I'm giving this facility two stars, and honestly that's being generous. The only reason it's not…read moreone star is because there are a handful of staff members who truly deserve recognition for the work they do every day. Before talking about the larger problems, I want to make sure the people who actually care for residents are acknowledged. Michael is one of the most compassionate CNAs I've encountered. He is sensitive, kind, and dependable. Residents feel safe with him because he treats people with patience and genuine respect. In an environment where people are often vulnerable and relying on others for help, that kind of empathy makes a real difference. Steven also deserves strong recognition. He is not afraid of hard work and consistently does his job well. What stands out most is the way he helps residents feel comfortable about their bodies during very vulnerable moments. Personal care situations can be awkward or embarrassing, but Steven handles them with professionalism and respect, which preserves people's dignity. Demetrius is another staff member who clearly works extremely hard. He is constantly moving--running up and down the halls at what feels like the speed of light trying to help wherever needed. The residents deserve better care, and the employees who work hard every day--like Michael, Steven, Demetrius, Wei, and Brandon--deserve far better support from the leaders

horrible place. My mom is very upset and unhappy with the care at this facility. Nobody ever comes…read morewhen she pressed the call light. They ignore her. And don't care about her well being. This place only cares about money and not taking care of the people there. From day one all they talked to my mom about is fees . She doesn't feel well and that's all they talked to her about is money then just ignore here after that.

They tried to tell my insurance company that I consumed 14-16 drinks a day! I would've been dead…read moremany years previous if this were the case. Fooling Insurance companies for over 40 years. Shame on you, Milam. They opening admitted that only 1/10 survives addiction and the recovery process. At least 8 people lost their lives that were in the facility at the same time as I. No big surprise at the Kirkland facility. You may need to update your format every 40 years or so Also, if you were prescribed medication for Seizures, make sure to leave that and any other medications home. They asked me 2-3 times if I was willing to discard my Clonazepam for my seizures, and I told them absolutely NOT, that is my medication. With all of the so called 'recovering addicts" that work there, my medication was never returned to me!!

Great staff and program! highly recommended. It will have a positive impact on your life.read more

Anyone considering Wesly Garden for senior living should review all agreements and contracts with…read morean elder attorney. The sales people speak in subjective and vague terms and make no firm commitments but suggest several things that are not supported by the contract you are asked to sign. For those who rely on spoken word and don't read the fine print they are likely in for a surprise. Their contract is very one-sided leaning heavily in favor of Wesley Gardens and weak in committing to responsibilities and obligations Wesley Garden can be held to. The cost to get on their wait list is $2000 non-refundable. In our case we were led to believe that although they could make no promises it would be reasonable to think in terms of 9-12 months. After 8 months we were then told t was currently we should expect about 2 years from that date and again in Dec 24 the expected wait time was still 2 years, (36 months from start of wait list, reminding me of the Seinfeld Chinese restaurant episode). My mother had visited and liked what she saw and heard and did not want to go anywhere else. We had signed up for a 1 bedroom. Some months in, a different more expensive unit was offered which we declined. They argued that we were offered and declined a 1 BR unit we had requested, and was evidence of filling some vague obligation, in fact it was a one bedroom plus den. The offered unit was not what was requested and was declined as it was more than my mother need and outside of her budget. When asked what percentage of the people on their wait list actually ever get into Wesley Garden I was told they did not know but that numbers and those statistics didn't matter. In fact at the time there were 200 people on the wait list banking them up to $400,000 which their VP said was needed due to the cost of maintaining this wait list. It seems the wait list is a revenue source of its own. It is highly unlikely they would not know what percentage of people on their wait list ever were admitted, but it does make sense why they wouldn't want to disclose it. I will be requesting the Attorney General look into their deposit policy just to make sure it is as fair and justified as they claim it is. Make no mistake, they are in-line with their one-sided contract, and I am not suggesting they violate their own contract. But seem to rely on elderly listening to the words they speak and not looking closely at the fine print that their lawyers have protected Wesley Garden very well with. Anything you are told verbally by Wesley Garden should be taken with healthy skepticism and ensure that everything you are told is documented in the contract. Then thoroughly review and understand the contract you are asked to sign (preferably with an attorney). This should especially be done with the $150,000 or more deposit agreement that you must pay.

