I took in a singer feather weight machine from the 1950. Wasn't picking up bobbin thread, Turns out to be my needle was to short. But any how I get it back with a piece of fabric with really nice stiching under my needle. To show how good it was sewing I guess. So I go to use it and the bobbin thread makes a big jammed up mess on the under side of fabric. I look at it and they have the bobbin casing but in wrong. So I got my screw drivers and put it back like it is suppose to be done. What machine they used to sew on that piece of fabric. Because it wasn't mine. read more

Took my Janome computerized machine in to have a new bulb put in behind the screen where I can't get to. I finally got it back a month later. I had to pay an extra 20 bucks to get it rushed. And never called me when it was finished. They did some extra work on my machine when I got it back that I wasn't expecting. The owner's wife said they did a lot to it, including using a Dremel which really bothered me. Got it home tried it out. It's making a metal rubbing sound. I used it for a few days not happy with the way it sounded. I know my machine and it was smooth running before. I took it back. She put it on a padded cushioned platform and it sounded OK. I couldn't get it to act up. As soon as I took it home, it started again. So I used it for a while and then it got worse. The thread started tangling like dreadlocks. So I was on my way to take the machine back when I decided to go someplace else that would've been the third trip back. I found a nice place in Boise that worked on it. They tried it out and they could immediately see there was a problem. It took them a while, but they discovered my wick was missing from my machine, the face plate was sticking up, and the feed dogs were bent!! I knew something didn't feel right. It was wobbly when I got it back from Johnson's. Before these folks took over Johnson sewing center. It used to belong to the uncle. he was a very nice guy and really knew his machines. He told me he was going to train his nephew to take it over. The place now is rundown, filthy and the outside is worse. I'm never going back. read more

This place has me feeling ROBBED at this point I have called 49 times and talked to the lady about getting a replacement for my machine. i sent my brand new singer to them for repair. It never worked when I bought it brand new. This was in January still 11 months later and NOTHING!!! DO NOT EVER USE OR TRUST THIS POOR ESTABLISHMENT!!! read more

Kenneth and his team are super knowledgeable and helped me troubleshoot my machine. I told Kenneth that I had no idea what I was doing or what was wrong with my machine. He explained a lot of things to me while he tuned my machine up for me. I felt really grateful that he would take the time to help me understand. He is very skilled and knows his trade very well. I'll definitely be going back to these guys for help in the future. Not on,y for tune ups or repairs, but also for training. read more

I had to send my Singer in for warranty work, I put it off a long time because amazon reviews had said warranty centers took weeks or months to return machines, and shipping it two states away to get to the closest center was a hassle. I spoke to a nice lady here on the phone who suggested I send it USPS to save money, and that they hadn't had any problems, so I did and I had the machine back before a week was up, good as new, with a write up of what they'd found and fixed. I wish they were local, I'd be glad to take my machine here for routine maintenance. read more

I brought several machines into Johnson's for cleaning and/or repair. The first one was in Aug 2020 (supposed to be ready by Dec 2020), second in Sept 2020 (supposed to be ready by Jan 2021) and third in Dec 2020 (supposed to be ready end of Feb 2021). It's now the end of March 2021 and they did NOTHING on any of the machines. The machines sat in their store room collecting dust and other dirt. Every time I called they said "give a us a couple more weeks" and I finally had enough. I picked all of the machines up today with nothing done. Absolutely terrible. I'll drive the extra distance to Boise and actually get some service. read more

Fantastic service. I brought in my Elna embroidery machine and they serviced fixed it up. the repair bill was abut $40 dollars less than back home. I brought in my serger that had not been used in 20 years. The dust bunnies that collected were horrid. They cleaned it up and got it to work. They gave me me a 10% discount since I had just had my sewing machine serviced. Wow! There was a small back load of other machines to be done before mine, but that only meant I had brought it to the right place. Oh I forgot! They said I could bring my serger in and they would show me how to use it. Great customer service. I'll probably be bringing them in once a year for servicing. HYou guys rock!!! read more

My wife took her machine in to have someone show her how to thread it and how to spool up the bob-in. I was very surprised when the lady said "sure." It about 15 minutes to run through the process. My wife was happy and so was I. read more

I was very impressed with the great service and the knowledge of Johnson's Sewing. They actually care about the work they do, and offer a fair price and great service. What more could you ask for? Well done! I was extremely happy with my experience. :) read more

First off I would like to say that the people at Johnson's were very nice and friendly but the service NOT SO GREAT. Before going to Johnson's I called to verify they could work on a computerized machine. I will admit they did fix the original problem that I took the machine in for...However they took it upon themselves to make adjustments that were not needed. It's obvious they didn't check or test their work since I went home with a machine that would not sew correctly. I took the machine back to Johnson's and had to wait a week before they had time to look at the machine. For the 2nd time I took home my machine that was still not correct. I ended up taking the machine to someone different to fix/repair the mistakes made at Johnson's. The 2nd repair shop found where screws were missing, screws only started but not fully put in and tightened down as well as several lose screws. I WILL NOT BE RETURNING TO JOHNSON'S EVER NOR WILL I RECOMMEND THEM!!! read more