First, they only had two people working, which really slowed down the entire process. It's bizarre that business owners don't anticipate the weekend rush--probably their busiest time for outlet shoppers--and yet, there was no table service. I saw four different families walk in and then leave because they didn't want to wait just to place an order. The staff was doing the best they could with what they had, and surprisingly, the place was clean despite only two employees working. Secondly, they were out of so many items--simple things from the menu. The phrase "We don't have it" must have been said at least four times while I was dining in. Most of the food wasn't bad at all, though. The burger and cheesesteak were really good, but I'd pass on the cheese fries. Since I'm just visiting, this location is a one-and-done for me. read more

Awful... the burgers are a gloppy mess! The buns were soggy ... the whole thing falls apart when you try to eat it. Would not recommend read more

First time at the place we went in with high expectations and my mother who spoke her mind in the restaurant about how poor the service and food was, the manager confronted. My mother saying that an employee brought to his attention that my mom was running her mouth. The manager started screaming at my mother then it was nobody's not the customers business how he runs his store my mother and my father told them to leave them alone countless times and continued to scream and curse and when we left flipped off his customers. Food was absolutely disgusting. We got our burgers and and they were soggy and falling apart. They also have no bathrooms for a price they charge like that customers were told to be walking blocks away to use the bathroom . I don't recommend this restaurant to anyone or getting near it at all. I didn't even wanna rate it a 1 star. read more

They didn't have a lot of stuff. It was one guy alone. Nothing like the Johnny rockets I remember. read more

Johnny Rockets - Burgers Near Me - Tannersville, Pennsylvania

"Oh! Hell No! this place is horrible. If undercover boss was to come he would fire everyone.. I asked for ketchup. She said we don't have ketchup here, as if I had the nerve..This Johnny rockets sell Arizona drinks $3. Really what happened to this place? John STaffer can't turn this place around ... he would catch a stoke... Do not come here. This place is supposed to be for families to have a good.... Wish I didn't have to write this review but I work to hard for this nonsense.... read more

Four burgers, four fries, three small sodas came to $71. The only reason we came here is because the Johnny Rockets by us all closed down. Food was good but too expensive for fast food. Wont be returning again. read more

This is such a great location but they are located inside of the Crossings Outlet mall and have 1/2 the regular menu!! They do not have table service and half of their dining room is closed. They have 3 outdoor tables (shared with Dunkin'). No place to tip when using credit! Normally I would understand because they're not full service (at fast food restaurants this is the norm). However, this is not fast food/ it took a long time to cook & the cashier ended up bringing the food to our table. I didn't have any cash! I'm able to tip at a full service location! I want to be able to take care of the staff at every location! This is why I am giving this location 3 stars. The staff was amazing . We'll be back because of the customer service. read more

Service was not great at all.. I ordered a veggie burger and my burger did not even have the patty. Went back to the counter to let the staff know and they were not pleased they had to redo my order. Also had to ask for condiments and you could tell they were not pleased. Lol. read more

Quick and so friendly!! Great place for a thiccc shake! Impressed with the staff read more

I tried this spot despite all the negative reviews because I love JR and I promised my son a shake on our vacation. I expected the worst but was pleasantly surprised. Jordan was at the cash register and she was efficient, friendly, and got our slightly picky order exactly right! The place looked clean and neat. There were only 2 females working. One taking orders and one cooking them. They had a sign up about the staff shortage and being patient but, there was no delay. I was served promptly and the food was not a long wait. Now, the food.... that's why the stars... the service was 4.5-5 stars. Jordan made our shakes and they were tasty. The chili fries were good but needed a bit more cheese (but I am a cheese lover). The burgers were unfortunately dry but the lettuce tomato etc was fresh. The kids mini burgers had to be on a regular roll cause I'm guessing they were out of the Hawaiian rolls? That kid's burger was better than the smokehouse or the Rocket. I'm wondering if the staff shortage had something to do with that. Like maybe the burgers were sitting cooked to save on time. I won't be back during this stay, but, it was a solid experience. I'm sure they would have be fine with a burger remake we just didn't have the time. It was kinda pricey but to be expected at a mall. read more

Johnny Rockets - Shakes were tasty! - Burgers Near Me - Tannersville, Pennsylvania

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Just got shakes - all of them were excellent. I'd definitely get a shake there again. Friendly service and quick.

