the itemized invoice to find the cost breakdown and when I called to complain,I was told that was the set labor charge that Mr Appliance internally charges across all its businesses for this repair. In short, management response to me: firm and, in my opinion, unfair. We are taking our business elsewhere and recommend you do likewise.

Second time using Mr A. Took a couple of visits to get the right parts and ultimately get the dryer…read moreworking again, but they e delivered both times we've needed them!!!

Curtis was very accommodating and courteous. He was quick to respond and resolve my issue with my…read morerefrigerator. He was a pleasure to work with.

From the owner: 5 plus years experienceread more

They are até the most profesional, friendly, decent and nice people you can find in the market…read more They are helping us in several projects, always providing good advice and fair price I will not use another handyman service in my life :)

I bought a new refrigerator on sale. Incredible deal on. Major brand!…read more When delivered, it was 1/2 inch too tall to fit under my cabinets. Since the cabinets couldn't be trimmed, I called Jeff and Mindy. They helped me raise my cabinets by 1 1/2 inches to make it fit. This involves all of the following by the time it was done: 1- Remove over range microwave 2- Dismount 96" of cabinets from the wall 3- Remount cabinets 1 1/2" higher 4- Move plug in cabinet to new location 5- Install new over range microwave 6- Install new range 7- Install new Dishwasher Great people that were very positive through it all and were less than half the cost of my quote from Mr Handyman. When I need help again, I will definitely "Just Call Friends!"

Promised to fix refrigerator ordered in December haven't heard from them since. Called,text still…read moreno response.

From the owner: "Kitchen and Laundry appliance repair serving Benton, Washington, Carroll, and Madison County…read moreArkansas."