Stand behind what they sell!!! This company sold us a boat that is listening and shifter actuator…read morewent out after 2 months owning it. Never again will I buy from them and will tell everyone!

While on Vacation in Lake of the Ozarks, our outboard on our Triton suddenly stopped after slamming…read moredown on a huge wave. My husband remembered Lighthouse and called them on Tuesday morning. The men were knowledgeable and fixed the problem economically as well! Lighthouse will be our #1 to go to with our Outboard!

Heartland Marine customer service has always been top notch for me. The first time I went to their…read morestore to get a sense of what type and make of boat I may like, a salesman caught my attention and after some back and forth, brought me into his office and talked me through 1) what types of boats work best on LOTO and 2) based on my needs, what types/makes of boats might work best for us. He wasn't pushy, but sincerely wanted to help point me in a more narrow direction to help hone in my search. . As far as their inventory goes, they only sell boats they would purchase for themselves. The inventory screams "picky for quality". While they aren't competitive in price, it doesn't seem like it's because they just have some corner of the market, but because they know what they have, the condition they're in, and because of that they know how best to price them (even if it may be a little higher than the same boat at another place). I think you'll have more confidence buying that boat at a higher price from them than from the other person. Boats can look the same, but definitely may not be. We never ended up buying a boat from Heartland, BUT...we will definitely keep them in mind when/if the time comes for the next or another one.

Jeremy and Amanda, now managers of Heartland Marine's service department, previously operated…read moreLaurie Marine, which they closed earlier this year. I paid Laurie Marine $9,658.67 for repairs and, based on Jeremy's diagnoses and recommendations, paid other entities another $6,138.14 --a total of $15,796.81. Despite that investment, my boat still has significant problems. The boat is now going to another shop so a different mechanic can finish what they started nearly two years ago. I contacted Jason at Heartland Marine for help getting Jeremy & Amanda to honor the warranty. Jason was extremely difficult to reach, and after finally speaking with him, he declined to provide assistance--even though his service manager had proposed solutions I was willing to consider. I strongly recommend that anyone considering trusting their boat to this service department carefully consider my experience. Additional Detail: The boat had only 285 hours on it and bought brand new by my Father in 1995. Jeremy diagnosed one cylinder with low compression. They had the boat for 6 months, leaving it partially uncovered outside over the winter costing me $800 for professional cleaning and discarded items. More concerning was the condition of the actual repair work. When I opened the hatch, I found numerous obvious problems: * Loose bolts laying on the engine & in the bilge. * Drive lube oil leaking all over the hull, with the reservoir nearly empty & the alarm sounding. * A hose clamp/bracket left uninstalled, allowing brand-new water hoses to be cut by the serpentine belt. * Multiple wires left disconnected, including the automatic choke & hour meter. * A circuit breaker left disconnected in the bilge. * Trash, old parts, bottles, & packaging left in the bilge. * Oil pressure gauge not working. * Depth gauge loose in its housing & not functioning properly. It still does not work correctly today. * Trim gauge still not working, despite the gauge and senders being replaced. * Engine extremely difficult to start, running poorly, cutting out and stumbling on acceleration. It still has power-delivery problems today. I estimate Jeremy made approximately 8-12 additional trips simply trying to get the work "buttoned up" but didn't and then vowed to have it right for 2026. February 2026: they supposedly merged with Heartland Marine. After weeks of continued effort, I eventually received a call from Jeremy. He claimed he knew what was wrong and could fix it, so I gave him another opportunity. Unfortunately, the problems continued. Jeremy became frustrated and started installing new parts: knock sensor did not resolve it. Then, he said ignition control module was the problem, but no longer available. He then installed a new distributor kit, but couldn't complete the wiring properly, and failed to properly set the timing. Then he broke off the starter gear. He then paid another mechanic (LOZ Marine) to fix what he couldn't. Jeremy claimed he had to put another $1,000 of his own money into it and "we are done" regardless of the existing failures to repair the things I had paid for. Jason, at Heartland Marine refused to uphold the Laurie Marine warranty. The Heartland Marine service manager had some reasonable ideas I was willing to consider in order to come to terms with the situation and move on but Jason was unwilling to agree to any assistance at all whatsoever. After nearly 2 years, two lost boating seasons, countless hours, approximately 8-12 return trips, nearly $16,000 in parts and labor Jeremy and Amanda suggested, and numerous unresolved mechanical and installation issues, I still have a boat with numerous problems which is going into another shop for full repair (and additional expense) in a couple weeks. It was not easy to find a local shop who was willing to take this botched project from Jeremy and Amanda. In my lengthy & exhausting experience with them, you cannot count on Jeremy and Amanda who are now managing the service department at Heartland Marine.

