Mike provided excellent service. He was courteous, helpful, and professional throughout the entire…read moreprocess of re-keying our home. Communication was clear. His attention to detail gave us peace of mind. We definitely recommend.

Mike responded to my quote inquiry quickly. He made himself available right away, which was lucky…read morefor me! He was highly professional and got the job done fast and was very reasonably priced. Definitely recommend him! Love supporting our local businesses!

Technician was very rude and arrogant. Ill gladly pass on this company for future buisness.read more

I was in LA Crosse from out state and my son accidentally locked our keys in the car late night. We…read morewere pretty much stranded as we don't know anybody in the area. I called Coulee locks and Mark literally made our night. He had our car unlocked in minutes and was the nicest most generous and understanding person. Thanks for helping us Mark!!!

Best place in rochester hands down. Great service. So glad they opened a store. The prices were…read morebetter than anyone else in town by far an so fast to copy keys that actually work without have to go back once or twice.

Beware! Not all of their technicians are honest. I stupidly…read moremade it possible for this "tech" to rip me off by not inquiring about price during the initial call to the dispatcher. The "tech" showed up about the time he said he would and did the job quickly, but insisted on $185 IN CASH for what should have been, according to the website, a $60 service call.

Paul is fantastic! When I called on a Thursday afternoon to re-key the house, he was able to come…read morefirst thing the next morning (and probably would have come right away, but I was not in that much of a hurry). When he arrived, he was respectful, knowledgeable, and pleasant. He asked pertinent questions, gave good tips and was extremely well priced. I highly recommend Paul for any locksmith needs.

Great service and value, helped my my family out of a jam when the ignition key for our vehicle…read morebroke at a campground. Very knowledgeable and was able to get us on the road. Thank you!

I couldn't be more happy with they work that was done at our place. We needed a re-key of a new…read morehouse, about a dozen locks. The tech was very polite, knowledgeable and took care of business the way I would want an employee of mine to take care of it. If you need a locksmith, look no further...

Tru Lock saved us Labor Day Friday evening. We were returning home from a camping trip towing a…read morecamper and stopped at the I94 rest stop. Upon return to the vehicle the key no longer turned despite efforts by 4 different people. An auto mechanic was unsuccessful. The locksmith arrived at 8PM in a well kept and labeled van which was basically a mobile locksmith workshop. He was very skilled and experienced and we were driving again in an hour with a refurbished lock cylinder and 2 new keys. He was great- very professional , polite and confident- sorry I don't recall his name

Wish I could rate this a 0/5. Literally could not recommend this place LESS. Would like to start…read moreout by saying that the associate Chad who physically came out to help us, was very kind and helpful. Our car was stranded in a fast food restaurant parking lot overnight after the key broke off the fob in the ignition and we were unable to reprogram a new fob. Called Paul's Lock & Key Shop for advice/availability as my sick grandfather was stuck at the hotel without his medications and needed to return home as soon as possible. Owner Jim answered the phone and immediately began to speak with hostility towards us, saying "are you going to shut up so I can talk?" and "I'm trying to do you a favor and if you don't stop talking I'm not helping you" as my mom was trying to relay information from him to me so I could follow his instruction. He also cussed at us, saying "well maybe I should fucking talk to her then!" When my mom was explaining the situation to him. It made an already incredibly stressful day 1000x worse, and I never expected this kind of customer service in Rochester. Especially where 90% of visitors are likely having the worst day of their life and could be met with a small amount of kindness. You never know what someone is going through. Will not be using services again and certainly will not be recommending to others/will be warning those looking for appropriate service to look elsewhere. Very disappointing.

Sales person was beyond unprofessional and arrogant, yelled at customer. Showed up wreaking of…read morecigarette smoke. Never do business with these people. Owner didn't care and made zero effort to make it right.

They are the best, they carry every key you could need, and then plenty of other items, key chains,…read morerings, etc.

From the owner: We Serve All of Our Customers with Prompt Service…read more Keyless locks dramatically enhance the convenience, safety, and security of homes and businesses, especially when installed by the experts at Bowmans Safe & Lock. We are residential and commercial locksmith experts, providing full-service locksmith services for all your door, lock, and key needs.

Overdue review. One of the most honest, trustworthy and fast service (mobile) locksmiths you will…read morefind. I was up North for a funeral and left the house without thinking and locked the door with no keys on me. I found this guys online and called them up. The gentlemen answered the phone and I explained what had happened and he said he would be there as fast as he could. True to his word, he arrived, but first verified who I was and the circumstances. Although he tried many things, he was unable to gain access, due to the secure nature of the door looks. After trying for an hour. He stated that there was no charge. I seriously begged him to take my money because he tried all his tricks and that my friends is part of the his time (like mine and yours) is worth something. I finally reached my sister and she had a spare key, but if you happen to get locked out of your house or car, call them and they will take care of you. Don't let the fact that he couldn't get me in, through you off, as my locks were very special and therefore a serious challenge. At least he validated that the security of the house. In any case, very honest and that is just about priceless in today's day and age!

All I have to say is these guys are AWESOME.... Had trouble with a door lock on our vehicle and…read morethey were able to repair it instead of me having to take the car in to the dealer to have fixed.

Tony is a stand up dude! Very honest and looks out for his customers. Plus, he has a shop cat named…read moreSasha, and what's better than that??

I had to change out the locks recently and called on American Lock & Key--what a great decision!…read moreTony was absolutely amazing from start to finish. His team showed up the same day, handled everything quickly and professionally, and made the whole process incredibly easy for us. What really stood out was the follow-up later that evening to make sure everything was working properly and that we were happy with the service. That level of care and customer service is hard to come by these days. Highly recommend American Lock & Key--and if you can, ask for Tony. You won't be disappointed!