I have had a VERY good experience dealing with Kelly's Port at Lake of the Ozarks…read more We began dealing with them last summer - ultimately bought a boat there. We've dealt with both Sales (Lucas R) and Service. We have also had interactions with Kyle Kelly. All of it has been really outstanding. They clearly understand the concept of customer service and priority. Recently hauled our boat down for a special repair - Monday AM - left here early - got there at 8:30 - and their service techs were waiting on me. Literally 46 minutes later - I was OUT of there - with FIXED BOAT in tow and headed back to Kansas City - and home by 12:30. Sometimes you run into an operation that "gets it" when it comes to customer service - and they certainly do! They get my highest recommendation and have earned me as a long term customer.

Bought a used Benny. 2.5 years old...120 hours. It was great but needed a little warranty work…read more The service department came to my dock and did what needed to be done Boat sale? Great experience Service? Ditto Questions? Answered quickly and professionally.

These guys and gals are awesome. Doug was especially helpful if finding boat engine parts for me…read more His patience was incredible. Prices were good and their shipping manager got the parts shipped right out. I will definitely call them again when I need more Mercury outboard parts. Super pleased.

Brandon was fantastic. Great, prompt service at a great price. I would recommend Brandon and Motor…read moreMedic to anyone. Thanks Motor Medic!!

comes out promise of 100 to travel to my house and 100 to diagnose. First he says my utv has…read morenegative vacuum which is his claim why it doesn't start. He's gonna adjust the valves and should be good. Then says he seen some gunk in my carb but he doesn't think that's why it fails to run and mentions that the intake was partially open, ya know sucking dust directly into the carb. Which my complaint was it ran great then gradually got worse to the point where it didn't start. Doesn't clean carb just leaves my rig disassembled. He then claims it's the stator because my solid spark Doesent look blue enough, and that the stators for these things are really expensive. he looks the part up from his supplier right with me standing there and says oh i guess it ain't bad but ya 200 and something. I said to order it and he says he normally needs money down but since under 300 he's not worried about it. 5 or so days later they request money to order the part. I sent anyway plus the agreed 200 except the part had now got 100.00 more expensive still whatever. There's not a lot of mechanics at the lake so I just sent. Week goes by without hearing anything I contact the wife on their business page she says she has to check and blames the delay on me not sending the money that wasn't requested or required And then says he will be out in the next 2 days. She was then rude and condescending and I called her out on it, then blocks me from the business page of the business I'm dealing with. He eventually text me says the part isn't in from his supplier blaming the post office being shut down. The next week he still claims the part isn't in after some back and forth arguing he sends a snap of a part that's 12.00 range and I respond my part was 12.00. Give a dumb excuse then sends a snap of the estimated delivery of a stator if you order now, not an ordered part. I call him out on that and for the fact he's buy cheap knock pff parts from Amazon and being the only Amazon customer in the world that it takes a month to get what they ordered. I then tell him to refund my money and he says he'll bring my part. I'm not a mechanic and I certainly wouldn't use anything other than oem parts. More back and forth arguing and insults so I leave a review on Google and say if you refund the money for the parts you can keep the original 200 and I'll delete the review. He refused and then had one of his friends leave a negative fake review on my business that he had no affiliation with what so ever. He came to my house and broke my personal machine. And had them leave a review on my business. Then he seen I was bbb accredited and tried to leave a negative review on my bbb page, which they denied. Then later sends me a pic of a stator unpackaged because he didn't want me to see the brand. This guys is lower than low and his wife you see on here is just as bad. For 2 days they kept sending stuff like my birth year and calling me James instead of Jim as if they ciphered some secret code not being smart enough to understand Jim is short for James. Do not do business with these people they just scammers, I'm guessing the positive reviews they have are his buddies being he uses them to post negative reviews on people. Either way this has to be one the most insane experiences I've had at the lake and I've felt with a lot of bad businesses out here

Great Customer Service! I called and talked on the phone for about 25 minutes going over my riding…read morestyle, what boat and waves I'm riding and after, I landed on the choice of this board and they had it labeled and shipped out same day and had it 5 days later in Cali. They took the time to write a note and hooked it up with some merch. I also found the same board and got to rent it out while I waited and found this board to be exactly what I was looking for. Great Staff at Wake Effects!

Great selection of MasterCrafts. Staff is top notch and very helpful. Laid back atmosphere, with…read moretons of Water sports equipment. A "must see" if you are at the Lake of the Ozarks!!!

Convenient location, very friendly staff! They explained everything at length and were thorough…read morewith getting us going. Prices were reasonable, and the boat/skis were great! Highly recommend.

Nothing bad to say about WFO watercraft rental's!!! This place was AWESOME!! We rented JetSki's…read moreduring their off-season time right before spring break. The people that worked here were super reasonable laid back people and they allowed us to only rent them for two hours and give the office a call if we wanted to rent them for longer. We ended up doing 2 hours then called back for 2 more and one more time for one more hour lol. They were not very strict and they didn't care about how long we had them out.. They gave us a map of where we were allowed to go, they fitted us for life vests and quickly showed us how to do what we're supposed to do on the jetskis and sent us on our way. These JetSki's were in great shape and super fast (turbo-d ones) and super responsive! Almost impossible to flip. This was honestly the time of my life out on the water we got to stop at restaurants with docks on them and we went swimming and just speeding around having so much fun!!! A wonderful experience thanks to WFO watercraft rentals!!! If I ever came back to the Ozarks this is where I would get a boat rental or JetSki next time!!

Thank you Matt and Steve for your same day service to fix our Bennington pontoon. You do great…read morework and are always there for us. your promptness excited our three little nieces and nephews because they could tube during their three days at the lake. You guys are the best!! Dan and Peg K

Matt and Aleta are just fantastic. I arrived 500 miles from home with a serious boat issue that…read morewould have ruined our vacation. Matt jumped on it and got us back on the water in under 2 days, saved our vacation. (Our only chance to do anything this year due to Corona). Nice facility. Good location. Really nice, decent, honest and fair people.

I had this company refurbish my lift and move it to my wider slip. I was guaranteed that it would…read morenot cost more than their original estimate by Phil Carter. He stood by his word and adhered to the estimate given. He also stood behind the work performed several months after the original repairs. In this day and age that says a lot. I also want to give a shout out to the crew leader, Sean Jeffries. He diligently worked until this job was done correctly and explained the situation. Highly recommend this company!!

Had an issue with one of the motors for the boat lift late in the day on July 4th. Called first…read morething the next day after a holiday weekend and Summerset was able to get a couple guys out and replace the motor and get us back on the water. Great service! Thanks.

Bought a 2022 Sea Ray 270 SDX from Colin. He was super helpful, flexible & willing to work with us…read moreon our schedule. Living in KC & only being at LOZ on the weekends stretched the sales process out. He has been very patient. We had 2 minor issues with the boat come up during our test drive. He's resolved one of them & is working on fixing the other. Took possession of the boat last weekend. Very happy with our purchase and the level of service we've received from Colin. Highly recommend.

Where do I start! I called about a boat I've seen for sale over a year. I call and plan to fly…read moredown..... The big snow storm changes that. So I give the guy an offer, and state I'll pay half up front. Remaining in sea trial. Fine.... He sends me a purchase agreement with a 3/15 date on it. Never asked or mentioned dates.... I reply I will be on Military duty til 4/1. He states can't do that have other buyers this and that all of a sudden. Now he won't respond. Your typical Crooked all about ME salesman. So much for support out Troops!!!