My server was very kind and sweet her name was sareina she showed me exactly what I was looking for with customer service I was very pleased :) the food was great and came out hot delicious 5 out of 5 ! read more

I rarely get to shop at the mall on a solo trip now but when I do, I like to visit the food court for a delicious meal. JR has a significant decline in good customer service. This place used to be lively with tons of employees. There was one cook and one cashier. The amount mentioned to me and what I saw on the receipt were completely different. They try to make you use the self service ordering system but that also charges you a surcharge. I have a huge sanitary concern when I found something metallic in my meal. I wonder if it's their cleaning tools or stove top area not being cleaned throughly. The owner or the GM of this location doesn't care about his customers. I'm not sure why he's still employed when he's clearly doing nothing to make this location better. I will never eat here again, any time I feel like my health is at risk, it's a no for me. read more

Terrible service. I placed an order for a kids meal for my daughter. It was for here. Then we went to the playground. We come back to get our food and sit and eat and the ladies telling me I can't sit here and eat the food even though I placed the order for here. This is ridiculous! read more

Johnny Rockets - she's telling me that I can't sit here even though I placed the order for here. - Burgers Near Me - Braintree, Massachusetts

My experience there was bitter sweet at the start of my order my waitress was an older women with black hair I heard be call Gege or Jennifer" she was EXTREMELY rude placed her finger in my face at the counter told me to hold on a few moments then when it was nx order I ordered a milkshake when she gave it to me it tasted like peanut butter (which I have allergies too btw) I told her if she could please make a new one she rolled her eyes at me and was commenting something under her breath and walkedto the back room I sat there for about five minutes when another women approached me she was tiny with blonde hair asked me if everything was ok i expressed my discomfort and croncern. This hostess took to my dissatisftion completely and apologized and re made my milkshake and even discounted me for the wait I was waiting for and the rudeness I got from other staff! All around id say be careful who u get as an order taker the older women seems like she hates her life working there and has a stink attitude while the tinier girl def helped me leave with a smile!!!! Overall 50/50 read more

the service is very VERY slow, when i asked if they called my order they walked away without saying anything. after being ignored they continued to make more recent orders and give them out and when i finally got my food another lady coughed all over my food. read more

Food is usually good -typical diner vibes, but sadly, their service is definitely declining.

If I could do 0 stars I would we sat at the counter waited for about 10 minminutes before we got menues thrown at us. Then another 10 mins went by and we ordered. We got our chili cheese fries withing a minute. The chili was burnt!!! No drinks. 5 more mins and after asking twice we got out 1/2 filled cups with no ice. All the customers were getting wrong orders and the other 2 people sitting a the counter had the same awful experience as us. Never coming back they should jot be open. The best part only 2 of the 5 spoke english!!!!! read more

Food was actually pretty good, but they padded up the bill. I saw the waiter key in a different number for the credit card that was higher than what was on the bill. It wasn't much, but I was about to leave a large tip and he screwed himself out of it for about 50 cents. From what I've heard, doing this is SOP at Johnny Rockets. Must come from senior management. No more JR for me. read more

great customer services I had a guy could speak both languages and was very helpful with the menu and was patient will definitely come again thanks to the waiter I got stherling thanks man appreciate your help read more

You missed JOHNNY ROCKETS THE ORIGINAL HAMBURGER, because he has come back and enjoy his milkshakes, potatoes and hamburgers, you can stop yourself oh you can also ask to take, come and enjoy the food. read more

Johnny Rockets - Burgers Near Me - Braintree, Massachusetts

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I was shopping with my friend and we decided to stop in, it wasn't busy. I usually love their shakes and chili cheese fries and told my friend she has to try it! We got in sat down and saw these two waitresses leaning against the counter just talking they glanced over at us and then just kept talking. I said to myself ok I'll give them 10 minutes. No menus in our hand no waters sent over to the table. So they glanced over and just kept talking again...which then began to really piss me off now! I got up walked behind the counter and grabbed menus and the waitresses gave me a glare and I looked at them and said sorry you can't do your job! I'm sorry your job isn't hard. You work at the mall at Johnny Rockets.... Then the cook came over and took our order he was very polite. But when you have bad service like that, you aren't going to get a good tip from me. Note to Johnny Rockets; please hire people who aren't so rude and lazy! Sincerely, Disappointed Customer who will not be coming back! P.S I will be sure to spread the word of the bad service. You can thank your staff for that. read more

rude employee: she was in her 50s probably and snapped at me when I asked for ketchup because it "costs money" out of her bonus, and suggested I bring my own ketchup to the mall with me next time. read more

