Spoke to service 20 minutes ago. Bought the boat from them when they where Advantage and was a…read morereliable customer since. I had already called twice during business hours since Friday July 10. Each time I was told we are slammed and will call back, no call back. I asked for an appointment and was told Aug 13. I said not good enough and I could go somewhere else. Today is July 13. I miss the previous owners. At no time did I become angry. This terrible customer service. A negative rating. This dealer is not even close to the standard set by there previous organization. MINUS 10 black stars I had to give 1 star to post a review, what a joke.

The people here are attentive and friendly. They answer the phone and they do what they say they…read morewill do. They are very honest and caring. I was about ready to get swindled by another source who were saying I needed the outdrive rebuilt, but after taking it here they just fixed the problem and I was on my way in a few days. They even sent a mechanic to my dock. I won't be going anywhere else in the future.

Top notch service and Marina. Purchased our boat from Bog Thunder 2 years ago and the sale went as…read moreplanned and smooth. Over the last 2 years Big Thunder has serviced our boat and we couldn't be any happier.

DO NOT BUY FROM THEM! THEY DON'T HONOR THEIR WARRANTY!! I had a failed part on a lift I bought…read moreunder warranty and they blamed it on the control box company. They lied about testing the lift when it dropped and totaled my boat. They will not take ownership on their warranty! The owners hide and can't talk to any of them because they know they are liable for a failed lift. The control box company told me they never registered the box. The box was 3 years old before they installed it on my lift! I have $60,000 in damages. I had the same problem a year ago with my lift and they did not pressure test or get the control box company out to test it because they knew it was not warrantied. If they did come out the lift would have been fixed and all of this wouldn't have happened. BUYER BEWARE!!!

New Boat Lift: 6800 LT model…read more I had a tough decision to make as I had an existing relationship with a great team that provides another brand of lifts to replace our "Old" lift destroyed this winter due to old age. Doing my own research, I came across Casey and His Team and decided to hear him out on the advantages of the Loto Lift 6800 LT. Casey knows his lifts and while he did not "Bad Mouth" the other brand, he did feature the advantages of his lift. I made the decision to go with an unknown team over the great service of the known team simply because I felt the Loto Lift had too many features I could not pass up: I COULD NOT BE HAPPIER ABOUT THAT DECISION. Casey was scheduling a few weeks out and gave me a tentative date for removal of the "Old" and installation of the "New". As the date approached, he contacted me with the exact date so we could be there. They came as scheduled and the installation was 100% professional. I cannot thank him and his team enough. I have a second lift of the "Other Brand" that is still reliable, but comparing these two lifts Side-by-Side is a "No Brainer". I simply love that all of the hardware is above the water and the construction of the 6800 LT is incredibly impressive. I cannot give a higher rating for both Before the Sale and Installation. Friendly, competitive and professional throughout the installation. Everything I witnessed convinces me that Casey and his team will stand by their work for years to come. When the time comes, I will definitely consider the Lotto 6800 LT model! Thanks to everyone at Loto Lift!

Everything went well. Had all the formalities done up front and when we arrived everything was…read moreready to go. All we needed to do was register operators. They moved the boat from the hoist and made it ready for us to board. They went over some of the more basic rules. The pontoon we rented was a tri-hull. The boat was relatively new and everything worked well. I especially like the dept finder whereas we were suspect of shallow waters. Got our deposit back quickly. We also took a pull behind water tube for the kids. The staff was kind, friendly and very knowledgeable. When we returned the boat it was very easy.

Pirates Point for gas. Called ahead since it's out of season & the owner, Kent said he'd meet us…read moreto get gas. I called to let him know we were 15 minutes out & he was waiting for us at the dock! So much help. Pirates Point also offers rentals.

Bought a 2022 Sea Ray 270 SDX from Colin. He was super helpful, flexible & willing to work with us…read moreon our schedule. Living in KC & only being at LOZ on the weekends stretched the sales process out. He has been very patient. We had 2 minor issues with the boat come up during our test drive. He's resolved one of them & is working on fixing the other. Took possession of the boat last weekend. Very happy with our purchase and the level of service we've received from Colin. Highly recommend.

Where do I start! I called about a boat I've seen for sale over a year. I call and plan to fly…read moredown..... The big snow storm changes that. So I give the guy an offer, and state I'll pay half up front. Remaining in sea trial. Fine.... He sends me a purchase agreement with a 3/15 date on it. Never asked or mentioned dates.... I reply I will be on Military duty til 4/1. He states can't do that have other buyers this and that all of a sudden. Now he won't respond. Your typical Crooked all about ME salesman. So much for support out Troops!!!

Stand behind what they sell!!! This company sold us a boat that is listening and shifter actuator…read morewent out after 2 months owning it. Never again will I buy from them and will tell everyone!

While on Vacation in Lake of the Ozarks, our outboard on our Triton suddenly stopped after slamming…read moredown on a huge wave. My husband remembered Lighthouse and called them on Tuesday morning. The men were knowledgeable and fixed the problem economically as well! Lighthouse will be our #1 to go to with our Outboard!

I have had a VERY good experience dealing with Kelly's Port at Lake of the Ozarks…read more We began dealing with them last summer - ultimately bought a boat there. We've dealt with both Sales (Lucas R) and Service. We have also had interactions with Kyle Kelly. All of it has been really outstanding. They clearly understand the concept of customer service and priority. Recently hauled our boat down for a special repair - Monday AM - left here early - got there at 8:30 - and their service techs were waiting on me. Literally 46 minutes later - I was OUT of there - with FIXED BOAT in tow and headed back to Kansas City - and home by 12:30. Sometimes you run into an operation that "gets it" when it comes to customer service - and they certainly do! They get my highest recommendation and have earned me as a long term customer.

Bought a used Benny. 2.5 years old...120 hours. It was great but needed a little warranty work…read more The service department came to my dock and did what needed to be done Boat sale? Great experience Service? Ditto Questions? Answered quickly and professionally.

Did your boat break down? No problem! G&G will come fix it. I wish car repair shops would come out…read morethe way G&G does. They've been winterizing my boat for years. Always enjoyable to talk to while they're face deep in my boats engine, covered in dirt and oil.