too rich for my blood for an oil change - new to area so i phoned around. this place was…read moreoutrageously high

I stoped at Chicos yesterday as I thought something had put a large scratch on my brand new car of…read moreless than two months (and the first brand new car have ever purchased)! I had tried to rub it off myself with no luck. Matt came out and looked at it - went back out and came back with a rag with something on it and away went the "scratch". He did it with a smile and did not treat me like the idiot I was. I am a newbie to the valley and after sharing this story with multiple friends that have lived here for years, they ALL said "Chicos is the best"! And I now agree. Thank you Chicos and thank you Matt.

I was so lucky today to have found my way to Rogue Automotive. Was here on vacation and had a…read morevehicle issue. After Amy assured me that they could perform all necessary testing while I waited and after a very reasonable time period Josh went over all detail's clearly and I was able to head out knowing that I'd make it home safe and sound! BTW Price was outstanding. Can't thank the team at Rogue enough!!!!!

these people are terrible and have no sense of ethical business! my bf brought in his jeep bc it…read morewasn't driving normal. it sat there for 2 hours and then they insisted on keeping it another day. little did we know that is how they loop you in to rip you off bc at this point they hold your car hostage unless you pay a $150 diagnostic fee he never ever wouldv'e consented to! swtich and bait. he needed a new alternator and they priced him A $900 for an alternator!?! turns out that they were saying that had to remove and refill the AC etc.. and when he said no way can i pay that @$900 we dont have that kind of money they immediately didn't need to do the AC and dropped the price to @$700! at this point trust is breeched because they originally just said we had to remove the AC to install it and the do not credit the $150 diagnostic (that he never agreed to ) towards the new $700 bill that he was quoted (which he would never pay!!! ) they held his car hostage and refused to release it unless he paid the money that they extorted from him and he never signed. they kept saying that they made a 'verbal agreement' but when we asked for paperwork that he signed saying he consented to the diagnostic they had nothing and kept saying verbal agreement! highway robbery. then we called TNT automotive they came right to him, quickly installed the alternator and gave him an awesome honest fair deal , and the whole job including parts was @$320!!! done in an hour. the kicker being that TNT told us that they would've credited us their diagnostic towards the bill! worst customer service at rogue automotive ever and when he went in to confront him about never signing anything for the $150 diagnostic they refused to take any accountability and threatened to call the cops. gaslighting after exploiting people for money. rogue automotive are crooks.

Smart, competent, friendly people. What else do you want? If you live anywhere near Medford and…read moredrive a Honda, this is where you should take it. Don't argue! Just do it. And if you're wondering what my Honda needed? Nothing! I had concerns about the brakes, but 15 minutes up on the lift led to a clean bill of health ... at no charge.

I had driven by HR Automotive many times on my way to another business for the last several years…read morebut never stopped in. When my Honda Pilot suddenly experienced rough running as it had in the last couple of years and I couldn't even get into the dealer service for a week and would have to leave the car for up to a week, I called HR. I talked to Chris on the phone and described my problem, he said to bring it right in and he would run a quick diagnostic check on it. I was very impressed by Chris' knowledge and trouble shooting capabilities when he solved the problem in a matter of 15 minutes. He turned out to be the new owner purchasing the business about 4 months ago after gaining years of experience and knowledge at a large local Honda dealer. He also changed the oil, topped up fluids, gave the car a quick once over and charged a very reasonable amount for his services. What a find! I highly recommend Chris to any Honda owner!!

The time of repair given and the estimate of cost were far better than I could have imagined. Leo,…read moremy service writer, was spot-on with his desire to give me the best quote available, provide me a ride home after drop-off, and having the job done by the service team incredibly early on pick-up day. I will definitely keep Keith Schultz Auto Repair at the top of my list!

Hands down the BEST auto shop I've ever been to! From the moment I walked in, the entire team was…read morewelcoming, professional, and genuinely helpful. As a young woman, it's rare to find a place where I don't feel talked down to or taken advantage of -- but here, I felt completely respected and taken care of. The front desk staff is amazing -- they break everything down in a way that's easy to understand, they're honest, transparent, and you can tell they truly care about their customers. No pressure, no BS, just real, trustworthy service. They took great care of my 2016 Toyota Tacoma and made the whole process stress-free. Huge shoutout to Jake for being super helpful and understanding -- especially in moments of frustration. His patience and kindness didn't go unnoticed. I recommend this place to everyone I know -- they've definitely earned a loyal customer for life!

I brought my car in for normal service. They knew all the items that had to be serviced and showed…read moreme what they were. They did the service on time and gave me the car back completely clean. Very good shop.

I've been taking both my cars to Ken Scales for the past 12 years, but since Ken retired and his…read moreson Jeff stepped back from the business things have gone downhill, which is usually what happens when there's no owner presence on-site. When I took my Subaru in for an oil change, the tech didn't tighten the oil cap which popped off and blew oil all over my engine. Then, two weeks ago my Corvette wouldn't start, made a loud noise when I pushed the start button. AAA was not able to start it. Had to call a flat bed. Ken Scales did nothing for 2 days. On the third day they called and said the battery was dead. I told them I suspected something else was wrong because a dead battery makes no sound at all when you push the start button. I asked them to check everything having to do with starting the car that might have caused that noise. When they called to say they replaced the battery, I asked if they found what was causing the noise when pushing the start button. They said it was just a dead battery that's all, couldn't find anything else. This week, I drove the Corvette to Brookings, turned the engine off, but when I tried to start it again it made the same noise as before the new battery was installed. Worse yet, AAA said there were no AAA approved automotive service places within 30 miles, and they will only tow for 3 miles. I was terrified - 2 1/2 hours from home and no way to get there. After hitting the gas pedal a couple of times, I managed to get the car started, decided to try to make it home to Jacksonville. Took the car to Bob Thomas Automotive (BBB approved). They took the car right in, called me to say they hadn't found the problem yet, but assured me they would keep looking. Next morning their best technician called to say it took him 2 1/2 hours, but he finally found the problem. The grey wire to the fuel pump was loose. I will NEVER take my cars to Ken Scales again.

Both office staff and service technicians provided excellent quality and repair under warranty.read more

They are very friendly and professional. They have a great turn around from the time you drop off…read moreyour car and when it is completed

These guys... these guys!!! So helpful!!! I was unable to render any assistance while my 1996…read moreSuburban had a dead battery that left my wife and two infant children stranded. Turns out it was the alternator. They helped my wife and kids get this taken care of, and late on a Friday! They helped in ways I had never thought could happen. Way more than just an accurate and excellent automotive shop, they also excel in customer service and caring for people. THANK YOU!!! Highly recommend

I received above average service from this business. I am only in town for another week when my…read morelight went off on my dashboard to alert me to some sort of error code in the engine. These folks were able to fix my car so I can go home in a few days as I was scheduled to do. Therefore, I am in there gratitude for doing me a solid by taking me likely out of order so I could get home. The cost of the service was considerably more than I was expecting. This is why I'm not going to post a full review. I'm going to find the Reddit thread and figure out whether the charge was outrageous or within the realm of reasonable given the location and part costs.

I've been going to Mike's shop for many years…read more They never do work that is unnecessary or that I can do myself. The work done there is done well for a reasonable price.

This place is professional and affordable. I have finally found a mechanic that I can trust!read more