Top notch service and Marina. Purchased our boat from Bog Thunder 2 years ago and the sale went as…read moreplanned and smooth. Over the last 2 years Big Thunder has serviced our boat and we couldn't be any happier.

If I could rate Rough Water Docks any lower than 1 star I would. We purchased a used dock the 3rd…read moreweek of April, 2017. Rough Water Docks was recommended to us to move the dock to our cove, so we stopped by, told them we needed a dock moved and would probably need mud poles to secure it. Was told we would get an estimate within the next 2 - 3 days. Never happened. Stopped by again... was told we would get a contract within the next few days. Never happened. Stopped by numerous times over the next 2 months, received one excuse after another after another, with nothing happening. I finally contacted another dock company June 30th. True to his word my dock was moved the next Friday, with needed repairs and placement starting the following Monday. Rough Water is the worst in my opinion, with nothing but tap dance excuses and no action.

From the owner: Custom Dock Construction. Full-Service Dock company with a product that is built to last. Services…read moreinclude: -Dock Builder -Dock Repair -Dock Move or Push -Dock Modifications -Welding -Barge Service -24 hour Emergency

I have had a VERY good experience dealing with Kelly's Port at Lake of the Ozarks…read more We began dealing with them last summer - ultimately bought a boat there. We've dealt with both Sales (Lucas R) and Service. We have also had interactions with Kyle Kelly. All of it has been really outstanding. They clearly understand the concept of customer service and priority. Recently hauled our boat down for a special repair - Monday AM - left here early - got there at 8:30 - and their service techs were waiting on me. Literally 46 minutes later - I was OUT of there - with FIXED BOAT in tow and headed back to Kansas City - and home by 12:30. Sometimes you run into an operation that "gets it" when it comes to customer service - and they certainly do! They get my highest recommendation and have earned me as a long term customer.

Bought a used Benny. 2.5 years old...120 hours. It was great but needed a little warranty work…read more The service department came to my dock and did what needed to be done Boat sale? Great experience Service? Ditto Questions? Answered quickly and professionally.

This review is for a Yamaha WakeboosterI ordered online. I'm giving them 4 stars, would be 5 if…read morethey would've replied to my e-mail. Otherwise, got my part that was sold out everywhere. Also, the best price on internet.

Buy your Yamaha from somewhere else and get it fixed somewhere else there service dept. is…read moreterrible- Took a jet ski in that needed a 15 min fix and they said they didn't have time yet we talked to one of the mechanics and he said no problem I can do it but the service girls and Mgr. said no it would be 2 weeks. Just buy from another dealer you will be happier

Great service and staff with very reasonable prices. And the owner Mark is great to work with.read more

From the owner: Our services include:…read more + Winterization and dewinterization services + Repairs at your dock + Diagnosis and repair + Over 30 years marine repair experience + Inboard and outboard repair + Full parts and service + Marine Transport + Fair rates quick service + Boat & RV Storage + Boat, Trailer and Consignment Sales + Boat Engine & Drive Repair & Service + PWC Repair all makes and models + 40+years experience repairing Boats & PWC's all brands, makes & models, outboards & inboards. Dealer for Interstate Battery, Medart Marine, and Land-N-Sea

It doesn't matter if you are dealing with the staff in the repair shop or the rental shop EVERYONE…read moreis simply amazing and very accomodating!!! We have been coming here for years and wouldn't dare go anywhere else! You can definitely trust them Thank you Nicole T

This place is horrible pretty much destroyed my $100,000 boat and treated me like total crap didn't…read moreeven care. Do not give this place any business if you care about your boat.they even said I had a blown engine when it was just fine

Matt and Aleta are just fantastic. I arrived 500 miles from home with a serious boat issue that…read morewould have ruined our vacation. Matt jumped on it and got us back on the water in under 2 days, saved our vacation. (Our only chance to do anything this year due to Corona). Nice facility. Good location. Really nice, decent, honest and fair people.

Thank you Matt and Steve for your same day service to fix our Bennington pontoon. You do great…read morework and are always there for us. your promptness excited our three little nieces and nephews because they could tube during their three days at the lake. You guys are the best!! Dan and Peg K