Friendly staff, fast service. Its in the outdoor mall so there's tons of parking & a decent amount of seating for dining in. Solid burger and fries. You cant go wrong w a lil Johnnys once in a while. Mix it up from the reg fast food burger joints. read more

Understaffed and extremely slow, and very pricey for fast casual dining. My aunts milkshake was dollhouse sized and her and her friends burgers were a mess. If you are hungry after shopping at the outlets hit up one of the local restaurants outside of the outlets, like we should have done. read more

We went to have lunch at this location. We arrived a little early so walked around until 11 am (sign outside had hours listed). When it was time we walked back to enjoy our planned lunch. When we walked in a young lady (filling up condiments) did not acknowledge us a party of 4. I finally walked over to the counter and asked her if we should seat ourselves? she replied rudely, we are NOT open. I said it is after 11am. She replied I really don't know what to tell you. Needless to say... we ate somewhere else. read more

Poorly organized and attended to restaurant. One while sitting room was locked closed leaving very little space for dining.

Very rude staff and the place was just dirty. Check out the pic I posted of the hot sauce bottle!! Thai literally is the place described in 1 picture. I asked for an extra plate and the cashier said ok, so I stood there and waited for him for a good 10 minutes, if he was busy, I would've understood, but all he was doing was chatting with the guys in the back talking about some none related stuff .. I had To ask him like 3 times until he finally said "oh yeah, here!!" Tables were sticky and the floors were dirty also. read more

Johnny Rockets - Look at this nasty bottle cap!! - Burgers Near Me - Tannersville, Pennsylvania

Was so excited to see that a Johnny Rockets opened up in the Pocono area. Waited 8 minutes to be acknowledged at our table by our waitress Ashlynn, she did apologize, she was friendly, have in mind resturant has only 6 tables inside and a couple outside. We ordered a vanilla shake, taste like old fashion shake. Very yummy. My husband ordered the Rocket single with bacon cheese fries and I ordered the smoke house with onion rings. Food was fresh and warm. Our total came to $30. A manager came over to a table to clean it off and washed everything to the floor, never cleaned the floor up. Bathroom states out of order, not good for a resturant, especially when you see employees using it, when the sign states not in use. Maybe just trying to keep customers out read more

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The service was the worst I've experienced from any food chain. Spent $70 and the quality of food was below a Wendy's or McDonald's, in fact would've had better food there for a quarter of the costs. Had to request new fries but still disgusting old oil. Manager was at the location and rude! The cashier messed up our he did nothing to rectify it said the cashier didn't ring it up correctly! I wasn't going to give them any more of my money. As if this wasn't enough the place was dirty! Hope we don't get food poisoning! read more

Johnny Rockets - Dirty Restaurant! - Burgers Near Me - Tannersville, Pennsylvania

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Food is mediocre, it's not bad, but certainly not great. Cashier took at least 5 minutes before taking my order while I was the only one waiting for anything, and was neither friendly or attentive. He had two earbuds in and was clearly not very interested in taking my order. Waited for about 25 minutes for a single mediocre burger. read more

Walked in to order food at 6:15 was told they were closed because they want to be. When clearly the hours posted are 7PM. Workers were rude and just ignored us when we questioned them. Disgusting read more

Just stopped in and noticed there's completely new staff and management. Everyone's so nice and friendly and really went out of their way to take care of me, I'm very impressed! Food was hot and fresh. I'll be coming back next time I visit the crossings. read more

Johnny Rockets - the outside of a restaurant - Burgers Near Me - Tannersville, Pennsylvania

So far, I ordered the spicy Houston burger with a shake and fries. $15.35. While it reminds me of a McDonald's with a bar front to eat at, and is served on trays, it does have a unique feel. Food? It is a slightly more uniform quality fast food place. For the price, I would have thought it be more of a "five guys" quality. read more

Johnny Rockets - The inside seating area. - Burgers Near Me - Tannersville, Pennsylvania