The staff here is very nice and when we changed our order they were just as peppy! The shakes were thick and delicious! read more

I had lunch here today. I had a burger with onion rings and it was very good but a bit overpriced for what I got. I actually wanted mayo on my hamburger but the person who took my order said that they were out of mayo and the service wasn't the friendliest in the world so that's why I am taking off two stars. The food was good however and I will return. read more

Does anyone know an exorcist? I'm convinced I'm possessed. Whenever I go to the South Shore Plaza I unconsciously start convulsing. Like some sort of demonically possessed lunatic, I have a breakdown of coherent thought and spew an incomprehensible word salad of otherworldly imagery, Inevitably I end up at Johnny Rockets. Only after eating do I regain consciousness. Like a naked werewolf minus the bloody fingernails, I'm ashamed and embarrassed. I usually pull my hood over my head and flee the scene. After all, my idol, Anthony Bordain described it as the saddest meal he's ever had. He even went so far as to tweet " If there's a real Mr. Rockets, I'd like to hurt him. " What's wrong with me, I have good taste... Psychotherapy and exorcisms are the same right? The power of the burger compels me... The power of the burger compels me. read more

In summary: dirty and unfriendly. Avoid this place and try Burlington Mall location! I visited in November 4th at 6:25pm and sat at the bar. There were two servers working - Sarah and Jay. Sarah flat out ignored me, Jay came over to assist me about five minutes after I had sat down. Jay was cordial but certainly not friendly and clearly did not want to be there. When I mentioned me gluten sensitivity, he did nothing other than tell me they do not have gluten free buns. That's fine - wasn't expecting one - but I have come to expect that a server will inquire a bit more about my dietary restriction and at least tell the chef about it - Jay did none of these. While I was waiting for my food, I observed many things that made me wish I had chosen another restaurant. The chef never once changed his gloves during my 40 minute period there, and Sarah and Jay both handled fries, etc. with no gloves on. In the meantime, Sarah is counting her tips and then going back to the fries! Yuck! Their space behind the counter was very dirty and disorganized. My food came out as expected but the two slices of bacon in my burger had been cooked on top of one another and were stuck together. I then noticed that the cook had a pile of bacon precooked just sitting to the side in the grill - definitely not freshly cooked. Jay never asked me how my food was - he did ask if I wanted to order anything else. Sarah's friends were visiting and she spent a lot of time talking to them rather than attending her tables. I work in the industry - their working conditions are absolutely unsanitary and disgusting. I will not ever return, and would advise everyone to do the same. read more

Probably not the place to get a hearty bowl of chili, but definitely the place to go for some chili cheese fries, especially if you don't like beans like myself. My favorite burger is the Smoke House - bbq sauce, cheddar, bacon, and onion rings! The burgers are always juicy and cooked to order. Wash it all down with a flavored soda, milkshake or float. Yum! Yes, that all sounds like a heart attack waiting to happen. That's why Johnny's is a place to indulge in once in a while. It makes it all that much more special. You'll need the time for your tummy to recover, too! hehehe This location is in the food court, so you can either sit inside the restaurant or order to go and sit in the food court area. Great option if your friends want something else to eat. read more

The idea is interesting - 50's style diner with typical diner fare. Very kitchy (sp?) Pros: Decent food, attentive waiters (sometimes) who splosh the ketchup on your plate for you and sometimes pull out the straws for you to choose one, price is OK, milkshakes are awesome (though filling)! Cons: Inconsistency (I expect a lot of the wait staff and sometimes they deliver and sometimes not), sometimes very loud (went there with my very little one and we had to leave - noisy music and accidentally, someone dropped some dishes and freaked her out) read more

