Took 3 weeks to fix a generic dishwasher, told us incorrect updates, and last but not least the…read morerepair tech Braden was very disrespectful to my wife. Definitely don't recommend.

I do not know how this company had the reviews that it does. We called to schedule an appointment…read moretwo weeks before Thanksgiving. We had a date scheduled and then something came up they needed to reschedule. Ok no problem we rescheduled. Then I get a call from the dispatch lady named Merna and Stacy that we need to change again... ok at this point I was annoyed but... things happen. The night before service get a text confirming for another day. Called they said oh yeah we have a different day. At this point I'm annoyed they assured they could move it. She said the tech will message you when they are on the way.... Nope he said that was there job. Super nice guy he also said they were running into issues. I was asked to pay half now and the other half once the job was completed... they needed to order the part.... Ok no problem.... Similar situation to get the tech back out there. They don't accept cards only check.... Ok wrote the second check now it's January and February and they are stating that the lost the check or it may have cashed might not have but they can't track it........ At this point they do not have there stuff together. Do not use the services seems very suspicious. Going to report to the BBB

Lyle came out same day and showed up when he said he would, diagnosed the issue and was very honest…read morein his review. He explained the cost to fix and then gave me other options that would not make him money but he wanted to do what was best. I appreciated the honesty and will call again if I have any issues.

Justin was awesome! Courteous, professional and knows his business. In and out in less than 30…read moreminutes. Fixed my Whirlpool dryer by replacing idler pulley, belt and roller bearings. Running whisper quiet and priced very reasonably!

Justin came to our house on the same day less than an hour after I called him on a Saturday to look…read moreat our dryer that went out. He determined that the issue was likely the electrical system and that it would be handled by an electrician. He didn't even charge us for his time since there wasn't actually a problem with the dryer.

Al is trustworthy, ethical, and an expert…read more In our economy, ethics are important when we invite people into our homes to fix issues. We had a concern with our dryer that could easily have been turned into a hundreds-of-dollar issue. He disassembled our dryer and found that the problem was pretty mundane. He easily fixed it and reassembled the dryer. He then explained what might have led to the issue and told us how to keep it from happening again. His price? Only his time, which was very fair. If you need help, I highly recommend him.

Very disappointing interaction -- communication went from helpful to hostile…read more I contacted Al's Appliance Repair about a refrigerator that wasn't getting any airflow into the refrigerator compartment. I sent pictures of the model number and the louvers, explained the issue, and initially had what I thought was a pretty good interaction with the repairman. He responded with troubleshooting questions and suggested a hard reset. I explained that I had already done that multiple times, including leaving the refrigerator unplugged for 24 hours to make sure any ice had melted. He then suggested that the control board was likely not sending power to the evaporator fan and offered to come out the next morning to diagnose it. So far, so good. I then asked a very basic question: "How much do you charge for the trip and diagnosis?" I didn't hear anything for the rest of the day or the following morning, so I sent a follow-up asking if he had seen my question. Several hours later, I received this response: "Sorry, but I don't allow people to waste my time. I asked you for your address not once but twice and nothing so I am out." Honestly, I was stunned by that response. There had been a misunderstanding. When we spoke on the phone, he asked generally where I lived. I told him west Bentonville, by the airport, and he said it would typically take him about 30 minutes to get there. When he subsequently asked for my address by text, I wanted to first establish what the service call and diagnostic fee would be before giving out my home address. That seems like a completely reasonable question to me. I certainly wasn't trying to waste his time. I was trying to become a paying customer and simply wanted to know what I would be paying before scheduling a service call. What really bothers me isn't that we didn't end up doing business. It's the unnecessary hostility toward a potential customer over what was clearly a simple misunderstanding. There was absolutely no reason for the interaction to go from professional and helpful to "I don't allow people to waste my time" simply because I asked about the price before providing my address. Ironically, I'm now glad I didn't schedule the appointment. If this is how a potential customer is treated before the technician has even arrived at the house, I don't have much confidence in how problems would be handled if something went wrong with the repair. I would strongly recommend getting a clear understanding of the service/diagnostic fee and expectations before providing your address or scheduling with this company. For me, this interaction was enough to take my business elsewhere.