DO NOT GO HERE. ZERO stars, if I could give that low of a rating…read more We had a horrid experience in the Rehab Facility. No PT evaluation for 6 days after knee replacement of 83 year old mother. She just laid in bed until we could find an alternate facility. Executive Director, Mark Hansen, was rude and most unhelpful. No explanation for why the PT department could not get their job done. And no leader willing to step in and help.

I would just like this place to get their stuff together. My dad fell out his bed because no one…read moreanswered his call button. His catheter was full. While I was there I noticed his call button go unanswered so I brought it to their attention. While I was there - they were fine - as soon as I left they started ignoring again. Things are just in such disrepair that he needs to call for assistance. The remote on his bed doesn't work. The toilet seat slides off the bowl... then there are the two screaming men across the hall. It's terrifying for anyone to listen to that. I just want them to fix their things, and answer The call buttons. I know patients abuse it, but in this case he got hurt because of the neglect.

I worked here and let me just say, the majority of the employees DO NOT CARE ABOUT THE RESIDENTS!…read morePlease do not send your loved ones here. They constantly ignore the call button and blatantly ignore the residents. They're on their phones constantly and have such an attitude! It was so heartbreaking when I overheard one of the nurses tell a plus sized patient that she is disgusting because of her size. On top of that she refused to help her get dressed because she could "do it herself". She had then apologized but only because I had informed one of the managers. It's sad to see almost all the residents being treated like they're animals. Tell me, would you feel comfortable seeing so many residents being yelled at and talked about as if they're not in the room? As if they aren't a human being? They place has now changed ceos or top managers I'm not sure, and I can tell they want the place to change for the better but like I have stated before, the nurses there do not care about the residents. I tried my best to help residents in any way I could even though it wasn't my job. Most of the residents would not receive their correct food which was such a big issue because of food allergies and difficulties with solid food. There has been many times where patients wouldn't get their food at all! And the nurses would refuse to get them what they asked or get their correct food. There needs to be more activities for residents who cannot attend in person groups! It's sad when I would walk by rooms and patients would be staring out the window because they were tired of watching tv all day. I can tell the activity department only liked the residents who were able to attend the group in person. There is so many residents who would complain to me about not being included! Lastly, I advise if you do send your loved ones here to keep in contact with them to find out what goes on. There has been so many times where staff just like to do whatever they want when visitors aren't around.

Get out!!!!! My…read morefather was at Stafford, and I would not wish this experience on anyone. The treatment here is completely unacceptable. Staff come into rooms without knocking, with no regard for privacy or basic respect. The way they speak to patients is cold and rude, smart asses really, like people don't matter. It's disgusting how little care or compassion is shown. The facility is cold and stale. The staff's attitude is complete shit for a healthcare facility. Stafford should be ashamed of how they treat people.

I used to work here a few years ago. This place was used to be Stafford Healthcare and since it is…read morenow owned by a different company they changed the name to "Puget sound Healthcare" It takes a lot of energy and time to build up a great team of nurses, rehab team, management and all. Due to the fact that they are always understaffed we can easily say that It's not an easy turn around for this facility to be successful. I see that each and everyone that is working in this facility works really hard especially the rehab team and most importantly the nurses. If the rehab team and nurses can devide themselves just to meet their patient standard of care, they would. I would say give this facility a chance because inside this building is a great of team members that are working hard to give the care and support that our love one needs.

