Al is trustworthy, ethical, and an expert…read more In our economy, ethics are important when we invite people into our homes to fix issues. We had a concern with our dryer that could easily have been turned into a hundreds-of-dollar issue. He disassembled our dryer and found that the problem was pretty mundane. He easily fixed it and reassembled the dryer. He then explained what might have led to the issue and told us how to keep it from happening again. His price? Only his time, which was very fair. If you need help, I highly recommend him.

Very disappointing interaction -- communication went from helpful to hostile…read more I contacted Al's Appliance Repair about a refrigerator that wasn't getting any airflow into the refrigerator compartment. I sent pictures of the model number and the louvers, explained the issue, and initially had what I thought was a pretty good interaction with the repairman. He responded with troubleshooting questions and suggested a hard reset. I explained that I had already done that multiple times, including leaving the refrigerator unplugged for 24 hours to make sure any ice had melted. He then suggested that the control board was likely not sending power to the evaporator fan and offered to come out the next morning to diagnose it. So far, so good. I then asked a very basic question: "How much do you charge for the trip and diagnosis?" I didn't hear anything for the rest of the day or the following morning, so I sent a follow-up asking if he had seen my question. Several hours later, I received this response: "Sorry, but I don't allow people to waste my time. I asked you for your address not once but twice and nothing so I am out." Honestly, I was stunned by that response. There had been a misunderstanding. When we spoke on the phone, he asked generally where I lived. I told him west Bentonville, by the airport, and he said it would typically take him about 30 minutes to get there. When he subsequently asked for my address by text, I wanted to first establish what the service call and diagnostic fee would be before giving out my home address. That seems like a completely reasonable question to me. I certainly wasn't trying to waste his time. I was trying to become a paying customer and simply wanted to know what I would be paying before scheduling a service call. What really bothers me isn't that we didn't end up doing business. It's the unnecessary hostility toward a potential customer over what was clearly a simple misunderstanding. There was absolutely no reason for the interaction to go from professional and helpful to "I don't allow people to waste my time" simply because I asked about the price before providing my address. Ironically, I'm now glad I didn't schedule the appointment. If this is how a potential customer is treated before the technician has even arrived at the house, I don't have much confidence in how problems would be handled if something went wrong with the repair. I would strongly recommend getting a clear understanding of the service/diagnostic fee and expectations before providing your address or scheduling with this company. For me, this interaction was enough to take my business elsewhere.

All are knowledgeable, friendly and helpful at what they do…read more The knowledge and quality of products they have are great. Pricing on units are great as well. Anderson Air has just what you need!

Very disappointed with my experience. They installed a completely new HVAC system, and…read moreunfortunately, we have had problem after problem ever since. We are currently on our fourth day without air conditioning, which is completely unacceptable considering that the entire system is new. The technicians who have come to our home have been friendly, respectful, and professional, and I do appreciate that. However, being nice does not change the fact that the system continues to have issues and we are still without A/C. When you make such a significant investment in a brand-new HVAC system, you expect it to work properly and to have peace of mind--not to constantly call for repairs and deal with repeated failures. At this point, I am extremely frustrated and disappointed with the overall experience. I hope they can provide a permanent solution instead of continuing to temporarily address problems that keep coming back. The account is under my husband's name, Luis Blanco

I purchased a washer and dryer set from Appliance Warehouse for $1000. We are a…read morepaycheck-to-paycheck family and were looking to save money. Buyer Beware. Only a 30-day warranty, no refunds, no exchanges unless you let them work on it first---and they don't make house calls. The dryer melted wiring causing a fire hazard and the washer never did work properly but became completely unusable after 3 loads. The washer start button was unresponsive at times or blinked incessantly to where the only way to stop it was to unplug it. During the 3rd or 4th load, the process stopped after the rinse cycle and drained without spinning. I had to wring out every piece by hand and take the loads to the laundromat to do drying. Now I am in a worse spot than before I went to Appliance Warehouse because I paid for a terrible product that he won't come fix and I have no way to get to him to fix, and I paid for the haul off for my old washer that still had life left. Clearly David is not a good repairman who stands by his work. I called a real repairman out and he determined the repairs would cost more than $550! That plus the $100 service fee and I could have had a brand-new smart washer and dryer set.

David and his team have gone beyond the expected to provide quality appliances for years. Over…read morethe years I have bought multiple sets of washers, driers and refrigerator. They are always honest , helpful and fair. I've recommended Appliance Warehouse to many friends and family and am confident they will be taken care of. - Hal Henson (Farmington,AR)

Called them Sunday morning and dispatch answered and said someone would call me back. Shortly after…read moreI received a call and had someone scheduled to come fix my leak. I was first in line for the day. Then the guy called a little while later and told me he would be over in about 20 minutes. About 65 minutes later (45 minutes past original 20) I received a call from the first person again. Apparently he called me by accident but I mentioned how the guy was 45 minutes late and I was told that something about them 'young kids' or something but that the guy was good. About 15 minutes after that (hour after original eta) the plumber arrived. The plumber fixed the leak timely and quickly. I then had him fix one of my toilets. He brought in a new braided steel toilet supply line and said that they recommended everyone switch because this one had a metal end versus plastic that may crack. (I asked if that plastic can crack, what about the plastic on the toilet itself?) The plumber fixed the toilet quickly. He then spent ten minutes writing up my bill and then left after I paid. He was there almost exactly, but not over, two hours. Bill total was $334. $45 was materials, with the toilet supply line being $16.95. Labor was $285.00 1. Being late was OK, would have just preferred to be kept in the loop and informed. 2. I don't know where they buy their toilet supply lines from but neither Home Depot or Lowes have a supply line that costs anywhere near that amount. 3. $140 an hour seems high but maybe it is not. You can be the judge of that. It was a Sunday. Overall I think they did a great job. Even with them being an hour later they still responded promptly and took care of the issue with minimal collateral damage.

