Great customer service if you are buying but if you bring in a return......watch out! As I was next…read morein line, the sales lady made me wait while she took a phone call that lasted 10 minutes while I was just standing right in front of her at the check out. She actually gave me a dirty look as I entered the store with my return. On top of that, she refused to give me a receipt for my return, so I'm still unsure the transaction really went through. If a customer is in your store, the customer should always take precedent over a phone call, return or purchasing. Really poor service and very rude. I don't think I'll ever go back to this location again.

Giving a five star rating simply because I walked in the store this morning, and they handed me a…read more$25 gift card, no strings attached!! I put it to good use on a pair of new Crocs. Thank you!!!

I had never been in this store until recently. On the hunt for a new light to mid weight…read morewindbreaker with a hood, I stopped in about 10 days ago after looking through nearly every brand I could think of. Luckily Boulder now has so many brand specific stores on the Pearl Street Mall, I can see these items in person and try them on. This is preferable to me than just buying online and ending up needing to return what does not fit or live up to the description. I headed in and asked about the jacket I thought I wanted. The very friendly staff member gave me advice on size based oh her own purchase, but I learned that jacket had not been shipped to the local retail stores. She offered to order it for me to be shipped to my home with no shipping charge. I have learned that many of my local stores are set up to do this. So whenever I want something online that has a physical store in town, I use "in person" order if they do not stock it though often it is stocked. And if it does not workout, these stores are happy to take it back in person too. Which sadly is what I had to do today. It arrived when I was out of town but I had taken a warmer jacket with me on the trip and it turned that was a good call this spring. When I walked in the same staff member recognized me and immediately said hello. She took the return easily and asked if I was still looking. She said about 3 days after I had been in previously, a different jacket has come in and she thought it was more like what I might want. She pulled one off the rack in size S for me and it was exactly what I wanted. The fit and color were perfect. I did the return and bought the better choice which was only a little more expensive. I know I will wear it for years.

I love this brand, and this location is great - very walkable from all the other shops on Pearl St…read morein Boulder. I went in to browse their bags. I also liked that they were stocked up on all the styles I saw online. The store was also clean and well-organized. The reason why I put two-stars for this review is because of how the store attendants treated me and my partner. We visited over the weekend, and we found it strange that all parties that entered the store before and after us were greeted, while we were ignored. When we walked in, the store attendants actually averted their eyes and avoided any eye contact. It was just really strange. What was different from us versus the other store guests? That we were people of color, and everyone else was white, including the staff. I understand that Colorado isn't as diverse as other states, but I'm shocked that I'd experience adversity at a clothing store that advocates "Do Good" as their motto. I have never given a two-star review before, this will be my first one. "Do Better", Cotopaxi.

Jordan was absolutely fantastic! My wife's shoe completely fell apart on the way to Comedy Works,…read moreso we popped into Arita. We weren't planning to buy anything, but my wife found some great boots--and Jordan jumped in and helped her from start to finish with incredible energy and care. Seriously, give Jordan a raise! Outstanding service like that deserves it.

I am not sure where to begin because the Ariat store in Denver, Colorado, is truly exceptional. The…read morecustomer service we received was outstanding and far exceeded any experience we've had before. I highly recommend visiting this store and supporting their business. The level of customer care was exactly what you would expect from a top-tier retailer. This store and its employees are undoubtedly among the best in the industry, offering personalized service, knowledgeable staff, and a welcoming atmosphere that makes every visit memorable.

So my son bought some shoes in May . In less than 30 days they completely fell apart. Took them…read moreback and they gave us a new pair. So this week those pair fell completely apart just 3.5 months later. So we can in today to get a new pair. I brought in the pair that fell apart just to show the store they could have a defective line. The manager Mikey took a look and thought maybe the same thing. I did not ask for anything in return I just wanted to show him the shoes and how poorly made they were. Mikey gave us 10$ off . That's what I call a good manger. Taking care of customer assuring I might come back and I will for sure. I appreciate good service like this . It's the way business should be done. Thanks Mikey we like them(shoes).

Okayyy Vans, I see you! My family and I went into Vans today in the Flat Irons Mall and the people…read moreworking were so great to my toddler! They offered him a temporary tattoo and allowed us to apply it in the store. My son was STOKED and showed everyone in the mall his tattoo. Thanks for being such a rad crew!

I had a great experience at Five Below! Dominic, the manager, went above and beyond to help me find…read morethe earbuds I'd been looking for. He was incredibly kind, checked nearby stores, located the product, and even put them on hold for me. Excellent customer service! Thank you, thank you, thank you, Dominic!

It's a mixed bag for this store. It's well lit, has wider isles, and some workers who are very…read morenice. They stock a lot of different items including a good selection of seasonal items at fair prices. Unfortunately, we found several items on the shelves that were past expiration date. The music in the store was way too loud and annoying.

Ryan is amazing!!! Brought me so many different bags to try out and helped me style the PERFECT…read morebag! Best service Ive ever received and I shop at coach frequently!

Kelly was awesome; both other gentlemen also helped me find and sort through 7 different totes,…read morebags and satchels to find the one I wanted for my wife. They're extremely personable, and knowledgeable. I'm not a shopper; they made me feel like I want to come back and NOT pushy at all. GREAT CUSTOMER SERVICE

The Big Five near my home, closed, so I made the ten mile trek to this one. It was time and…read moredistance well spent. This store is twice the size of the old one near me and has a better selection. I needed a ten person tent and they advertised a great one at a great price. The staff at this store were exceptionally polite and helpful. I was shown where the tents were, my questions answered and purchase made within fifteen minutes of arriving. The ladies athletic shoes are also inexpensive with a fantastic array of in stock options. The building is clean, in a nice location and has plenty of parking. This is my new Big 5.

We are from out of state in visiting our college kid, and didn't realize we were going to go…read morehiking. We needed last-minute trail shoes to go on a hike this morning, and David was absolutely incredible! Ever though he didn't usually work in the shoe department, he looked through their clearance shoes, and he helped us find the sizes and styles we were looking for. He was just extremely kind and friendly and had fantastic customer service. My husband and I both walked out with great hiking shoes, and truly appreciated David's help. Kim at the register was also fantastic and friendly. Thank you David and Kim!!

They have great customer service. I ordered some boots on Tuesday and they had them in by Friday. I…read morealways go to them to clean my Stetson cowboy hat and curly the way I like them .Also the manager is very helpful and go out his way to take care of you.

We walked in out of sheer curiosity and we were astounded by the selection and quality of hats,…read moreboots and cowboy gear. Not my thing and it was expensive due to the quality, but if you are in the market for that, this shop is the real deal