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Johnny Rockets kinda let me down. I had high expectations but sadly my meal just wasn't that great. I ordered an original burger with turkey as my choice of meat. I opted to get bottomless fries for $2 more. The fries were great but definitely needed salt on them as there was no seasoning. The burger was really a buzzkill. The meat tasted strange to me... I couldn't help but to wonder if I was even given the right thing. Everything else on the burger was alright. It was drenched in sauces which did make it pretty messy to eat. I tried a sip of my boyfriend's chocolate/peanut butter shake. It was pretty good, tasted just like a Reese's peanut butter cup in liquid form. Service was great. Our server was super nice, attentive, and able to answer all of our questions. I wish all servers could be like her! The restaurant itself is very tiny. There is only one large booth. So, if you're with a big group, this probably isn't the best place to go. All other seating is either high top tables for two or tables for four. We were seated at a high top table which was RIGHT next to the bathroom. Yuck! One last note - I noticed a parent going to the bathroom with their infant child. When I went to the bathroom, I realized there was no changing table in there. I couldn't help but to think how difficult this must have been for the parent. Thankfully, the restroom was clean though. read more

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if I could give this place NEGATIVE stars, I would. from the second we walked in, the girl behind the register was yawning and rolling her eyes that she had to work. She had the nastiest attitude I've ever witnessed to customers. we are very quickly noticed after sitting down that she was only smiling and kind to those who were the same race as she was. She was incredibly rude to anyone who was different. She was extremely rude and snotty when we asked simple questions like "do you have ranch" and we were snapped at that they only have ketchup, but this was seemingly common question for a RESTAURANT to me. on top of the terrible customer service, the food was burned. The chicken tenders were an edible a hotdog looked like it had been a left over from a few days ago. The tables were disgusting. It looks like they don't clean or sanitize anything ...Save the aggravation and go somewhere else! this is NOT the typical Johnny Rockets we all remember. read more

How can you mess up a burger and fries? Just ask Johnny Rockets. Good things first: Our attendant was nice and perhaps even over obsequious. The chocolate shake was extremely good. Bad things: my wife and both got the original, fries and chocolate shake. The burger tasted dry and pre-cooked. The fries tasted like they were a day old and reheated in a microwave...chewy and thick with old oil. It was very expensive at $36 and a Waste of calories. I eat burgers and fries all the time at McDonalds, Wendy's, Burger King, Mighty Fine, Stop and Go and I am not picky...I love them all. This was just bad...the only thing that gets them the two stars was the the great chocolate shake and pleasant service. They did get our order wrong twice however. Fries not delivered with the meal. Then only one order of fries delivered...then we finally got our second order. We did eat most of it. Threw away some fries and some of the bun. read more

Johnny Rockets - a receipt for a restaurant - Burgers Near Me - Tannersville, Pennsylvania

This is the best place I ever ate at, the food was amazing and I had a great time. The manger was really nice and help me out a lot. The cook really made the food taste amazing and I love it. Plus the store look great. read more

Great service, shakes were amazing, & the food was fresh. The store looks amazing & the cashier was so handsome. The floors looked sparkly too. read more

I feel as if the options are limited for eating at the Crossings Premium Outlets so Johnny Rockets has a monopoly in the sit down restaurant department in this shopping mall. I had never been to one of these before so this was my first time, but my husband's second time experiencing the chain. The place itself is small so if there is a line, you may be standing outside the door. There is decent seating as well as outdoor seating if that's what you fancy. I ordered their basic burger, my husband got some fancy bacon burger and we got 2 chicken tender kid's meals. My husband did the ordering and when he asked the lady at the register what the options were for kid's drinks her response was "whatever we have behind me". The drink machine is located out of view so that answer to the question was kinda lazy. She was also very slow at the register and it took kind of long for the food to come out...not as speedy as the name of the establishment suggests. Be prepared for that. The burgers were pretty good so I can't complain there. The service was just crappy. The only reason I gave this place 3 stars is because the burger was very tasty. And we also got 2 Chocolate Peanut Butter milkshakes which were awesome which brought up my star level for this joint. The milkshake was probably the highlight. It was a bit thick, but delicious. Good luck with the service. read more

