Awesome all the way around. Had plumber, Estimator, HVAC service and HVAC installers. All great. A…read morebit expensive; but you get what you pay for.

Just received a call from Tonna about our washer connection and apparently there was a mixup and…read morethey were going to finish the job Thanks to them

Customer service at Haley has always been outstanding from time appointment is made till service…read morecompleted. Kolton is a great technician, excellent communication regarding arrival and everything he did. Look forward to seeing him in the Fall for our next service.

Fast, thorough, and great communication. The guys were nice and worked hard the whole time they…read morewere in my house.

The "estimate" is a dollar amount and a generic photo of a duct. The technician refused to clean…read moreany ducts that are behind furniture and the dryer duct which was the main reason I wanted duct cleaning service. When I called to request that duct was cleaned, they brushed aside my questions and then did not return my call despite telling me they would. Extremely poor service and no attempt to make it right.

Installed a brand new HVAC system 2020. It leaked coolant in 2023 and ruined the compressor. I was…read morecharged labor and coolant fee fees. Compressor replaced free of charge. Again leaking in 2025. Compressor is bad. Repeated phone calls to the contractor. They want to charge me again for labor and coolant. I have contacted the Better Business Bureau. Their folder says they are Better Business Bureau accredited. They are not. I would avoid using this contractor at all costs. Not responsible. Do not get back to you. Obviously their installation was improper in the first place. And now they are charging me for their mistake. I have seen other reviews that they are bad as well.

Our gas furnace stopped working on the same night we happened to get over 12 inches of snow. I…read morecalled when they opened at 8; Eric was at our house by 9 (before the plows came through) and by 9:30 we had our igniter replaced and furnace running. Timely, friendly, & professional!

I called Steve Green because I think they installed my Fantech heat recovery ventilator that wasn't…read moreworking properly. The tech that showed was really nice but I think he lacked the knowledge to fix this unit. It took 45 min for him to find that I had a short in the wires. He assumed that the wires connected to the controllers and he spent another 30 to 40 min checking all 4 of them. He finally gave up and said he couldn't find the short and that all he was doing was running up my bill at this point so he on hooked the wires and left without fixing anything. Later I went up to the bath and pushed the controller and it came on. I thought that it was strange that this could work with it being on hooked so I decided to follow the on hooked wires and I found the short 3 feet away from the unit pitched between the furnace duct and a floor beam. I then called the tech to let him know that I found the problem and that the wires ran to the furnace and not the controllers, he sounded surprised and then asked why would the unit be wired to the furnace. Yet they still sent me a bill for $135 for 1 1/2 hours of work when all he had to do is fallow the wires.

Our water heater gave out and we received outstanding service when H & M replaced it. They were…read morevery accommodating in working with our schedule and did a great job--thanks.

Wouldn't use anyone else. They are the best. Had an issue hubby tried to fix, they showed up at the…read moreend of the day and fixed things. They are the best.

We had a faucet that needed installing and so we wanted a professional plumber to come so we…read morecontacted them. They were here in a timely manner, It was installed and It was great. They were efficient and timely so we're very thankful for their great service.

I had a pipe that was leaking above my kitchen ceiling and Duncan S. was the plumber available when…read moreI called. He was at my condo in less than 20 minutes. He explained every step of the process and was very considerate of my belongings and the space around them. He even went above and beyond and drove back to his workplace to grab some sheets so my carpets would not get damaged or wet. He did an exceptional job at repairing my pipe. Happy to say there is no more leaking. Thank you Duncan!

He arrived promptly, ahead of schedule. Diagnosed the first issue in minutes and that project was…read morefinished. For the second project again, done efficiently as well as satisfactory. Hero Home Services, may be new to Rochester, but I hope to see them in the future. They provide plumbing, electric and hvac. Give them a call.

From the owner: For more than 109 years, Hero Plumbing, Drains, Heating, Cooling & Electrical has been providing…read morefast, reliable heating, air conditioning, drain, plumbing & electrical services in Minneapolis, throughout the Twin Cities & now Rochester & Owatonna. Whether you need electrical work, furnace repairs, a/c installation, duct cleaning, or routine drain cleaning, their team of highly-trained technicians is well-equipped to get the job done. Hero is proudly A+ rated and accredited by the BBB. We are also recipients of the Angi's Super Service Award & a Best of 2020 HomeAdvisor Winner. Hero has also been named a '22 Top 200 Workplace by the StarTribune. When you need trustworthy home services in the Twin Cities metro area or Southern MN, Call Hero.