I spent two weeks at Canterbury House rehabilitating after a hospital stay. The first day was…read morerough. It may have been because my ride was late, but no one met me when I arrived that first night. I really had no idea what to do. They had just shampooed the carpets and the stench was horrendous! My wife brought an air freshener for the room. It wasn't so bad after that and I may have become desensitized, but they need to do something about the smell after cleaning the carpet. It was done in my room a couple of times because of my roommate's incontinence. Next, no one bothered to ask what I might want for dinner. I was brought a big pile of flavorless mac & cheese and mushy peas...I had my wife bring me outside food. For the first three days, I had no choice in what food I had. Finally, someone came in and took my menu preferences for the next week. Overall, my stay was uneven. The OT & PT staff, Ng, Joe, and Josh were excellent. However, they need perhaps one more person to cover when one of them takes a PTO day. That cost me one PT session. They were all extremely personable and listened to my needs but were also encouraging and skilled in their jobs. The non-care staff was also excellent. A special call out to MaKenna and Sabrina. They were both extremely responsive and knew their stuff. Sabrina well beyond her job description to help me on more than one occasion. She was a ball of energy! The skilled nursing staff were good at best, most were pleasant, but their care ranged from good to poor. Most seemed to have reasonable skills, some needed work. Most were responsive, but many were not. Long waits for pain meds were not uncommon. The unskilled care staff has a few standouts such as Peter, but for the most part, this was the weakest point of my experience. Most had English as a second language or at least heavily accented English. Communication was very hard. One of them had no business being there. Fortunately, she seemed to work weekends only. She made it obvious that she literally didn't understand basic human anatomy. Once I got a menu, the food ranged from poor to good. It was all very bland with smaller than expected portions. Vegetables were cooked to death. Fruit was good. Beverage options were poor. Other serious problems I had were related to my being fat. The first bariatric bed was barely wide enough. I was there for almost a week when I had my Care Conference with key staff to assess my progress and plan for my future care. Bob the director, sat in which was not the norm. He offered a wider bed, and I had one the next day. In fact, everything I needed that he offered was handled quickly. If he hadn't chosen to sit in on that meeting my entire stay would have been worse. Why didn't anyone before him offer me a wider bed? It made such a difference. The only sturdy chair without arms was an upholstered chair in the library. They expected that fat patients would use their wheelchair to sit. That is not a comfortable option. And until I was ambulatory enough to get out of the chair on my own, it was no option. If you have a roommate, the rooms are very small so it's hard to move stuff around. Getting a bariatric wheelchair behind the table to eat dinner while watching TV was almost impossible. It sounds like a small thing, but it means a lot when you're stuck in a room for most of the day. There didn't seem to be air conditioning in the room and the window only opened two inches. It was over 80 degrees some of the days I was there. Someone on staff found me a fan which was taken away a few days later as it turned out that it belonged to another patient. I had to have my wife bring a couple fans from home. There were other oddities and annoyances and a few pleasant surprises. Overall, the place was well maintained and clean. If I had to go there again, I would. This is the only care facility I've been to and I'm sure some places are better and some are worse. But I'd know how to navigate this place to better have my needs met early on.

If I could leave a no star then I would because I have been treated like shit and disrespected but…read morea ton of the staff and nurses here and I am sick of this treatment that I have received as a patient.

Nice and clean facility, especially the skilled beds that overlooking the lake…read more... Friendly staff and homey feeling

They treat their patients like a dog pound kennel. No respect towards the elders. Just bounce them…read morefrom room to room and they don't listen to the patients concerns. When I am told by a manager that they will call me back the same day, this does not mean the following week and when I call it just goes to voicemail. These people in this facility are humans not animals. My concern is that this is not just happening to just one person. This facility should be investigated on the care of the elderly. The words that comes to mind is elderly abuse.

( PLEASE DO NOT GO HERE )yea most definitely a bunch a liars ESPECIALLY NACY THE OWNER they told me…read moreid have to go through a 2 year program because of a dui that i had got in previous year which was incorrect i endured eith them for over a year i got no help they dont care about you well being they want your insurance money they will lie cheat and be very dishonest i went to another iop in tacoma and got done within 3 months i actually got help and people to talk to instead of watching videos from the 80s time has changed and so has the world videos like that arent rlly relevant to our current state of living PLEASE DO NOT GO HERE THEY ARE TRYING TO SCAM YOU . YOU WILL NOT GET HELP HERE ( IF U ARE COMING HERE FOR COURT AND UR UA COMES UP AS DILUTE FOR ANY REASON THEY WILL TELL YOUR PROBATION THAT IT IS POSITIVE

They are constantly losing pee samples, and not actually doing their job the way that a…read moreprofessional business is supposed to do. I can't believe I've been forced to go through these people. They really have no regard for people or for our time. I literally have to go back and go give them another pee sample after about one month of them not even letting me know that they had somehow lost it, I'm sick of these people and they need to be shut down.

We wanted to move my mom out of assisted living and back home for her final days. Husky got full…read moretime care set up in just a few days. Their caretakers were great, and mom was able to pass in her own home.

I reached out to Husky to help me through outpatient treatment for throat cancer. I needed…read moreassistance getting to and from daily chemo and radiation therapy sessions and help with chores of daily living. The agency's performance exceeded my expectations. Their caregivers always arrived on time and were excellent companions who helped me withstand the rigors of a very difficult treatment protocol. The agency's management staff was also very easy to work with. Services and charges were clearly explained and the scheduling office went above and beyond in accommodating the inevitable changes in my treatment plans. Should I require caregiver services again in the future, I will definitely turn to Husky. I have already recommended the agency to several friends who are seeking senior care help.