Last week, we accidentally locked the keys to our rental car in the trunk at the lake. All day…read morestory short, after 3 people came out, several opinions, and the rental car company being absurd, Steve was the only one who knew exactly what to do and didn't take advantage of us despite the position we were in. We're forever indebted and grateful!

Steve is a qualified, experienced locksmith. Veteran owned business. He is qualified in all types…read moreof auto key making and great with residential and commercial locks

Paul is fantastic! When I called on a Thursday afternoon to re-key the house, he was able to come…read morefirst thing the next morning (and probably would have come right away, but I was not in that much of a hurry). When he arrived, he was respectful, knowledgeable, and pleasant. He asked pertinent questions, gave good tips and was extremely well priced. I highly recommend Paul for any locksmith needs.

Great service and value, helped my my family out of a jam when the ignition key for our vehicle…read morebroke at a campground. Very knowledgeable and was able to get us on the road. Thank you!

We had a great experience! He was very knowledgeable, professional, and arrived right on time. He…read morequickly diagnosed the issue with our stuck patio screen door and had it opened within minutes. What really stood out was how clearly he explained what caused the problem and gave helpful advice on how to prevent it from happening again. Efficient, reliable and friendly!

Good, prompt service. The pricing was reasonable and the owner is a great guy. Everything was…read moretaken care of within hours

Amazing job with a hard to make key!! And very nice shop that has lots of great lock and key…read moreaccessories. Helpful people with great knowledge and experience!!

The technician arrived on time and re-keyed my locks quickly. I highly recommend them!read more

I recommend Gray Duck for any key issue you may have. Eric is at the top of his class for cyber…read moresecurity, home locks, and in my case, a car key fob. I needed a replacement key fob for my new Toyota, and I definitely did not want to go to a dealer because of past experiences. Eric went to the trouble of researching and swiftly finding the rare key fob from a distant state. It can be really difficult to make a key fob work correctly for sensor-filled cars. Eric was able to make it all work. Before Gray Duck, I had talked to a couple of other locksmiths, and they were not equipped to make a replacement key for this Toyota. So if you're having a key issue, forget the other locksmiths and go straight to Gray Duck.

He was able to come quickly and did an excellent job. Would highly recommend for any locksmith…read moreneeds.

I nearly cried when I locked the keys and my phone in my car so I couldn't push a signal to my 2021…read moreToyota Camry. My friend called Big Bens Locksmith and Be made it on base (military) within an hour and had my car unlocked before I could even get to his location. He was so professional and courteous. I cried again because I was told the features of locking her key in the trunk could only be done by Toyota themselves. I will forever be grateful for the fast service and how polite Ben was. Thank you forever!!!!

WANT TO BE CALLED NAMES. COME HERE! Super unprofessional service. Talked to people as of they're…read morestupid and absolutely no understanding at all. Trash customer service and place! TOMS LOCK IS THE KEY.

Super fast & great They came out on emergency need…read moreespecially in Minnesota winter They were kind

Got our locks rekeyed and loved the service. Educated on locks and it was an amazing value. I…read moreappreciate the speed of the service, transparent prices, and Sam was such a great friendly person. Would for sure use again

SO quick and efficient. Price fair, response fast and provided cost estimate up front. I have not…read morehad this good of home service! Highly recommend! I'm keeping the number handy!!!

Extremely responsive, personable, and professional service! Thank you for helping us get back into…read morethe house after we locked ourselves out.

Best place in rochester hands down. Great service. So glad they opened a store. The prices were…read morebetter than anyone else in town by far an so fast to copy keys that actually work without have to go back once or twice.

Beware! Not all of their technicians are honest. I stupidly…read moremade it possible for this "tech" to rip me off by not inquiring about price during the initial call to the dispatcher. The "tech" showed up about the time he said he would and did the job quickly, but insisted on $185 IN CASH for what should have been, according to the website, a $60 service call.