Farwell is great! They've helped twice recently on short notice when I really needed it - leak!…read more Jerod (Jay) Dooley was very helpful, honest about me possibly doing some of the repair myself, and just great overall. Integrity is indeed really important with a plumber, and I know Farwell and Jay have it! Thanks.

They charged us only one time the diagnostic charge to figure out what was wrong with our Samsung…read morerefrigerator. They came back three times for parts to try to get it to temperature inside the refrigerator even though the freezer was fine and they only charge for the part. Extremely professional came when they said they would, called ahead of time to say how far out they were and we're way out between Rogers and Eureka Springs on Highway 12. No mileage charge no additional fees just the parts charge. I believe our 11-year-old fridge was shot so we went ahead and bought a new one but extremely impressed and will use them and only them forever more.

Multiple companies advised me to be cautious with A-Tech, including my warranty provider, and I…read moreshould've listened. Had to go to them as they were an authorized repair service under my extended warranty on our refrigerator. Called on a Monday, requested a early Friday morning appt. After two convo's with their office, was informed it was booked. Mid-week received a notice an earlier appt opened up. Called back, can't do, already rearranged my schedule for Fri, as requested that Monday. Was told I'd receive a "Robo" call the day before, never happened. Called 1st thing Fri to confirm our appt since a technician hadn't shown up. Office said "did you not receive a Robo call?" Nope, I did not. Can you tell me what time the technician is coming, I requested an AM appointment. Yes, your technician is coming between 11-2pm. That's not an AM appt., unless they show before noon, right? Wouldn't be a big deal, unfortunately, I'd ask and received confirmation from two of the three individuals I spoke to, and both confirmed that I was still scheduled from 8-10am. The point is simple, when you rearrange your entire week for a confirmed appt from 8-10, then you're informed the day of the appt that your tech "should arrive 11-2pm", without a call from their office (I had to call and follow up), it's extremely frustrating. When I told the office I couldn't do 11-2, the person on the phone began to get rude and said "that's our AM appointment slot." They then closed my claim, didn't tell me, and when I called my Warranty provider to share what was going on, even the provider apologized and mentioned they'd received several complaints, apologized, and recommended I call another repair company and to submit my bill & they would reimburse me as a result of the poor service from A-Tech. I called Mr. Appliance & was extremely impressed with their office and process. Just like they said, I received a text the day before my appointment, with a picture and introduction of the technician confirming my 8-10AM appointment. I then received another text & phone call, from Mr. Appliance the morning of, informing me the technician was on his way. The technician arrived at 8AM, as planned. He was extremely professional, used his own door mat on our porch (so not to dirty ours), and was done by 9ish. Extremely polite, clean, knowledgeable, and efficient. My recommendation, don't waste your time with A-Tech,. Call Mr. Appliance. You won't be disappointed! I learned the hard way. Hopefully, this will save you the frustration.

Great service and on time! I was amazed at what they cleaned out of my dryer vent on a house we…read morerecently purchased. My dryer thanked me!

Healthy Dryer Vents is AWESOME! Called them on Friday, made an appointment for today. A very fine…read moreyoung man name Zach called to say he could come early and when he arrived he went right to work! Our dryer vents are located in an awkward spot, requiring a tall ladder to access. He was undaunted and in practically no time he had cleaned the vents to our two dryers. Very efficient, very nice and polite, and very reasonably priced! We are too old to be on ladders and this service was essential to us. We strongly recommend Healthy Dryer Vents!

We had a clogged pipe on December 30th. Water was backing up into both bathrooms. Being a holiday…read moreweekend, I figured we would be stuck with no showers, no toilets, no clean laundry until at least January 3rd. I was delighted when my husband called and told me the plumber would be here before noon on New Year's Eve. I expected it to cost a small fortune, but I was just grateful someone could help. They arrived and had the problem fixed very quickly. (This was the first time in 18 years of homeownership that we've ever had to call a plumber so I really didn't know what to expect. I have heard some horror stories from others, so I was anxious about the process.) The bill was exceptionally reasonable, especially considering it is so close to a holiday. They were professional and friendly. I am a very satisfied customer! I highly recommend Master Plumber.

I don't know about his quality or price or even what he looks like. Connected with him to schedule…read moreto have a new gas line installed and was told he would be there to inspect and quote job 3 days later. Never showed for three days after rescheduling each day. Was told he would be at house from in specific time ranges and he never showed. After I would contact him I would always get the excuse there was "another emergency" I get that however when you schedule a time and make sure you are there or at least I should expect a courtesy call so I'm not stuck in house waiting all day. At some point I would think a plumber would at least inform me that they only take emergency calls. I can only guess that he makes more money on these emergency calls and doesn't want my business. Maybe he waits for non-emergency work to become emergencies so he can charge more? Maybe it is just incompetent business practice or lack of organisation? I don't know but I won't know because he simply doesn't show! After 3 days "emergency call" excuses are just that. An excuse. Honestly how long would it take him to quote my project? 30 min max and our home is about 10 min. away from P.G. And easy to get to. Unfortunately I can't rely on this plumber and will be seeking another.

I needed to replace my water heater. Virtue came to my house the same day I called, supplied an…read moreestimate, and replaced the water heater the next day. The service and quality are first-class as the price was reasonable and competitive with other companies.