We had a great experience with Mr. Fix It Appliance Repair. Communication was excellent from start…read moreto finish. They responded to our c quickly and came out the very next day. They gave us a service window and arrived exactly when they said they would. Paul was knowledgeable, professional, and immediately made me feel comfortable that our appliance was in good hands. The repair was completed quickly, and he took the time to explain what was wrong, what he fixed, and answered all of our questions. The pricing was very reasonable, especially considering the quality of service we received. I highly recommend Mr. Fix It Appliance Repair to anyone looking for honest, reliable, and skilled service.

Quick response. Kept me updated on what time he would be arriving. He was very informative on…read moreeverything that was wrong with my washer.

Very disappointing interaction -- communication went from helpful to hostile…read more I contacted Al's Appliance Repair about a refrigerator that wasn't getting any airflow into the refrigerator compartment. I sent pictures of the model number and the louvers, explained the issue, and initially had what I thought was a pretty good interaction with the repairman. He responded with troubleshooting questions and suggested a hard reset. I explained that I had already done that multiple times, including leaving the refrigerator unplugged for 24 hours to make sure any ice had melted. He then suggested that the control board was likely not sending power to the evaporator fan and offered to come out the next morning to diagnose it. So far, so good. I then asked a very basic question: "How much do you charge for the trip and diagnosis?" I didn't hear anything for the rest of the day or the following morning, so I sent a follow-up asking if he had seen my question. Several hours later, I received this response: "Sorry, but I don't allow people to waste my time. I asked you for your address not once but twice and nothing so I am out." Honestly, I was stunned by that response. There had been a misunderstanding. When we spoke on the phone, he asked generally where I lived. I told him west Bentonville, by the airport, and he said it would typically take him about 30 minutes to get there. When he subsequently asked for my address by text, I wanted to first establish what the service call and diagnostic fee would be before giving out my home address. That seems like a completely reasonable question to me. I certainly wasn't trying to waste his time. I was trying to become a paying customer and simply wanted to know what I would be paying before scheduling a service call. What really bothers me isn't that we didn't end up doing business. It's the unnecessary hostility toward a potential customer over what was clearly a simple misunderstanding. There was absolutely no reason for the interaction to go from professional and helpful to "I don't allow people to waste my time" simply because I asked about the price before providing my address. Ironically, I'm now glad I didn't schedule the appointment. If this is how a potential customer is treated before the technician has even arrived at the house, I don't have much confidence in how problems would be handled if something went wrong with the repair. I would strongly recommend getting a clear understanding of the service/diagnostic fee and expectations before providing your address or scheduling with this company. For me, this interaction was enough to take my business elsewhere.

Friendly, quick, and reasonably priced in my opinion. I highly recommend Al. he arrived on time,…read morecommunication was great as to when to expect him, and he cleaned up after himself.

Curtis was very accommodating and courteous. He was quick to respond and resolve my issue with my…read morerefrigerator. He was a pleasure to work with.

Bryce did outstanding job on my grandma's new tv and he was On time, professional, and did…read moreoutstanding work. If you need a TV wall mounted I wouldn't hesitate to hire him for the job I highly recommend him

Bryce, the owner/installer, is excellent with: * communication…read more* quality of service * respectfulness of a client's home * quickness * fair pricing

Great service and on time! I was amazed at what they cleaned out of my dryer vent on a house we…read morerecently purchased. My dryer thanked me!

Healthy Dryer Vents is AWESOME! Called them on Friday, made an appointment for today. A very fine…read moreyoung man name Zach called to say he could come early and when he arrived he went right to work! Our dryer vents are located in an awkward spot, requiring a tall ladder to access. He was undaunted and in practically no time he had cleaned the vents to our two dryers. Very efficient, very nice and polite, and very reasonably priced! We are too old to be on ladders and this service was essential to us. We strongly recommend Healthy Dryer Vents!

Wanted washer used but a guarantee and not just from individual selling a machine they dont have a…read moreclue about. Who would know exactly condition of used washer? The repair guy !!! Called Justin. Bought older whirlpool washer, metal gears, heavy duty. Just what I wanted !! Fair price, delivery, set up, 30 day guarantee. Does what he says he will and when he says he will. And if anything goes wrong- hey already know a repair guy! Thanks, Justin!

Justin was awesome! Courteous, professional and knows his business. In and out in less than 30…read moreminutes. Fixed my Whirlpool dryer by replacing idler pulley, belt and roller bearings. Running whisper quiet and priced very reasonably!

They charged us only one time the diagnostic charge to figure out what was wrong with our Samsung…read morerefrigerator. They came back three times for parts to try to get it to temperature inside the refrigerator even though the freezer was fine and they only charge for the part. Extremely professional came when they said they would, called ahead of time to say how far out they were and we're way out between Rogers and Eureka Springs on Highway 12. No mileage charge no additional fees just the parts charge. I believe our 11-year-old fridge was shot so we went ahead and bought a new one but extremely impressed and will use them and only them forever more.

Multiple companies advised me to be cautious with A-Tech, including my warranty provider, and I…read moreshould've listened. Had to go to them as they were an authorized repair service under my extended warranty on our refrigerator. Called on a Monday, requested a early Friday morning appt. After two convo's with their office, was informed it was booked. Mid-week received a notice an earlier appt opened up. Called back, can't do, already rearranged my schedule for Fri, as requested that Monday. Was told I'd receive a "Robo" call the day before, never happened. Called 1st thing Fri to confirm our appt since a technician hadn't shown up. Office said "did you not receive a Robo call?" Nope, I did not. Can you tell me what time the technician is coming, I requested an AM appointment. Yes, your technician is coming between 11-2pm. That's not an AM appt., unless they show before noon, right? Wouldn't be a big deal, unfortunately, I'd ask and received confirmation from two of the three individuals I spoke to, and both confirmed that I was still scheduled from 8-10am. The point is simple, when you rearrange your entire week for a confirmed appt from 8-10, then you're informed the day of the appt that your tech "should arrive 11-2pm", without a call from their office (I had to call and follow up), it's extremely frustrating. When I told the office I couldn't do 11-2, the person on the phone began to get rude and said "that's our AM appointment slot." They then closed my claim, didn't tell me, and when I called my Warranty provider to share what was going on, even the provider apologized and mentioned they'd received several complaints, apologized, and recommended I call another repair company and to submit my bill & they would reimburse me as a result of the poor service from A-Tech. I called Mr. Appliance & was extremely impressed with their office and process. Just like they said, I received a text the day before my appointment, with a picture and introduction of the technician confirming my 8-10AM appointment. I then received another text & phone call, from Mr. Appliance the morning of, informing me the technician was on his way. The technician arrived at 8AM, as planned. He was extremely professional, used his own door mat on our porch (so not to dirty ours), and was done by 9ish. Extremely polite, clean, knowledgeable, and efficient. My recommendation, don't waste your time with A-Tech,. Call Mr. Appliance. You won't be disappointed! I learned the hard way. Hopefully, this will save you the frustration.

Fantastic service! We will absolutely use again! Not to mention the fact that labor plus parts was…read morecheaper then the others I got a quote for that didn't even include cost of parts!