My husband was at Avalon for almost twelve months. He had a transplant and needed to stay at Avalon…read morefor his recovery. I will say that all of the staff were very supportive and attentive to his needs. Every staff member was so good with my husband. The quality of care he received was very professional and caring. My husband was very appreciative to the staff. He never experienced any problems with staff. Nursing staff and aids were great. Physical and occupational therapists spent a lot of time with him encouraging him and they were very patient and pleased with his progress. The facility was always clean. My husband could be difficult sometimes and with the encouragement he became more confident and willing to work hard. Thank you to all of the staff. They were so pleasant and supportive to not only my husband but to me as well. Now mind you my husband had spent time at two other facilities and I can honestly say one of them I had to have him moved out of it. It was filthy and the staff just left him laying in his bed everyday. Avalon encouraged him and I cannot thank all of the staff. I never had any problems with anyone nor anything. Now the food was ok, not too bad but could improve a little bit. If my husband ever had to go to another sniff it will definitely be Avalon. Thank you to everyone that helped my husband with his recovery.

The worst care center. They will not take your calls to check in with your parent. Trying to get in…read moretouch with my mom and everything goes to a queue that no one answers. At least I have phone records for proof. Ridiculous.

The minute I stepped into Garden Terrace Rehab I had really good vibes. Decorated nicely. Food isnt…read moretoo bad, better than hospital food. All the staff are wonderful. Positive attitudes. They don't make you feel like you're bothering them when you need something. No matter what you are having them do. Cleaning you up, getting ice water, or just opening the blinds. There is 1 nurse on the night shift which is very grouchy and rude. She gets off at 10:30pm and i called to be changed and she said "Your couldn't wait for 10 minutes to push your button. Excuse me if I dont know your schedule and I can't control my bowels. Maybe she shouldn't be taking care of elderly patients.

Their records are not digital. No one is on the same page. Messages are not passed on, & my family…read moremember is getting sicker in their care.

I would give a 5 star review to the therapists!!! Unfortunately the discharge directions were not…read moreclear. It has almost been a week and we have not heard from a PT program. We have left six messages with our case worker. She has not responded. Very dissapointing.

This was my second experience with this facility. My husband had to come a second time. This time…read morearound, I was given one on one meetings with the staff to help me with my husband coming home. The staff was wonderful, he told me everything I needed to know. And helped me i want this time around. If you have a loved one that needs a facility like this, I suggest you send your loved one here. Not all of them do they care, and work hard to get your loved one back up and moving. They're a great set of people.

Matt knows his stuff. He takes time to listen to the issues and he helps figure out all the…read moresurrounding issues that are related too and possibly the cause of the main reason for your acute pain. He finds out about the type of work you do, activities you've been involved in, if you've have past problems similar. He's good at helping get a plan of action tailored to your specific needs to help either keep from making the problem worse or help make it better including gentle stretch moves using bands or your own body weight. He helps you localize the stretch and In some cases its about finding ways to give you relief throughout the day so you can carry on doing your regular duties. Overall he plants the seed of information in your head so when the therapy appointments end, you can continue on with the plan of action and help build on to what he's shown you in the clinical setting. He wants everyone to have a quality life by minimizing pain and taking care of the hips, and back which are key for any kind of activity. Noone enjoys going through xrays, MRI"s pain injections, more Dr visits because it costs a tiny fortune and it's stressful. I would suggest Matt if you must see a PT at St. Francis

Absolute best experience. The entire staff- receptionists, physical therapists.. everyone.. so warm…read moreand welcoming. Definitely took great care during one of the hardest times.

The staff for the most part are very professional and respectful. The nurses are caring and…read morefriendly. I was fortunate to have the best nurse there. He was extremely kind and attentive to my needs. I had great CNA's. I would definitely recommend Life Care Center of Federal Way. I had a positive experience there.

My father was a resident in this facility. The communication from doctors to us was non…read moreexistent...communication from the nurses was minimal and did not provide updates on his condition. While in their care, dad developed pressure sores and was dropped off the bed. When we advised the staff of my father's need to use the bathroom...the staff replied: tell him to soil himself...we will clean him later.

What can you say? They have been wonderful for years. I always go back and am never disappointedread more

I would give a 1 if I could. If you love your loved one DON'T bring them here. The food is awful…read more The rehab is minimal. The nurses care is nonexistent. You push the call button and wait 30 min for any help. They don't leave the call button even close to the patient so they can use it. I came in this afternoon to find that my husband has fallen over in his bed. They didn't leave the call button where he could reach it. Hence, he was slouctched over not being able to call. His lunch was there but he couldn't get to it. This is the worst!!! I could say more. But won't. Do not recommend this place.

