Don't make the same mistake we did: DO NOT HIRE CHRIS TAYLOR!…read more
Most of the time I take bad reviews with a grain of salt--sometimes people have off days, one cannot please all the people all the time. But I'd caution you against taking that approach with Taylor Painting. Chris Taylor is nothing if not consistent with regard to his lack of time management skills, his lack of communications skills and his inability to manage client expectations--and that means you'll most certainly end up with a job gone way late, shoddy clean-up work, and having rearrange your life to complete a job Chris over-promised on. Not to mention a vendor that *insists* on getting paid without issuing any apologies for the delays, mess and inconvenience as he lays waste upon your home and life in the process of getting the job done. If you take anything away from this review, run as fast as you can away from Taylor Painting and hire a true professional!
Our key takeaways:
1. Chris over-commits and over-promises on what/when he can deliver ON TIME. Chris told us the paint job on our upstairs (including installing light fixtures in 3 bathrooms) would be done in 3 days. Well, as you probably guessed, it wasn't. Not only that, but Chris literally left gaping holes in our walls (see pictures) and only managed to install 3 of the 6 light fixtures. First, he wanted more money to get them done,complaining that it wasn't part of the scope of our original agreement. I reminded him that that was not at all true and that I purchased the light fixtures in advance of him starting the job *entirely because* he said he could install them as part of our job. I never would have run out and spent $700 on lights the weekend before the job started if he hadn't committed to installing them. Second, after he begrudgingly agreed to install the lights, he did such a shitty job, I knew I wasn't going to have him touch them again. He spackled a 3-4 inch hole, which ended up going concave and cracking down the middle (see pics) and even I knew that the job needed a complete re-do with a proper patch, texturing and paint. The lights wobbled when touched (I changed the bulbs) and after the petulance with which he agreed to complete the light install, I had serious misgivings about whether the lights were secure in the wall. I had visions of them falling out of the wall in the middle of the night. So, I knew I was going to hire someone else to re-do all the lights. On both our exterior job and the interior job, he ran over by 1-2 days and that includes a few late nights when he cut into our kids' bedtime routines (on school nights of course). On the interior job, it became pretty clear to me by day 2 that he wasn't going to complete the job on time and I started asking him when he thought he could finish, because I had scheduled a housecleaner to come the day after they were supposed to be done to clean up all the paint dust (they sprayed the ceilings and literally everything in the house was covered in paint dust) and all the bits of drywall from the light installs. He *promised* to show up early (730am Thursday) and get it all done. Well, Thursday came and went and by 4pm he STILL hadn't touched the lights! On top of it all, he straight up told me he could care less that he screwed up the cleaning schedule, saying that "It is none of my concern that the *housecleaner* has to come back another day." First of all, what kind of messed up, holier-than-thou individual has the right to boondoggle the CLIENT'S schedule? He also had the nerve to blame ME for not being able to be there for the final Thursday night walk through, even though it was an unplanned work delay on his part and and I had made myself available ALL the other scheduled days of the job.
After all this insanity, I left the ball in Chris's court to try to come collect payment (we hadn't settled the bill yet bc he left before I got back Thursday + never came on Friday, like he said he would, to finish the work and get paid). So I waited . . and waited . . .He finally texted me Monday afternoon, to GET PAID. I was busy with work that day and didn't respond, so he *showed up* on my doorstep at 430pm demanding to be paid! I told him straight up that the job wasn't done and he wasn't able to barge in here right now, at 430pm, to get the work done. (The cleaner was here again after having to reschedule for Chris's delays and I was on a work deadline). And he got ANGRY, spoke down to me (I'm a woman, which appears to be his MO as well), was patronizing, sarcastic in a blood-boiling way, and EXTREMELY aggressive. I've got the entire 20 minute heated exchange on video (doorbell camera) . . . and it was shocking to me to watch it after the fact. The most shocking, for me, was that throughout all of this, he NEVER apologized, never took ownership for his failures, never showed any remorse for what went wrong, just nothing. I even told him that in business, an apology goes a long way. Still, NO APOLOGY!