I wasn't sure what to expect given the mixed reviews, but my experience was excellent on the doctor…read moreside and horrible on the retail side. I've often felt rushed during eye exams in the past, and my prescriptions never seemed quite right. Dr. Casagrande completely changed that--he took the time to thoroughly assess my vision and made sure everything was dialed in. My eyesight has never been clearer, and I truly appreciated how committed he was to getting it right. On the retail side, this is where they fall short. Neither of our glasses orders were completed anywhere near the promised timeline. My wife's glasses are on track to be almost two weeks past the promised delivery date. They send you a text saying you can check your order here and it never updates past accepted and for my wife her order couldn't be found. So their portal is useless. I'd recommend using the eye doctors here but avoiding the retail side altogether--they come across as unprofessional, and when orders are delayed, follow-up calls make you feel like an inconvenience. Expect long hold times if you call, and if they say they'll call you back, don't rely on it. This was my first experience here. I don't know if I will return as I don't know if I want to deal with using a separate retail outlet to order my glasses.

Had high hopes for this place. Started off great. A couple of weekend employees ruined it. Lack of…read moreemail response regarding my concerns only confirmed things for me. Having to wait about two weeks for one of the prescription glasses I ordered, apparently because they were the pair being covered by insurance? After I finally do get my second pair, I'll be sure to never do business with 20/20 Optometric, again. Have always preferred buying from local business, but not when they're like this. What a waste.

Dr. Hiyama and all office staff are kind, polite, very helpful and approachable. Dr. Hiyama is…read moreextremely thorough and answers every question making sure we understand her response. She provides excellent care ensuring that we are comfortable with the process and procedures required for the examination of the eyes. She adjusts her techniques for the patient without affecting the type or quality of work needed for her to complete the examination. Thank you Dr. Hiyama and staff.

My wife went to Dr Hiyama a few weeks ago, this is her review:…read moreThis office lacks organization or respect for people's time. The first issue was having to wait over 30 minutes after the appointment time before being taken back. The assistant then did not clean the machines/devises like I have seen at other optometry offices. The entire experience was rushed and chaotic. There are no private rooms, all are open to a common area so there is no privacy. All of this could have been overlooked if the treatment from the doctor was reasonable. I have been dealing with some eye issues and Dr Hiyama proposed a solution that seemed odd. Therefore I followed up with a second opinion consult with an ophthalmologist a few days later. As it turns out, Dr Hiyamas treatment plan was incorrect for my condition and she failed to diagnose a neurological defect in my eye. She would have cost me a lot of out of pocket money, two years of wasted time (the amount of time her "treatment" would have taken), and the likely worsening of my condition. There seemed to be very little concern about the patient from the front desk staff, to the assistants, to Dr Hiyama. Subsequent to the appointment, I tried to place a contact order with their office and after multiple calls, over 45 minutes of call time, this office proved they are incapable of placing a simple order. I have been going to Fig Garden Optometry for years but unfortunately due to coverage changes had to switch. I highly recommend Fig Garden Optometry over In Sight Vision Center, what is unfortunately nothing more than an optometry mill.

I have been seeing Dr Wilkins since I was a kid, except for the period in time that I didn't have…read moreinsurance. He's like a part of my family to me because I'm so familiar with him. He's very kind, and extremely helpful. I have gone to him for eye concerns not related to actual glasses several times. I even have his emergency number. I trust him completely with my vision, and I believe that you should, too. Throughout the years the neighborhood where his office is located has kind of gone downhill, but I still feel safe in his office. His staff is very kind, and most if not all of them are bilingual (which isn't a need of mine, but worth stating for others!). The back room that houses the glasses has a nice large selection. I got a pair of glasses with the help of my insurance for only $10. I'm assuming that a pair of glasses without insurance would be over $130, possibly more, but I bet they could work with you.

Dr. Wilkins is a phenomenal eye doctor who is super nice and comfortable to be around. He's very…read morecongenial and pleasant, and obviously very good at what he does. My wife's been going to him since she was a little girl, and when I needed to find a new eye doctor a few years ago, I started going to him, too. Absolutely no regrets. His office staff is nice and they get the job done. I didn't feel super pressured to buy expensive frames; I told the lady helping me that I was on a budget and she helped me find some frames that fit that budget. My new glasses were ready within just a few days, and pickup was a breeze. The office itself is pretty small and seems to be pretty old; he's probably been in this location for a very long time. It's okay, while it's not much to look at, it's a really good place to get your eyes check out and get some new glasses.

I love the staff and experience here at Fig Garden Optometry!! Dr. Goebel is great! I came from a…read moresmaller practice and they have several additional pre exam tests they do to make sure the entire health of your eyes is optimal. It seems like a lot but I've never felt uncomfortable in any of them. And they move you through them quickly. The office is always tidy and clean. And there's never a huge wait up front. Maybe a couple people at the most. It's hard when doctors overbook and you have so many folks waiting, but not here! Great selection of eyewear. I can always find glasses and sunglasses. The gal who helps you in this area will tell you about any deals too! Pick up is quick and easy too. Recommended my husband to give them a try here too as his optometrist just retired. Give them a try!