Restroom can only be used by customers... I was still deciding on what to order and they told me I couldnt use the restroomwithout showing them a receipt.. What the hell kind of rule is that? Worst hospitality Bad service read more

garbage literally just awful so bad. asked for ketchup said they had none. then other people walk in and they ask too and they give it to them!! they also tell people they closed 2 hours earlier to other people walking in! the food wasn't good at all. took super long and for 3 people 65 dollars! don't recommend in the slightest. also staff is very rude. read more

Friendly attentive service from when you enter to taking your order through your meal. This location is new but very small so you will have to wait during rush. You get the usual burgers but the buns they are serve on are pretty good. The cheddar bacon fries are very cheesy. Very bright and clean as well as seating outside when weather permits. They also serve huge salads for the non carnivores among the group. Well organized especially for a small place packed full of diners, good job by the staff. read more

Food was great and management was on point .My husband is allergic to eggs and they went above and beyond.

Johnny Rockets...express? This JR is very unlike the others I've been to, but it's the first I've been to on the east coast. Having lived in California for quite some time, maybe I'm used to a very different presentation at Johnny Rockets. On the west coast, they're set up sort of like a 1950's joint, beverages are served in glass, and meals are served on plates. They also give a small dish with a ketchup smiley face to accompany your fries. But at this location, a tray was brought out, burger wrapped in paper, fries in a cardboard boat, drinks in paper cups. Not unacceptable, just different from what I know of JR. This is a very small location, so that might make it difficult to pull off the '50's vibe. There were only three people working at lunch time, one at the counter, and two in the kitchen, all engaged in a discussion about The Walking Dead. The food was really not bad, but it did seem different than what is served out west, and by that I mean not quite as good and I can't really put my finger on why. I brought someone who had never been to a JR before and I don't feel it lived up to the hype I gave it going in. Everything was cooked properly but didn't taste the same as I'm used to. The staff was friendly and quickly fixed a mix-up with the order, and service was very quick overall. 2 star rating says "Meh. I've experienced better." 3 star rating says "A-OK." I've experienced better for JR, so 2 stars it is. It's not terrible and if you're craving a burger while already shopping at this outlet mall and have never tried Johnny Rockets, it's worth a shot, if you don't mind the price, but I would not go out of my way to eat there primarily and shop the outlets as collateral. read more

I wouldn't come here food wasn't good service wasn't good over priced messed up my order

The staff were very friendly and courteous. The food came out perfectly done. The milkshakes really hit the spot.

Rip off! $45.00 A burger from White Castle, fries from burger Kings yesterday's leftovers, a Wendy's frosty and you have yourself a Johnny rockets meal read more

Went to go place an order I was told they close in 30 minutes and we had to Get it as takeout

If I could give a negative star I would. Messed up my order not only once but re maid the order again the same exact way. Then left my burger sit in the back and totally forgot to give it to me. Got 2 burgers and 2 kids meals and paid well over $50. Not worth the price. read more

Food was alright. Cashier (male)needs more understanding of the menu and a better attitude. He tried to blow off my question so he can finish a conversation he was having with another employee. It just made him look like he was not knowlegdable of the menu. Communication was totally off. Our order was messed up and then we were brought the same order by to different people. The fries were extremely bland. The burgers were good. Wished they had a breakfast menu. Especially for early shopping. Get it together Jonny Rockets. read more

So I with my my wife shopping and decided we wanted to have lunch. I figured we try Johnny Rockets. Walking into this restaurant it was claustrophobic, so small and tiny. First turn off, looking around the seating was minimal. Not paying alot of attention to the pricing we ordered the basics, burgers..fries/onion rings for me ..soda.... I was completely shocked when I was told the total was $32!!! Wow! So we were told to wait and we would be called. The only seating available was a separate area where you have go outside and re-enter this space. Not good. After 10 minutes our name was called and we sat down to eat. The onion rings were not crisp but rather soggy. The burger was nothing spectacular. A McDonalds big mac would have tasted better. Certainly not the premium burger I was expecting..both my wife and I agree....we are one and done with Johnny Rockets! read more