They charged us only one time the diagnostic charge to figure out what was wrong with our Samsung…read morerefrigerator. They came back three times for parts to try to get it to temperature inside the refrigerator even though the freezer was fine and they only charge for the part. Extremely professional came when they said they would, called ahead of time to say how far out they were and we're way out between Rogers and Eureka Springs on Highway 12. No mileage charge no additional fees just the parts charge. I believe our 11-year-old fridge was shot so we went ahead and bought a new one but extremely impressed and will use them and only them forever more.

Multiple companies advised me to be cautious with A-Tech, including my warranty provider, and I…read moreshould've listened. Had to go to them as they were an authorized repair service under my extended warranty on our refrigerator. Called on a Monday, requested a early Friday morning appt. After two convo's with their office, was informed it was booked. Mid-week received a notice an earlier appt opened up. Called back, can't do, already rearranged my schedule for Fri, as requested that Monday. Was told I'd receive a "Robo" call the day before, never happened. Called 1st thing Fri to confirm our appt since a technician hadn't shown up. Office said "did you not receive a Robo call?" Nope, I did not. Can you tell me what time the technician is coming, I requested an AM appointment. Yes, your technician is coming between 11-2pm. That's not an AM appt., unless they show before noon, right? Wouldn't be a big deal, unfortunately, I'd ask and received confirmation from two of the three individuals I spoke to, and both confirmed that I was still scheduled from 8-10am. The point is simple, when you rearrange your entire week for a confirmed appt from 8-10, then you're informed the day of the appt that your tech "should arrive 11-2pm", without a call from their office (I had to call and follow up), it's extremely frustrating. When I told the office I couldn't do 11-2, the person on the phone began to get rude and said "that's our AM appointment slot." They then closed my claim, didn't tell me, and when I called my Warranty provider to share what was going on, even the provider apologized and mentioned they'd received several complaints, apologized, and recommended I call another repair company and to submit my bill & they would reimburse me as a result of the poor service from A-Tech. I called Mr. Appliance & was extremely impressed with their office and process. Just like they said, I received a text the day before my appointment, with a picture and introduction of the technician confirming my 8-10AM appointment. I then received another text & phone call, from Mr. Appliance the morning of, informing me the technician was on his way. The technician arrived at 8AM, as planned. He was extremely professional, used his own door mat on our porch (so not to dirty ours), and was done by 9ish. Extremely polite, clean, knowledgeable, and efficient. My recommendation, don't waste your time with A-Tech,. Call Mr. Appliance. You won't be disappointed! I learned the hard way. Hopefully, this will save you the frustration.

Had them out for a repair of my mother's refrigerator, which we bought about five years ago for…read morearound $500.. The repair involved replacing a starter relay ,which he had in his truck. He was done in about 30 minutes and charged $250 labor for a bill totaling $360. I had to track down the itemized invoice to find the cost breakdown and when I called to complain,I was told that was the set labor charge that Mr Appliance internally charges across all its businesses for this repair. In short, management response to me: firm and, in my opinion, unfair. We are taking our business elsewhere and recommend you do likewise.

Second time using Mr A. Took a couple of visits to get the right parts and ultimately get the dryer…read moreworking again, but they e delivered both times we've needed them!!!

Washing machine wouldn't drain recommend by a friend and very pleased with the service. While it…read moretook a few days to get the part and get back to install, they actually got it going under their initial quote - when has that ever happened. Chet was super nice, courteous and communicated well. Would definitely recommend.

Called and said up front I needed a rush repair as my wife was going into the hospital for a major…read moresurgery. About 10 days later I get a technician who says he needs to order a belt for my dryer. Several weeks and many calls later I find out they still don't have the belt but are expecting it later in the week. However, they can't schedule me until the belt comes in. I cancel and go to Lowes and buy a new dryer which delivers the next day . They call while I'm in the middle of my purchase and say they found a belt and can repair my dryer the next day. Too late. They suddenly found the urgency I requested on my first call. Highly disappointed but I still got a bill and paid it. I should have been told when I first called that they don't do rush repairs. I would have been drying clothes at my home a month earlier.