From initial contact to estimate to installation the purchase of my new water heater was very…read moreprofessional. Callan, the tech, did a great job of explaining all the options to make sure I understood them all. Once I had made my decision, the installation proceeded in a timely manner. Callan was very respectiful of me and my property and made sure he had cleaned up and I was satisfied before leaving my house. I would do business with them again!

I moved into a house that didn't have a water softener, I inquired about a water softener and was…read morequickly taken care of by a very nice person answering the phones that quickly got something scheduled. Once the technicians arrived, they were polite, clean, and efficient. I'm very happy with the water softener and the overall experience. Will recommend.

B and C did the plumbing and heating in our new house. they are everything a person is looking for…read morein a friendly hardworking professional company. From the people in the office to the service men, I can not say enough good things!

Called B&C to check on a possible water heater leak. They told me it's $145/hr. Tech came quickly,…read moresquatted in front of the heater, and said "yep, it's leaking from the tank, you need a new one." Gave us estimate and scheduled replacement. The next day, the water dried up. Appt cancelled. Charged $135 for a 10 min "check." The floor is still dry. Shabby work. Not true to their rate claims. Will not use again.

I had a hot water heater issue. Caleb was recommended by a friend. He came by several hours after…read moreI called (day after a holiday!) and was able to get my concern fixed and I have hot water again! Phenomenal! I highly recommend Felton Plumbing.

This place was amazing. They were professional, on time, communication was fantastic. PLUS they are…read moreVERY reasonable with their prices.

This company truly cares. We had Paul help us with a bathroom remodel and we could not be happier…read more He did an excellent job. Paul was professional, on time, and the quality of the work was outstanding. Everything turned out exactly how we hoped. The office gal (Connie) was so sweet and professional. Their name totally represents who they are!

Broken, old water heater ... 1st Class Plumber made the Frustration Disappear! $400 less than a…read morecompetitor. Fast service. Plumber arrived ahead of time...Great!! Honest. Straight forward. Fair. Installation was A+ (as evaluated by a retired plumber.) And they allowed me to pay off the bill in 3 installments. I am a return customer!

Buyer beware, if something goes wrong with your project, this business will not rectify and make…read morethe situation right. During a service call the equipment being used malfunctioned and broke in my pipe, it took several days to locate the broken snake, which resulted in drywall being cut out in multiple places in my home. Eventually, the snake was found. now the business will not repair all the damage they caused in my home. Please note I paid them $800 plus the initial $150 for the initial service. This mistake will cost me an additional $800 to $1000 to fix my drywall. Buyer beware this company will take advantage of you if you are an elderly person. the $800 paid to them should not have been paid due to the hours occurred at my home were spent looking for an item of theirs that broke, not for what they were hired to do in the first place.

Great experience When the toilet is clogged it's an emergency From the first phone call with Kris…read moreto the speedy arrival of Alex Lee I knew I had chosen the perfect company for my solution If I could give 10 stars I would! I hope I won't need unclogging services again, but I've put them in my contact book for any plumbing need in the future Customer service at its BEST

Mike was very respectful about our cats (they are Indoors only)…read more Is work was awesome.

Summer maintenance check on Air Conditioner. On time, knowledgeable, cordial and efficient.read more

He arrived promptly, ahead of schedule. Diagnosed the first issue in minutes and that project was…read morefinished. For the second project again, done efficiently as well as satisfactory. Hero Home Services, may be new to Rochester, but I hope to see them in the future. They provide plumbing, electric and hvac. Give them a call.

Awesome all the way around. Had plumber, Estimator, HVAC service and HVAC installers. All great. A…read morebit expensive; but you get what you pay for.

Just received a call from Tonna about our washer connection and apparently there was a mixup and…read morethey were going to finish the job Thanks to them