Mike responded to my quote inquiry quickly. He made himself available right away, which was lucky…read morefor me! He was highly professional and got the job done fast and was very reasonably priced. Definitely recommend him! Love supporting our local businesses!

Great service and so reasonably priced! Mike re-keyed a patio door and saved me the money and…read morehassle of replacing the door handle when I had lost the key for it. A much better option!

Last week, we accidentally locked the keys to our rental car in the trunk at the lake. All day…read morestory short, after 3 people came out, several opinions, and the rental car company being absurd, Steve was the only one who knew exactly what to do and didn't take advantage of us despite the position we were in. We're forever indebted and grateful!

Steve is a qualified, experienced locksmith. Veteran owned business. He is qualified in all types…read moreof auto key making and great with residential and commercial locks

We had a great experience! He was very knowledgeable, professional, and arrived right on time. He…read morequickly diagnosed the issue with our stuck patio screen door and had it opened within minutes. What really stood out was how clearly he explained what caused the problem and gave helpful advice on how to prevent it from happening again. Efficient, reliable and friendly!

KC was fantastic! He showed up fast, helped us get into our vehicle in no time, and was incredibly…read moreprofessional and friendly throughout the whole process. Highly recommend!

Exceptional quality detailed work. I needed a skeleton key duplicated and Pat's attention to detail…read moreblew my mind and it was fascinating to watch him work. Grateful we found him because we also have old weird locks on our doors that needed help and we also needed help with a Schlage keypad reprogramming situation. A++++

2006 G6. They got the job done, however, they were over an…read morehour late with no call until they were 10 mins away, and it took about 1.5 hours longer than they told me, because the technician failed to complete daily paperwork and this caused a system to not grant him access to the services that he needed.

Great service from Minnesota Locks! My front door latch was fixed 1.5 hours after I called them!…read more(They had an opening). I'll absolutely call them again. Highly recommended!

When I needed to add keys to three sliding doors on the houseboat, these guys asked a lot of…read morequestions up front and I also sent photos. They weren't able to help, but they did a lot of legwork on my behalf. So, I appreciated them nevertheless. Turns out, the part I needed for each door was $12 at menards. Prior to contacting a locksmith, it's time and money saving to take photos like those below.

Best place in rochester hands down. Great service. So glad they opened a store. The prices were…read morebetter than anyone else in town by far an so fast to copy keys that actually work without have to go back once or twice.

Beware! Not all of their technicians are honest. I stupidly…read moremade it possible for this "tech" to rip me off by not inquiring about price during the initial call to the dispatcher. The "tech" showed up about the time he said he would and did the job quickly, but insisted on $185 IN CASH for what should have been, according to the website, a $60 service call.

Wish I could rate this a 0/5. Literally could not recommend this place LESS. Would like to start…read moreout by saying that the associate Chad who physically came out to help us, was very kind and helpful. Our car was stranded in a fast food restaurant parking lot overnight after the key broke off the fob in the ignition and we were unable to reprogram a new fob. Called Paul's Lock & Key Shop for advice/availability as my sick grandfather was stuck at the hotel without his medications and needed to return home as soon as possible. Owner Jim answered the phone and immediately began to speak with hostility towards us, saying "are you going to shut up so I can talk?" and "I'm trying to do you a favor and if you don't stop talking I'm not helping you" as my mom was trying to relay information from him to me so I could follow his instruction. He also cussed at us, saying "well maybe I should fucking talk to her then!" When my mom was explaining the situation to him. It made an already incredibly stressful day 1000x worse, and I never expected this kind of customer service in Rochester. Especially where 90% of visitors are likely having the worst day of their life and could be met with a small amount of kindness. You never know what someone is going through. Will not be using services again and certainly will not be recommending to others/will be warning those looking for appropriate service to look elsewhere. Very disappointing.

Very Rude, Spoke with Travis about a job and he said they are very busy but they will ACCEPT IT, I…read moreasked if he has a rough day / Date and I confirmed I'm not rushing I just want to know, He said you can go with some one else, and hang up the phone, Its type of business that they are very busy that they don't Care about customer or customer service, They want customer to pay and that's it, We can not even ask when they can provide the service, The type of business that the community should not support as they showing their ugly face when income is coming

Super fast & great They came out on emergency need…read moreespecially in Minnesota winter They were kind

Got our locks rekeyed and loved the service. Educated on locks and it was an amazing value. I…read moreappreciate the speed of the service, transparent prices, and Sam was such a great friendly person. Would for sure use again

Fast and excellent service! So appreciative we found him and he was here in one hour! Fair and…read morehonest pricing! Thanks so much

Super friendly, punctual and hard working. Very great response time, communication and affordable…read more I would highly recommend going through Active Locks 24-7 and will contact them again in the future if need be. Thank you!