Prompt service and great to work with, we will call them again if needed!!! The price was…read morereasonable, and the technician was friendly and professional.

G and R is a great company, I was needing a new a.c. unit so I called different companies to get…read moreprices and G and R was priced right they wasn't trying to make any extra money these guys were honest and fair, if I had questions I could call office and they always answered any questions or concerns. Thanks g n r for honesty and good service, and good work! Highly recommended. Tina jones

We need a reliable company to check our HVAC system twice a year! We found that company with Ryan…read moreat Infinity Heating and Air!

Failed to provide information. Terrible service. Sold us expensive services we did not need at…read morehigh rate. Implied we had mold by saying we had "m" but they couldn't say the word or we would have to pay for remediation and that would costs a fortune and eliminate resale of our home in the future. Do NOT use

Fantastic Service! Contacted me before they arrived, arrived…read moreon time and got the problem(s) fixed within an hour. I also had my attention directed to some potential electrical issues & remedies for Future reference. Very, very pleased. Fantastic job! Thank you!!!

Quick response to electrical issue. Through inspection. Diagnosed and repaired quickly. Honest…read more Personable. Fair price. Would use again and recommend. Local business. Support our veterans!

I have used these guys for many years, they are my first call when I have trouble or am…read morecontemplating an upgrade at my home. Their technicians have become first name friends and I look forward to hearing about who is where and what they are doing now. I have trusted them to give me immediate and first rate service.

Extremely disappointing--and frankly, confusing--customer experience with Patton…read more Patton apparently says it was established with the goal of providing its customers with "the best customer experience possible." After my experience, I have to assume that statement comes with some very creative definitions of both customer and experience. I first contacted Patton on August 11 after we experienced a power surge the night before and the upstairs HVAC system, which Patton had installed in May of this year, stopped working. We are new to Tennessee and were unfamiliar with brownouts and the possibility of an HVAC system entering a safety shutdown after a power event. I was able to restart the system and it was operating perfectly. I wasn't calling to complain or demand service--I simply wanted to confirm that I had taken the correct steps and hadn't done anything that could potentially damage the system. During that same call, I requested the records for the system, including the warranty registration information. I was told those would be emailed to me. I also requested information about a membership agreement because I was interested in having Patton continue servicing both my upstairs and downstairs HVAC systems. The only information I received was an invitation to become a member on August 11. The records and warranty information I specifically requested? Apparently those were destined for the same place as the promised callback. Later that day, while inspecting the upstairs unit in the attic, I noticed that the copper refrigerant line was exposed. It appeared an attempt had been made to tape or secure it, but the tape had shifted and the line did not appear to be properly insulated or sealed. Considering the system was only approximately three months old, I called Patton on August 12 and politely asked if someone could come out and properly secure the line. I was told someone would call me back. They didn't. On August 17, I tried calling again. This time I was greeted with the message: "We cannot complete this call." Apparently, this is Patton's interpretation of the "best customer experience possible." It turns out my phone number had been blocked. I'm still trying to understand exactly what I did to earn that distinction. I wasn't abusive. I wasn't demanding anything unreasonable. I wasn't even asking them to do anything beyond addressing a concern with an installation that they had performed only three months earlier. I was also trying to obtain basic warranty and equipment documentation for a system they installed. The other issue involved the downstairs HVAC system, which was installed in 2023. I asked whether Patton had service records showing whether the system had been properly maintained and whether I could obtain those records. I was told they don't keep records. As a military family that has moved several times, we've dealt with quite a few HVAC companies over the years, and we've always been provided maintenance and service documentation. So I found that answer unusual and asked some perfectly reasonable follow-up questions. I was trying to understand the history of the system and make sure there weren't existing issues I needed to know about. Apparently, asking questions about your HVAC systems is enough to get you promoted to the "do not answer this customer's calls" list. I understand that misunderstandings happen. I understand that companies get busy. I even understand that a company may occasionally disagree with a customer's request. What I don't understand is blocking a customer's phone number instead of communicating with them. If Patton's idea of delivering the "best customer experience possible" is promising to send documentation and never sending it, promising a callback and never making it, refusing to provide basic service information, and ultimately blocking the customer's phone number, then I suppose they have succeeded spectacularly. Unfortunately, this experience has completely undermined my confidence in allowing Patton to service or stand behind either of my HVAC systems going forward. The irony is that I initially contacted Patton because I wanted to continue doing business with them. I was literally asking how to become a maintenance customer. They managed to turn a customer who was actively trying to give them more business into a former customer without ever having to say "no" to the membership. That's genuinely impressive. There are plenty of HVAC companies that understand that customer service means more than installing a unit and collecting a check. I strongly recommend finding one of those companies. I made sure to let my realtor know as well so she can recommend literally anyone else to those new to the area and unaware of these guys. If "the best customer experience possible" is actually the goal, Patton may want to consider starting with answering the customer's phone call.

Rickie did a fantastic job with my carpet cleaning. He is prompt, very thorough and has great…read morerates. Thank for the great cleaning and your Great Customer service. I will definitely be referring you to everyone I know.

This is a very bad company and owner Rickie Sanders is not a good business owner at all first bait…read moreswitch quote $360 changed $603 and with a very bad attitude said ok $543. Not the worst sprays chemical in air ducts without asking after I told him I have emphysema and I had to go to hotel and he killed my fish in my fish tank that can not due chemicals and still had a attitude. He is not a good business person or owner. My husband and I are definitely not complainers and have always supported small businesses! Please do not use his company. No rating.

I will definitely use again. He came out late at night to diagnose the problem, got the part the…read morenext day and had it fixed. Real down to earth guy. Travis explained the problem and fixed it very promptly. I highly recommend you give Travis a call, you won't be disappointed.

I called SEC to come out and give me a price to install a new unit and ductwork. Jeff came out and…read moreexplained everything to me in detail and gave me options to fit my budget. He showed up when he said he would and did a great job. If anyone is in need of service, I would highly recommend SEC. This is the first review I have ever left anyone. (Other than my terrible experience at Texas Roadhouse @ Wolfchase.) But, I felt this company was very deserving of one.

Ladies have no fear!!! My AC went out while my husband was out of town. Jeff B. was able to come…read moreout promptly, and while my unit is 18 years old, the problem didnt require an immediately huge purchase. Jeff cleaned/serviced my 2 units and also identified a potentially dangerous electrical issue that an electrician confirmed and repaired. Jeff could have taken me for a dishonest ride, but he didnt. He was professional, courteous, clean-cut, his prices were fair, he walked me thru what he was doing, and he was very patient and welcoming with my many questions. Jeff came highly recommended by another former customer (who I work with) and I can see why. When my compressor finally does go out I'm going to call South Eastern Comfort, LLC - for sure. I highly recommend this company.

On time, Get right to work, get the job done fast and done well, prices are good, and the lady who…read moreanswers the phone is nice as can be, have used them several times and will continue to always use them in the future.