HA HA I ate fast food at a mall!! HA HA I even shopped at a Crate & Barrel...in person, not online - HA HA HA!! And it wasn't even the mall food that made me sick!! Eh, Johnny Rockets. Yeah, the food court at the South Shore Plaza is totally busted and the other alternative to eating in the Court is the weak ass Joes American blah, blah downstairs which is well, yeah, umm, bad. So, we decided to flip a coin between Johnny Rockets and whatever we could get for the same amount of money at CVS. Johnny's won and despite the 'no credit card' thing I was actually pretty damn happy with the food. Sure, it sort of sucks - it's fake 50's diner mall food, d'uh. How could it be FAB or AWESOME? Johnny's is cheap and clean and pretty damn near OK. The fries were good and crisp, the grilled cheese was loaded with butter and the hot dog's are Nathans. The place stanks of onion rings and I really want to try them they are huge and probably chock full of greasy goodness. The ice water comes with lemon and plenty of it. The waitstaff is less than terrible and the cooks wear hair nets. The big thumbs up is for price, cheap, cheap, cheap. read more

This has been my son's favorite restaurant for years! It is owned by a family, and the son is a fantastic manager. He has been great to my son over the years. It is rare to see an individual to dedicated and in tune to customer service. The staff is good and well trained. The food changes occasionally and is always the comfort food of the 1950's themed era. Recently, there have been more healthy options. This is still a family favorite ! read more

This place is a solid chain to visit for some tasty Americana junk food.. it won't blow your socks off but I doubt you'll leave disappointed. I particularly like the chilli cheese fries, the rocket double, and the philly cheese steak.. and friends have told me they make very good onion rings! For drinks you can go with one of their delicious shakes, or you can opt for something even more throwback like a root beer float (or use whatever other soda you please instead of root beer). Everything comes in generous and filling portions, including that little bit of extra shake or soda with your drink! The restaurant itself is small and situated in a corner of the food court, but if you don't want to wait for a table (and the wait can be long, depending) you can stand in a to-go line without needing to be seated and have an order placed by waitstaff. read more

Service is usually OK, but today it was HORRIBLE! Same with the food! If you go (I recommend not to), make up your mind about getting take out or not. We did the mistake of ordering take out, and wanting to sit down at a table after we ordered. When we asked the girl at the counter if we could sit down, she snapped back at us in a nasty tone saying that we could not sit or order anything else. WTH!!! I usually order the normal fries, and since I have had AMAZING cheesy fries in the past at various restaurants, I thought I'd give these a try because I was having a craving. D.I.S.G.U.S.T.I.N.G!! They completely ruined those fries!! I was almost vomiting. The cheese was not quality cheese it was cheap, disgusting, Tostitos brand nacho cheese. Choose your restaurant wisely... read more

Awesome spot in the South Shore Plaza for a quick dinner while shopping. The burgers never disappoint and the cheese fries are awesome! Of course, nothing fancy, but the perfect greasy delicious meal when you need some fuel for shopping. read more

Johnny Rockets - Happy cheese fries! - Burgers Near Me - Braintree, Massachusetts

I turned my phone into Apple to get my screen fixed so I had an hour to kill. I asked the Genius Bar tech if he had any food suggestions, and he recommended I came here. So I walked over and asked the two people standing in front if they were in line. They said no, they had already ordered, and explained that you wait here to take your order or to get a table (or something like that). One waitress was working her tail off and visited the cashier stand that I was waiting by two times before asking if I had been helped. I said no and that I was waiting and she says one of the girls will assist me. Those girls stared at me while folding their napkins but never once came over. Now, I'm not afraid to make eye contact to get someone's attention but they both looked back at me and didn't help!! Were their feet glued to the floor?? Finally the busy waitress rescues me and tells me that I could just pick a seat. I ordered the single smokehouse burger & fries. Nice waitress lady brought my fries out before the burger, which was great since I was starving and was at the mall alone with no phone to distract me. She even drew a cat using ketchup on my plate. She was incredible. The burger was great. I couldn't even finish the meal because it was so filling. The fries are like steak fries (which I love). The burger had the right amount of sauce to fried onions to bacon to meat ratio. Yum. I will definitely order it to go next time, and maybe with chili & cheese on my fries. I would not recommend this place to a fellow germophobe. The doors to the kitchen were greasy and the jukebox at the table with the ketchup stains grossed me out. My phone (or other people) usually helps in distracting me whenever I go to restaurants like this, but unfortunately all I could do was stare at the clock. The good thing is the waitress checked on me often and they had great Christmas music playing. The food was great and so I will come again. That one waitress with the blonde/brown highlighted hair needs a raise. read more

