I unexpectedly ran into an issue with an electronic lock. I choose A-1 key shop because of positive reviews and availability on my day off. Initially, Mark was professional and gained entry to the room after 45 minutes. If the encounter had ended there, I would have given him 5 stars. However a stealthy act, I caught him taking pictures in my home on his cell phone, changed my rating. When I called him out, he said, "Oh, I didn't think you'd mind." If that were true, he would have asked me first and not attempted to hide his actions. I insisted that he delete the photos. He apologized but I felt uncomfortable and my privacy was violated. I just wanted to pay him and end the encounter. Later, someone needed a locksmith and remembered I had a recent service. They asked for my recommendation so I decided to share my experience. read more