Mike provided excellent service. He was courteous, helpful, and professional throughout the entire…read moreprocess of re-keying our home. Communication was clear. His attention to detail gave us peace of mind. We definitely recommend.

Mike responded to my quote inquiry quickly. He made himself available right away, which was lucky…read morefor me! He was highly professional and got the job done fast and was very reasonably priced. Definitely recommend him! Love supporting our local businesses!

Last week, we accidentally locked the keys to our rental car in the trunk at the lake. All day…read morestory short, after 3 people came out, several opinions, and the rental car company being absurd, Steve was the only one who knew exactly what to do and didn't take advantage of us despite the position we were in. We're forever indebted and grateful!

Steve is a qualified, experienced locksmith. Veteran owned business. He is qualified in all types…read moreof auto key making and great with residential and commercial locks

We had a great experience! He was very knowledgeable, professional, and arrived right on time. He…read morequickly diagnosed the issue with our stuck patio screen door and had it opened within minutes. What really stood out was how clearly he explained what caused the problem and gave helpful advice on how to prevent it from happening again. Efficient, reliable and friendly!

Good, prompt service. The pricing was reasonable and the owner is a great guy. Everything was…read moretaken care of within hours

After so many calls to the so-called locksmiths in the Google, and Yelp, this is only one of a few…read more"real" companies that really a true locksmith company that I would come for my service in the future. He is a real deal, professional, friendly person. He took time to explain all my questions, concerns without rushing. Most of companies I called, they have the fake address , fake phone numbers. If you call, it routes to the SAME virtual company from whatever place in the earth, and tell you that they will send the guy or have the guy call you and come to your place ONLY . If they mess you up, I guess good luck to you Anyway, buyer be aware. I came to his shop, see the guy in my own eye, I know I'm in the good hand. He is the owner and stand by his service. I'm happy and let the whole world know about him, his shop and his service.

Exceptional quality detailed work. I needed a skeleton key duplicated and Pat's attention to detail…read moreblew my mind and it was fascinating to watch him work. Grateful we found him because we also have old weird locks on our doors that needed help and we also needed help with a Schlage keypad reprogramming situation. A++++

Amazing job with a hard to make key!! And very nice shop that has lots of great lock and key…read moreaccessories. Helpful people with great knowledge and experience!!

The technician arrived on time and re-keyed my locks quickly. I highly recommend them!read more

Best place in rochester hands down. Great service. So glad they opened a store. The prices were…read morebetter than anyone else in town by far an so fast to copy keys that actually work without have to go back once or twice.

Beware! Not all of their technicians are honest. I stupidly…read moremade it possible for this "tech" to rip me off by not inquiring about price during the initial call to the dispatcher. The "tech" showed up about the time he said he would and did the job quickly, but insisted on $185 IN CASH for what should have been, according to the website, a $60 service call.

Wish I could rate this a 0/5. Literally could not recommend this place LESS. Would like to start…read moreout by saying that the associate Chad who physically came out to help us, was very kind and helpful. Our car was stranded in a fast food restaurant parking lot overnight after the key broke off the fob in the ignition and we were unable to reprogram a new fob. Called Paul's Lock & Key Shop for advice/availability as my sick grandfather was stuck at the hotel without his medications and needed to return home as soon as possible. Owner Jim answered the phone and immediately began to speak with hostility towards us, saying "are you going to shut up so I can talk?" and "I'm trying to do you a favor and if you don't stop talking I'm not helping you" as my mom was trying to relay information from him to me so I could follow his instruction. He also cussed at us, saying "well maybe I should fucking talk to her then!" When my mom was explaining the situation to him. It made an already incredibly stressful day 1000x worse, and I never expected this kind of customer service in Rochester. Especially where 90% of visitors are likely having the worst day of their life and could be met with a small amount of kindness. You never know what someone is going through. Will not be using services again and certainly will not be recommending to others/will be warning those looking for appropriate service to look elsewhere. Very disappointing.

Sales person was beyond unprofessional and arrogant, yelled at customer. Showed up wreaking of…read morecigarette smoke. Never do business with these people. Owner didn't care and made zero effort to make it right.

Super fast & great They came out on emergency need…read moreespecially in Minnesota winter They were kind

Got our locks rekeyed and loved the service. Educated on locks and it was an amazing value. I…read moreappreciate the speed of the service, transparent prices, and Sam was such a great friendly person. Would for sure use again

SO quick and efficient. Price fair, response fast and provided cost estimate up front. I have not…read morehad this good of home service! Highly recommend! I'm keeping the number handy!!!

Extremely responsive, personable, and professional service! Thank you for helping us get back into…read morethe house after we locked ourselves out.