After a serious bout with pneumonia, I was brought to Advanced Post Acute…read more for rehab. I was so lucky they brought me here. I found everyone, from housekeeping to the business office, very polite, kind, and understanding of my needs. All staff members were easy to talk with. The food was great, and there were always two choices for lunch and dinner. After-hour snacks were in good supply. The head cook made it a point to visit the floor and ask how the food was. All the nurses and aides were very professional and answered my call light in a timely manner most of the time. The Physical and Occupational Therapy Staff worked out a plan for me to concentrate on the areas needing the most improvement. With the program outlined for me, I could measure my day-to-day Improvement. Even though I had to work hard in the Therapies, it was almost like a country club. There were activities every day, bingo twice a week, and a daily newsletter. I would highly recommend Advanced Post Acute to anyone needing their services.

I would just like this place to get their stuff together. My dad fell out his bed because no one…read moreanswered his call button. His catheter was full. While I was there I noticed his call button go unanswered so I brought it to their attention. While I was there - they were fine - as soon as I left they started ignoring again. Things are just in such disrepair that he needs to call for assistance. The remote on his bed doesn't work. The toilet seat slides off the bowl... then there are the two screaming men across the hall. It's terrifying for anyone to listen to that. I just want them to fix their things, and answer The call buttons. I know patients abuse it, but in this case he got hurt because of the neglect.

My mother is there in memory care Every time I come to…read morevisit, I find everyone there to be caring and friendly I give them five stars. And I know my mother would also it's nice to know that there is a great group of people watching out for her

Please have an attorney review any contract you or a loved one is required to sign before moving to…read morethis retirement community. I will not detail the difficult time my family and I experienced here, as it's possible it was a one off. However, it was extremely stressful for us and the behavior of the administration was unprofessional and disrespectful.

Started off bitter because I was forced into treatment. I was very apprehensive of the whole ordeal…read morebut realize why not use this situation to better myself. From that point on, with a different mindset , I started a life enriching journey that made me who I am today. I am proud and still humble to admit that the journey is just starting. If you are reading this and think it will be easy, you are in for a rude awakening. The program Lakeside run is very intensive, but you get out what you put in! If I were to do this all over again , I would still choose Lakeside as my guide through this aspect of life. Stay safe out there everybody!

They tried to tell my insurance company that I consumed 14-16 drinks a day! I would've been dead…read moremany years previous if this were the case. Fooling Insurance companies for over 40 years. Shame on you, Milam. They opening admitted that only 1/10 survives addiction and the recovery process. At least 8 people lost their lives that were in the facility at the same time as I. No big surprise at the Kirkland facility. You may need to update your format every 40 years or so Also, if you were prescribed medication for Seizures, make sure to leave that and any other medications home. They asked me 2-3 times if I was willing to discard my Clonazepam for my seizures, and I told them absolutely NOT, that is my medication. With all of the so called 'recovering addicts" that work there, my medication was never returned to me!!

The best physical therapy I have ever had. Marianne is the best! She is very encouraging and really…read moretakes the time to understand your concerns. I have experienced bad physical therapy in the past. I wasn't thrilled about the thought of going yet again. I'm so glad that my Naturopath recommended Marianne to me and I was able to get some help with my chronic pain

I was having trouble scheduling at another place for three months and Wellspring was more…read moreconvenient to me for their hours and many other reasons. I came in and asked all the questions I possibly could to make sure it would work out and ended up scheduling and moving my referral over, which was not easy to get from the first place. Two weeks later, I came in for my appointment which lasted almost 1.5hrs. The therapist recommended 2x/wk and I agreed. She walked me to the front desk where I'm told they can't accommodate me because they're booked out for weeks and I could maybe get in ONE day between then and the next available. I think if they would've worded it that way when I asked all the questions or somehow made me aware that they'd be able to get in me in for the initial appointment soon but treatments wouldn't start until weeks later. Then I would've kept looking. I then a few days later called and asked to speak to the owner, who called me back and was everything but helpful. Her level of sarcasm towards the situation by making comments such as; I'm sorry I couldn't be 100% fully staffed for you, are totally unnecessary and unprofessional. After explaining to her how unsatisfactory my experience had been and now I'm having to look for a new place, and how I didn't thought it wasn't fair that they were still going to bill my insurance knowing they couldn't accommodate from the beginning, I realized she didn't care to help or alleviate the situation, I gave up. I feel like this place lies to people just to get them in for that first appointment since it's the one they can bill/collect on the most and that's all they're after. They don't actually care about the patients or their treatment. I manage a few clinics and if my staff ever scheduled someone knowing we wouldn't be able to accommodate after the initial appointment, not only I, but all my providers would do everything possible to make sure they get on the schedule the amount of times were recommending until the schedule allows for more appointments. Either stay during lunch, come in earlier or leave later but we'd make sure our patient is taken care of. This place didn't even try and that's after I spoke with three people including the owner. And yes, after all that, they still billed my insurance because "I still got the evaluation" An evaluation that would determine my treatment frequency which they couldn't accommodate. Which if they would've told me from the get go, said evaluation would've never happened.