Overpriced garbage . Barely edible single cheeseburgers and over fried fries . For 16$ ?

This place's seating rules are confusing. There is a sign that says to wait but you generally can see yourself if you're not a big group. I sat at the counter. No one greeted me and even seemed to notice me at first. There was a manager but he was working on his laptop in one of the booths. Someone got me a menu and then told me someone would be right over. My server was stiff but okay. Overall, no one really smiled. Service was mediocre at best. Got an original burger that was tasty. It came out in a timely manner. Cheese was 1.19 extra. Next time I will pass! I like the burgers. There is another lady who works there that is more outgoing but she wasn't there this time. read more

It's small and in the corner of the food court. I wish they had a little space but the atmosphere is great. They even have a wall signed by Steven Tyler. The food is just what you would expect from any of the other Johnny Rockets. Service is always fast and friendly. read more

Big bad burgers; and not in the naughty good sense of the term either. I went here on Black Friday (a mistake since the place was packed) nonetheless, I decided that I would not sit inside the cramped quarters and had it to-go. This is probably the worse burger I've ever had (Burger King tastes wonderful in comparison) I had the "Pepper Jack Burger" and they might as well call it cardboard meat between a bun for the dry, tough and completely flavourless chunk of protein in the middle. Seriously, at the not so modest prices they're charging ($5.55) for such crap (have these people heard of S&P for seasoning?) The fries were another atrocity ($1.95) - tasting like McCain material from the oven. Nothing can save this place - not even if the people working there sing and dance at the 1/2 hour with their paper hats and silly hand gestures. read more

Listen, kids. I'm all for big overpriced burgers & a crappy 50's-esque Happy Days-ish gimmick. But I don't know, I guess I just expected it to be a lot better. I had remembered hearing something about this place, & decided we would give it a try. I couldn't remember the name before we got there (I mistakenly referred to it in a conversation as "Thunder MacDougal's"; I'm just weird like that)... I'll never forget the name now, though I wish I would. For one, the burger was a big, greasy, disgusting mess. & hideously overpriced (not in the good way). A point to ponder: how is it possible for a burger to be dripping with grease & sauces/condiments, & STILL manage to be nearly completely flavorless? This place has mastered the art of sloppy, tasteless, heart attack-inducing cuisine, though I'd think before I bragged about that fact on a menu or in a window. Back to the food. The onion rings were average at best. The ranch they came with was pretty average, too. The table was sticky. The waitress had an attitude problem & basically plopped our food in front of us, left the receipt, & never checked on us again. What, no refills!? WHY ARE YOU IN SUCH A BAD MOOD? YOU JUST OPENED!! We couldn't even get her attention if we wanted to (even though there was only one other person there eating). & to top all this off with a cherry (knowing this place, it'd probably be greasy & disgusting too)... the food actually made me sick. I rarely get sick from eating out. In fact, while I've tried other places that weren't very good, I think the last time a fast food establishment actually made me sick, my age was still a single digit. Thanks for the greasy, disgusting food poisoning, a**holes! Inside joke, but me & the boyfriend (not so) affectionately call this place Johnny Crotchrockets. You couldn't pay me enough to eat this trash again. read more

This place sucks! the xtra star is for the onion fries and root beer float. Me and my boyfriend went there just to see how its ilke..bcuz the outside looks pretty cool. My boyfriend ordered a Tuna Melt..that shit was NASTY..seriously, my mom can make it WAYYYYYYY WAYYY better. and I ordered a Hot dog with chili and i ended up having a huge stomache and had to dropp a deuce a couple times . OH! and its OVER PRICED! our bill was 18 dollars. Our shit didnt even come with fries, we had to order it SEPERATELY. which is really really whack. Like dude..18 bucks for a tuna melt on white bread toppd with 1 tomatoe & lettuce m chilli dog, and half/half (fries and onion. not worth it. read more

I am here a lot. Not always for food. I am just a sucker for real cherry diet cola. I never leave SSP without one.

