Patient and helpful front desk. Pleasant, communicative, nice hygienist. Very clean throughout…read more Used modern equipment, carefully assessed my teeth, my first visit to a dentist in a few minutes (years). Took lots of x-rays and pictures. Were very careful with me, asked great questions, listened closely. I was very pleased with the evaluation, the cleaning, and the discussion. Now I will have regular dental checkups since I finally found a dentist's office that treated me with a ton of respect, and clearly cared about their work and about the patient. This was a great visit. Thank you.

I walked in, in person to book my appointment to get a feel for the place and the receptionists…read morewere so lovely. I asked them who would be best to go to as I am slightly anxious when going to the dentist. She recommended Dr. Edwards. I saw the hygienist who was ok to deal with. Then came Dr. Edwards and he was simply awful. Incredibly prickly, standoffish, antagonistic, cold, annoyed and rude. I was in tears and asked him to soften as this manner was unnecessary and causing tension. It was a terrible experience so much so the receptionist who had either overheard or been informed by someone about the appointment apologized to me when I came out. I tried to be in good enough spirits but I cannot put myself in a position like this again and will not return to this practice.

STAY AWAY !!!! 01-18-2022- I had a horrible experience with my aligners in this office and honestly…read moreeverything I have had done in this office - ( see attachment) I came with a minor concerned with my teeth, they offered me a mild treatment plan with aligners which cost almost $5,000 for a few weeks, to then find out this package included both upper and bottom teeth but the orthodontist only did my upper teeth and never offered me to do both ! which obviously I would have done. I truly feel conned and see this as a extremely unethical and unprofessional practice. I called the office to make an appointment with the ORTHODONTIST to address this issue - consultation was $350.00. I never saw an orthodontist, the person who saw me couldn't answer any of my questions or concerns obviously because she's not an ORTHODONTIST . At the end the front desk wanted me to pay $350.00 for PICTURES and for seeing someone who had no idea again of what was going on with my treatment. This is not why I came to the office for. ! It's truly i huge waste of time for me, a patient's time should be valuable as well. I was able to confirm with the receptionist Gaby and Maria my treatment includes both upper and bottom retainers but is up to the doctors "discretion"to do so, but there's no reason why they decided not to complete my treatment besides saving money on their part in my opinion, and why not ask the patient what they wanted to do ??? . In fact my new dentist suggested to do aligners again , another $5,000 because they SHOULD HAVE done it in the first place to prevent my bottom teeth from putting pressure on my upper teeth and to complete my upper teeth treatment which still needs additional trays. Not surprised by this office. I very disappointed with this office and the treatment to their patients. The reason why I came here is because is supposed to be the best. I want my treatment completed like it should have been done. I don't need 1 hr of picture taking, I want to get what I paid for. 1-25-23 I have waited for 8 days, calling everyday the office manager Melissa and every time they promise she will call back by the end of the day because she's in a "meeting". It's 4:40PM 1-25-23 no phone, no explanation.

I have been going to JBL for years due to my amazing dentist and Paula, the best hygienist on the…read moreplanet. But since my wonderful dentist, Dr. Salva, moved out of the country, I have had a consistently negative experience at JBL. Twice in a row they double booked my appointment and told me that they were 'running late' when they had in fact put someone else in my appointment and claimed they tried to reach me (calling me 10 minutes before my appointment which I was obviously en route to) and then they did it again!! I had to call four times to get my records sent to me when I told them I was leaving the practice, and they had my email wrong not once, but twice (???) after I corrected it an hour before and I've been going there for years??! Head scratcher to say the least, when they charge such high prices but the place is run so shoddily. I don't know what has happened over there, but I have finally had enough and will never go back. Money seems to be their sole focus these days. I am so relieved to now be in a professional, excellent practice that runs beautifully annd efficiently and treats their patients' time as valuable. I never write negative reviews, but I feel compelled to alert potential patients to the poor management of a very pricey dental practice that does good work but doesn't do right by their patients anymore. At least that has been my experience, I'm very sad to say.

Hands down the best experience I've had with a dentist. The staff are all great, friendly, and…read moreprofessional. The wait time is always short, and the services are very thorough. I've been going to them for years and recommend them whenever I can.

This practice is the best! I've been going to Dr Laura since 2015. They are not going to…read morerecommend unnecessary procedures. They've been keeping an eye on imperfections in the fillings on my molars for years, whereas a dentist I went to during a 12 month relocation a few years ago had recommended crowns on all four. Luckily I didn't do it because when I went back to Dr Laura, she still didn't think that was necessary. The hygienists are also fantastic. Very kind and efficient.

#great customer service #honest #professionals…read more#truly CARES about their patients I've being to many dental offices however, the level of care & service received here is impressive

I was looking for a dentist to fix my issue that another dentist had caused. I'd almost lost my…read morewhole tooth due to their negligence, but Dr. Kang was able to save it all in one visit. She was very informative and thural. Her team was very kind and professional. I recommend this practice to anyone looking for good dental work. They are great!

I have been to Dr. Pack for years, and they just had a new front of the office employee Michelle…read more This review is ONLY related to the front of the office person Michelle and NOT to Dr. Pack who have always been great at the medical services he provided. Here is a few quotes from Michelle who had an issue with my insurance claim application and started to insult the client on email "my time is too valuable to stoop to your level !!! It's evident you don't have a life or a job since you have the time to speak and write trash. All your garbage was unnecessary... I PROMISE you before the end of this year life is going to start showing you who's boss and you're going to wish you couldn't speak.... Remember I said this to you 11-5-2024" This was totally unprofessional.