I am a new patient establishing care. It has been quite a while that I received a thorough eye…read moreexam. Fig Garden Optometry is a great location that will make you feel warm and welcomed. The staff here are all very nice and patient. They are excellent at communicating with you especially with all of the different exam tests you are required to do. I honestly never had to do so many eye exams before, but I appreciated the thoroughness. Dr. Liao was the optometriest who assessed me and took care of my exam. I came here for contact lens exam, as well as, my eyeglass prescription. She is very kind, knowledgeable, and thorough! She is very personable and takes the nerves away. She treats you like any other person and not just like a patient. They do not try to upsell you and truly want the best for you. I would definitely come back.

I went to the downtown office. Staff was great. Vanessa was extremely helpful in making sure my eye…read moreglasses were perfect! I ended up getting 3 pairs. Super happy!!!

I brought my nephew here for an appointment that he has at 11:45. We got here early to check in. I…read morehad been waiting for about an hour and at this point it was already 12. We asked the ladies at the front what was taking so long and they told me that his appointment wasnt until 12:15. I showed them proof of email stating that the appointment was at 11:45. They ended up giving attitude and not taking my nephew in until 1. We sat in the room waiting for the doctor to come in for thirty mins and still nothing. They have not even checked him. Im so frikken annoyed at these people. Highly wouldn't recommend. Update: It is now 2:15 and still nothing.

Got my first glasses with Dr. Sivas when I was a kid which was over 20 years ago. They use to be…read morelocated on Kings Canyon and Chestnut but moved towards the Sunnyside area. It was a joy then when I went to get glasses or an exam. Dr. Sivas was always attentive and friendly and made the process enjoyable. He would talk to me about life, career, and family. When they moved, I lost track of them initially and went for my examinations else where. Found out later they just moved down Kings Canyon some more. Went it, booked an appointment and I was ready to go. Came in for my appointment on the later date and sat there waiting for someone to greet. There was no receptionist for 15 minutes. Finally told her I'm here for an appointment and she told me to wait. It took over an hour maybe an hour and a half to get brought in. Waiting time wasn't pleasant whatsoever. Moving on, did the examination and choose my frames and then waited a few weeks. When it was time to pick them up, I waited about an hour until I was brought in for fitting. The last straw was the second appointment. Came in and was told to sit down and wait. Only 1 person was in the lobby ahead of me so I thought it wouldn't take too long. 2 people then arrived after me waited less than I did and was brought in. I don't know if they had an earlier appointment or had better insurance than I did but waiting 2 hours was upsetting. Haven't been back here in over 5 years still hesitant to ever coming back. Currently looking for another optometrist, so it reminded me of this place.. Missed the good old days when they actually cared for their customers. Wasn't really on Dr. Sivas but more so his wife. I hope they read this and change for the better. And I won't give them a one star.

This place sucks, I never got my glasses. Was told I was supposed to get them in 3 months. Never…read morereceived any update. I called 15 times over and over, and the voicemail is full, not like they even call back. I'll never come here again. I DO NOT recommend.

Well I have tried to make an appointment and left three voice messages and they have never returned…read moremy call. My Internist recommended them but really not to ever return my calls!!

Dr Sharifi is one of a kind. He is 5-STAR all the way. He is brilliant, effective and…read moreprofessional. He's also very kind and has a bit of a sense of humor. He performed my cataract surgeries flawlessly and I cannot thank him enough for giving me back this much sight. For the billing department, though, 3 stars is all I can possibly give. I have little good to say. I paid for my surgeries upfront in good faith. Shortly thereafter, I expected an agreed upon refund. 3+ months later, with several confused and apparently untrue statements that my refund had already been returned to me, no refund has been received. It isn't a large refund but as a senior with Medicare, a refund is always a great thing. Go to Dr Sharifi by all means, but discuss his billing department practices beforehand.

I am always treated very well here. Check in is very simple and easy…read more Back office staff are competent and work well together. Dr Scott is patient and professional and I am happy with my treatment there.

Located inside the California Eye Institute. I've been here multiple times to purchase my glasses…read more Time sure flies I usually get my eyes checked annually but since having kids I've lost track of time and apparently 4 years later I haven't been seen by my eye doctor. Since staring a new position at work I'm constantly looking at a computer screen and I've noticed some vision changes. I called 3 weeks ago and they gave me the earliest date and time. Arrived today about 7mins before they officially opened at 8am. They have self check in kiosks for both Fog Remington and Insight Vision Center. Easy to use they provide the instructions in English and in Spanish. You simply provide your information, Scan your DL and they also ask for a payment card. The waiting room is a good size and has many seats. The ladies at the front counter are nice. Noticed that people do try to check in with them but they would redirect them to the self service kiosks. I was called back about 10mins later. Dr.Lu is my doctor she's kind and knowledgeable, listened my concerns. My appointment as a whole lasted about 30mins. The place is clean and everyone was friendly.