I have been to a few of these at various locations and have to say this one is small, but the service is fast and friendly and helpful and the food is really pretty good. With a mall that is full of some higher end sit down restaurants, this place is the only place that is neither high end nor mall food court style and has decent prices. Plus with Cheesecake Factory being an hour wait and Joes being just average...this place can really be quick and to the point. read more

One of the worst burgers I've ever had. It was in a mall food court so my expectations weren't high, but I've had Big Mac's with more flavor. I like the idea of the burger. Fresh meat, not a frozen patty, fried up with fresh veggies on top. Somehow the burger ends up tasting like lettuce, bacon, and cheese sandwich. To make things worse, it set me back $11. I could have gone to a dive bar and had a better burger and two beers for that. The help there wasn't rude, but they weren't nice either. My coke was empty for to long too. I'd check out the rest of the food court if you're looking for a snack while shopping. read more

My review is for takeout. The service was prompt and friendly. Though it takes longer than the other fast food restaurant in the food court - it's made to order. Definitely, worth the wait for calorie loading food. read more

This place is disgusting! I went here with a couple of friends tonight and I didn't even order any food because it was so bad. The place just looks dingy inside, and I saw our waiter reach into a drawer full of fried chicken and pull some out without wearing any gloves. Just think about all the things he's touched being a waiter. And why is the waiter preparing food anyway? All the employees seemed to be running around like chickens with their heads cut off and stressed out. Then I noticed one of the people in the chef's area knock a stack of cups on the floor, and believe me, that floor was filthy, with pieces of fried food all over the place. Did he throw those cups away after contaminating them? No, he just put them right back where they were, ready for the next unfortunate customers. Even the tacky jukebox at our table looked like it hadn't been cleaned in a long time. As for the service, our waiter was nice, but seemed pretty stressed. How do filthy restaurants like this even stay in business? read more

Went to JR's for lunch today and got two burgers, fries and onion rings. The burger was really good but the fries were not good at all. I think I was eating leftover fries or something because it was bland and not crunchy at all. The onion rings were on the same boat as the fries but they were even more soggy. Since there are plenty of other options for food at SSP, I will likely visit those establishments before I go to Johnny Rockets again. read more

Friendly, good food, very slow. Waited 15 minutes for a check. .really wanted another drink but I didn't bother asking after that kind of wait. . read more

Out of the current choices of South Shore Plaza food court - this is probably my first choice. Yes, I enjoy the kitchy decor and get a kick out of the 50's style uniforms the servers wear. I wish those little juke boxes on the tables worked though! I am a fan of the chili cheese fries and the smoke house burger - it is OK for mall fare in my books. read more

This used to be a great burger spot to eat at, but once coming here after a year or so, the food quality went down significantly! The burger was pretty tasty but the whole thing was put together so quickly and sloppy. Burger itself was delicious, but I'd rather eat somewhere else, seeing how that last meal went. read more

When I'm in the mood for a burger, Johnny Rockets is one of my top 5 picks. I know that it's in a mall, but when you're in Johnny Rockets, it's a different atmosphere. I always order a burger with the 1/2 french fries and 1/2 onion rings. The waiter/waitress pours the ketchup in a little bowl for us and gives a plate of ranch dress for the onion rings. I usually order The Original, Route 66, or Smoke House burger. They're all good. It's definitely nice for a family setting. After going back again today, the burgers tasted different. It was unbelievably good this time around. I'm not sure what they did, but they did something right to them! I hope to get the same experience when I go back next time. read more