On 10/22/25, ordered 8 windows and we were told to expect the windows to be installed in…read moreapproximately 24 weeks, or March 2026. They stated they would measure the windows, order the windows, build the windows according to measurements so they were an exact fit, and install the windows. They did not contact me until 4/14/26 to schedule an install. Their first availability was 5/11-13/26. They confirmed installation by phone on 5/8/26. On 5/11/26, the installation team arrived at my home at approx. 8:45 a.m. (after being told they would be there at 8 a.m. and having to call them). I received a call from the Albert Lea office at 12:51 p.m. stating that all 8 windows had been mismeasured and they would have to order new windows. They had no explanation of how all 8 windows were mismeasured or why it took them a few hours after their team left my house before calling me about the news. On or about May 22nd, I received a phone call scheduling the install team to come back out a second time. Install was scheduled for June 15-16/26. On 6/15/26, the install team showed up around 8:15 a.m. That night, I noticed that 4 of the 8 windows had been installed, 1 was broken but in place (without window trim), and the other 3 had not started. I assumed that when they came back on 6/16/26 they would fix/replace the broken one and install the remaining 3. On 6/16/26, I received a call from the Albert Lea office at 12:29 p.m. and was informed that one of the windows was broken and they needed to re-order the window again. This would be the 3rd re-order for this specific window. They had no explanation of why they didn't call me on 6/15/26 when they discovered the window was broken. I spoke to the General Manager, Sheila, a couple days after and, again, she still had no explanations but expressed her apologies and stated she would investigate the matter as it didn't seem reasonable for all 8 windows to be mismeasured and for such a delay in always relaying to me about the issues they were running into with mismeasuring and a broken window. She also asked me what sort of discount it would require for me to order my living room windows through them which were quoted at $43,631 for 18 windows, given all of the issues with the current 8 windows. I never received another call back from her. On or about 6/19/26, I was called to schedule the installation of the 8th window. It was scheduled for 7/6/26. I informed them that I wasn't going to miss work again to meet the team and would leave the door unlocked. However, at 9:25 a.m. on 7/6/26, I received a call stating the team was there and nobody was answering the door. I reminded them that the door was unlocked and they were to go in. The install team left my house at approx. 10:30 a.m. according to my security cameras. When I went home for lunch at 12:15 p.m., I discovered that the broken window was still there and no work was done. I called the Albert Lea office and they had no explanation at that time and needed to investigate. I then received a call at approx. 2 p.m. from Chad Bonin who sold me the windows in October 2025, informing me that the 8th window they were to install had a frame that wasn't going to fit. There was no explanation as to how this happened and only that they were ordering a new frame and window and someone would reach out when they were ready to schedule an install. This is now the 4th re-order for this one window. I also discussed a discount due to all of the issues we have had. I did inform him that I wasn't going to order our living room windows through them as if there were this many issues with 8 windows, I had serious concerns about ordering 18 windows through them. He expressed that he did not blame me for that decision and asked me to send him a figure I was requesting for a discount. On 7/6/26, I emailed Chad requesting a discount of $5,320.00, which was 30% of the total order. According to a document from Renewal, the one window that has been ordered 4 times, was priced at $3,717. I felt that due to all of the extra time off work, moving of items in the house, stress from dealing with the issues, and non-timely communication from the company, the cost of the 8th window, plus extra for the aforementioned items, was very reasonable. I received an email back from Chad on 7/8/26, stating the General Manager, Sheila, was willing to offer a $500 discount. I feel that offer is a slap in the face compared to the troubles we have encountered. As of now, I still haven't been contacted about installation of the 8th window.

Home Solutions Midwest installed Gutter Helmet for us in 2018. We are installing new soffit and…read morefascia in 2024, and in order for the warranty on the 2018 installation to stay intact, the new contractor won't remove/replace the Gutter Helmet and told me to get in touch with the original installer. 8/10/24 I sent an email from Home Solutions Midwest's websote to find out the cost to remove and replace the Gutter Helmet... no response. 8/14/24 I called them and asked to speak to Dennis Blickenderfer (original salesperson). They gave me his cell number. I called Dennis and left a voicemail... no response. 8/15/24 My husband called and was told that Dennis would call us back tomorrow... no call back. 8/20/24 I called to talk to ANYONE that would answer my questions. Ranee told me that she would talk to (?) and call me tomorrow with cost... no call back. 8/26/24 I called to talk to Ranee because she did not call me back. Not only the next day, but for the next SIX days. She is out of the office. I left a voicemail to have her call me back.* *I will update when further communications occur... or don't occur