I love Dr. Pack and everyone in his office. I've been going to Dr. Pack for over 15 years. Dr. Pack…read moreis a great doctor, he has a very nice touch, and a very nice bedside manner. Donna Marie at the front desk is wonderful, always upbeat and very helpful. Paola, the hygienist, has a nice touch too. Everyone is professional and on time! I highly recommend them.

It saddens me to have to write this review for Dr. Ellis. I think that she's very knowledgeable and…read moredoes great quality of work. However, several months ago, she told me that I would need two inlay procedures done and since I trust her, I agreed to receive the treatment. She told me what the out-of-pocket costs would be but I wanted to double-check with my insurance first because this wasn't cheap work I needed done. The communication between her office and my insurance company was pretty terrible (perhaps nonexistent) but I eventually found out that these procedures were 100% covered by my insurance and so I shouldn't be paying for any of these out-of-pocket costs. Ever since telling her this, I've been completely ignored by her office. None of my calls or texts were ever returned, which surprises me because I've never been ignored by a medical professional before. I'm interested to hear the reason why I've been neglected as a client. I have the strong suspicion that her office doesn't like to deal with insurance and would rather work with patients who can pay all out of pocket. That's totally fine if that's your preference because it's your business....but then let me know before taking me on as a patient or at the very least, have the courage to tell me rather than leaving me in the dark!

I have seen 3 different general dentists and 2 specialists in NYC, I have to say this was the worst…read moreexperience I have ever had. TBH, she is good at identifying issues, but her bed manners..ugh... I came here to do the post after root-canal. I was so surprised (and scared) that there were water stains on the mirror she used (that was the mirror put in my mouth!) She found a cave under my gum during the process. She asked the guy at front-desk to take a picture of the bad teeth, and she was very careless when she was using the mirror leaning again my tongue. I felt so uncomfortable and finally asked 'what is going on here'. And yes, she finally told me there was a cave and the situation was more difficult than she thought. She told me I needed a surgery before she put the crown. Eventually, she finished the post and put a temporary filling and told me to come in the second day as there would be a specialist coming in. Third time I came here for the surgery. As I just got a new dental insurance, I was a little confused about how my insurance works regarding 'out-of-pocket' and 'maximum benefit' at the very beginning. I asked her if the 2k was 'out-of-pocket' or 'maximum', she was really rude and said with a high voice (I don't want to say she yelled at me) "do you know what maximum means?" Till then, I had no idea why she's this arrogant. During the surgery, she was supposed to take my temporary filling out first. It just took her forever to do that. She was so careless. When she was pulling that filling out, my jaw felt pain (not too much, but uncomfortable). During the surgery, when the specialist asked her to pass him something, she kept mistaking two different things. After the surgery, the prescription usually should be sent electronically to the CVS, but she just asked me to drop off. I am fed up with this. There are so many professional and nice dentists in New York. Choose wisely.

The bad: they're very expensive. Cleaning, fillings, night guards, etc are all on the high end. And…read morethey said I had tons of cavities. Then I went to sf to a very high rated dentist (All Smiles) and they said I had none. Also they misquoted me on how much the cleaning would cost (ended up being more) and they add a cc surcharge without telling you (pro tip: you can avoid this by asking to pay via Zelle) The good: they helped (mostly) get rid of my open lock jaw! (tmj) I suffered a while for it so it was such a relief when it was mostly gone (only 1 relapse since and it's been almost a year). Also, their stuff is very high quality. Like their mouth guard cases and their free toothbrush goodie bags. They're also very flexible on rebooking. Had to do that many times because of my hectic schedule and that was my bad. The staff is very nice and friendly

They are very thorough and provide a comprehensive check up, but perhaps too comprehensive. Walked…read moreout with a $400 bill for a series of "extras" that never seemed to have been presented to me before, such as Fluoride treatment and extra x-rays. For each item, I was told before hand, insurance will not cover. It's a well known fact that Dental Insurance is a haphazard, loosely controlled, scam. I do like these guys and their staff, but I may have to look for another provider if this happens again.

I've only crossed paths with Dr. Schwartz once: while on a business trip to NYC from Japan, where I…read morelive. I had a tooth go full abscess while on the plane ride over and needed something done first thing the next morning. I found him on Google maps and chose because he was walking distance from my NY office. He took me right away and immediately referred me to his endodontist colleague (Dr. Edward Lipke) who was able to get me in that afternoon. My business trip was combined with my college reunion, and these two gentlemen really helped me have a productive trip and enjoyable holiday. I found Dr. Schwartz himself to be a nice guy. Apparently he is an accomplished magician, which helps with the kids. His office, which is admittedly "lived in", has magic props and stuff displayed. I wouldn't ding him for the state of his premises; he's clearly an older guy nearing the end of his career, and a big remodel (cosmetic and/or technology) doesn't make sense. It was quaint and warm and kind of Mayberry, at least to me. Definitely recommend.

First dentist I've been to since moving to NYC. I have used the same dentist my entire life back…read morehome, so I don't have a lot to compare it to. That being said, my first visit to Dr. Schwartz's office was for a routine cleaning. I've always enjoyed the dentist and never understood why everyone always thought a trip to the dentist was such a bad thing. I understand now. The hygienist was so aggressive with my mouth!! Which I appreciate, and my super clean teeth appreciate, but OW!! I've never had a painful experience at the dentist until now. However, everyone was very polite and professional. I went back a few days later for a referral/ex ray results. This time, I met Dr. Schwartz. He took the time to sit down and discuss [results] with me, and then even took a look to make sure everything was good with my teeth etc. I will be returning to Dr. Schwartz, no doubt. He was super nice and informative, and very good at small talk!! I am also the WORST at getting myself to a doctor/dentist and once I've made an initial trip to one, chances are I will be too lazy to find someone else. Looks like my new dentist is Dr. Schwartz. I would recommend going in and checking it out for yourself.